James was very helpfull he solved my problem straight away I tried other companys they were not interested Sparetoolparts and James ordered my part it will be with very soon I am very very pleased.
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Lees wat reviewers zeggen
Very friendly service when I telephoned to check I was ordering the correct part for my petrol mower. Good delivery time. The Ryobi RLM53175S Brake Cable is a good fix for when the drive /clutch ca... Toon meer
Sparetoolparts are an absolute gem of a find....if you dont mind repairing your own tools then James is gold he knows his stuff...they have parts for all tools and is a great help....highly recommend... Toon meer
Have been waiting approximately 5 months for spare parts, and have paid in full for these parts. There has been barely any correspondence or communication during this period of time. We have requested... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible. We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.
Contactgegevens
Portglenone, BT448DT, Belfast, Verenigd Koninkrijk
- (0333) 7721 109
- sales@sparetoolparts.co.uk
- sparetoolparts.co.uk
4,1
Goed
690 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
James was very helpful and…
James was very helpful and knowledgeable locating parts for our Makita shredder.
2 oktober 2024
Review zonder uitnodiging
I was delighted by assistance and look forward to spare part arriving.
Helpful ,cheerful and able to advise me of right part I need
25 september 2024
Review zonder uitnodiging
Ex service good communication nothing…
Ex service good communication nothing to much trouble
25 september 2024
Review zonder uitnodiging
Polite proffesional service
James Duffin was polite, knowledgeable and made my ordering experience seamless.
25 september 2024
Review zonder uitnodiging
Great Customer Service
I had issues with the website but contacted the supplier who responded in a very prompt and helpful way
13 september 2024
Review zonder uitnodiging
Really helpful go to park what I wanted
6 september 2024
Review zonder uitnodiging
Swift service and friendly
6 september 2024
Review zonder uitnodiging
Completely useless - overpriced, awful comms, didn't even have the produc.t.
Completely useless.
- Ordered a small part for a ryobi saw. Horrific pricing for such minor part.
- After ordering, no delivery date.
- Then got a number of emails saying 'sorry we haven't forgotten about you' but with no actual update on delivery.
- I contacted the business saying I wasn't happy as at the prices these should be in stock not shipped from a long way away, or at least give me a date.
- No response at all.
- They then cancelled my order and I just got an automated refund email.
- So I emailed again and I got a message back saying they don't have these items with a smiley emoji.
I'm not sure if they think this is amusing but to waste three weeks of my time to not then send a product is pathetic.
2 september 2024
Review zonder uitnodiging
Antwoord van Sparetoolparts
Hi Greg
We are really sorry about this situation and how it unfolded, the parts were listed on our system in good faith that they could be provided.
Only after we attempted to place the order with Ryobi were we informed they were no longer available. And so we issued you with the refund.
I've looked into the manner on how we responded and I can see the emoji, not to split hairs but it is not a smiley face but a sad face.
We never like letting customers down and we sent that emoji to portray that sentiment.
The only thing I can suggest is that you look online for other suppliers who may have old stock.
Sorry again
Sparetoolparts
James was very helpful and advised me…
James was very helpful and advised me on things I didn’t understand he is an asset to your company
27 augustus 2024
Review zonder uitnodiging
Item never received after several…
Item never received after several excuses the seller stopped replying
23 augustus 2024
Review zonder uitnodiging
Antwoord van Sparetoolparts
HI Conor
Thanks for the feedback, as explained the original order was sent and lost in the post, on the 12th Aug, we confirmed we would order more and send, this morning the replacements arrived and were sent :-)
I'm sorry it took so long to come, if the original parcel ever arrives please let me know and we can sort something out
Thanks
James
I'm a tad surprised at the (very few)…
I'm a tad surprised at the (very few) negative reviews I've been reading here. I suppose it's a case of "you just can't please some people". I remember reading one some time ago, relating to a holiday resort. The reviewer complained that the beach was littered with seaweed!
23 augustus 2024
Review zonder uitnodiging
Really nice helpful guy on the phone
Hi Really nice guy on the phone and helped me out by sending exploded views,which helped bring my neglected machine back to life.prompt and accurate assistance.
15 augustus 2024
Review zonder uitnodiging
excellent service parts ordered and on…
excellent service parts ordered and on there way
12 augustus 2024
Review zonder uitnodiging
Your agent completed the purchase
Your agent completed the purchase for me by phone when your website was having a problem with entering my credit card verification code
7 augustus 2024
Review zonder uitnodiging
Fast helpful online chat
Fast helpful online chat. Straight to it 👍
4 augustus 2024
Review zonder uitnodiging
None supply of parts.
Have been waiting since May for a Hitachi cable. Have had only one e-mail, the day after, saying waiting for delivery of cable. They took our payment, but have not received any further contact since and even after sending various e-mails asking about delivery, they have not replied to any and will not answer the phone.
Have tried other suppliers and they have cables available from stock.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Sparetoolparts
Hello
I'm sorry to hear you have been experiencing delays on getting your part, Hitachi/Hikoki have been having major issues sending stock into the UK for the last 24 months, things are starting to move again but slowly.
I'm also sorry no one has replied to your message yet, please let me know your order number and I'll investigate AAP
Ref phones we are a small team here but attempt to answer all calls in a timely fashion, my only advice would be to keep on trying and we will get to you.
Please get back in touch
Poor service
Despite James saying in the chat it was despatched 6 days ago still no delivery. Found out not sent. Cancelled and got delivered it from elsewhere within 2 days. So poor I cant recommend. Sad as they seemed a friendly company. Lets see if a refund ever appears
Update. James said posted Thursday, when in the chat on Wednesday he told me he’d sent it the previous day. You cant believe what they say, still not arrived a week and a half later. Still waiting for a refund but guess it will never happen
Second update post their reply
So firstly told despatched Tuesday, then Thursday, now Wednesday. I dont think they even know. If it arrives I’ll ask for a refund
22 juli 2024
Review zonder uitnodiging
Antwoord van Sparetoolparts
Hi
I was holding off replying to your earlier post to allow more time for the parcel to arrive, but I can see that Royal Mail must have lost it, so I'll sort a refund after I post this reply.
There seems to be some confusion ref when the parcel left us. We did dispatched on the Wednesday but being dispatched is different to when Royal Mail actually physically does it's first scan of the parcels and starts to send it on.
I hope this answers your queries If the parcel turns up just let me know and we can arrange the return.
Thanks
Sparetoolparts
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