I now have an update on verification of monies won. All redemptions have been cleared and headed to account. I must admit that after reviews all was done pretty quickly. Just a heads up for the future... Toon meer
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Fun platform, easy to use layout, a great selection of games too. The daily gift is a wheel spin with amounts that gradually increase as long as you are consistent. They offer competitions, and gr... Toon meer
Bedrijf heeft geantwoord
Well the offer and juat over all experience was great. I do wish their was more ways to win for free actually I the beginning of coming on board. The welcome bonus is desined to show you a game and sp... Toon meer
Bedrijf heeft geantwoord
Ok, I read the reviews before I won and had put in for a redemption. I was a little worried and optimistic whether I would receive it or not. It was only $75.00 the min and had won on free daily r... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
680 reviews
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Holds money from player by restricting…
Holds money from player by restricting account. Says it takes 24 to 48 hours to fix issues but that isn't the case of course.
Im getting form letters about how sorry they are etc. My issue started because I was due to receive prize money from spindoo. I have money in my account, they never paid out any winnings nor info on who actually won. I just want my money back that's in my account. Your not going to pay the contest money anyway. Write your States Attorney's General's office to file a complaint. There is also a site to file complaints against casino sites that may be outside the US. There is no excuse for the amount of time needed to perform and check. It is common for the scam sites to restrict a player's account during wins and then wait them out so the player stops and they are still getting new players where it just repeats.
Best thing to do is make screen shots of your account, amount of money in the account and EVERY chain letter used to pretend to respond. File those complaints!! Also look for lawsuits that are out there, believe me, there are several ongoing.
10 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Jerry,
Thank you for sharing your feedback with us.
We're truly sorry to hear about that and we will do our best to help. We are unable to discuss any account information via public channels.
We kindly ask you to contact us with your registered email address, and we will be happy to discuss your account further.
Thank you for your understanding!
PSA: Check Your Cards For Refunds!
UPDATE: Spindoo refunded my initial purchases from May 1st so I can confirm, at least on my behalf, that they aren't rugpulling. Although I am going to leave my review at 2 stars for a few reasons.
1. At the end of the day all I did was purchase promos that popped up on my screen upon logging in. If I wasn't meant to purchase them then don't shove them in my face. It feels to me like Spindoo took the risk in providing promos, but then when they lost money they backtracked and reversed payments on anyone that made money. From what I can tell they still paid out people who lost money from the deal so this was a win win scenario for spindoo where only the customers took on any risk.
2. AI support is GARBAGE. I would have been severely less agitated the past 2 weeks if there was just a real customer support agent letting me know what was going on. Instead I have to deal with AI chat assitants that have 0 idea what is going on internally at the company. Even after leaving a negative review, AI. Guaruntee you within a day there will be an AI chat reply to this message. I recieved no updates throughout any of this process and it took nearly 2 weeks for spindoo to sort things out. I didn't even know I got refunded until a friend of mine asked me to check my account. Do better.
3. For all the stress and headaches they caused they provided absolutely no compensation to my account which I know they did for others. Really? I spent majority of my day on May 1st playing through a 1400+ SC balance just for it to get reversed. Whole day wasted for nothing and then 2 weeks of me contemplating charge back requests, leaving reviews and sending emails all for YOUR mistake.
As much as I'm happy I got my money back, that's kind of the bare minimum cause the alternative is Spindoo straight up breaking the law. As much as I'd like to leave a 3 or 4 star review I think that would be much more deserving if this was dealt with quicker, I had proper support throughout and was fairly compensated for time wasted but since none of this is the case you get 2.
13 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Ashley,
Thank you for writing us a review for Spindoo.
I understand that you have concerns with regard to your redemption. I can only imagine how tough this is for you, and I'm truly sorry you're experiencing it. Please know I'm here to support you in any way I can.
Kindly get in touch with our support team so we can keep you updated with the progress of your concern. Rest assured our relevant team is doing their best to restore the access as soon as possible.
We would like to assure you that this is not the kind of experience we want you to have and we are striving hard to improve our service.
We are always open to any additional feedback, comments, or suggestions you wish to share and will address any concerns you may have as best we can. We will work on what you have provided so far and hope you give us another chance to make your experience with us the best one possible.
We appreciate your patience and understanding.
They are now completely unresponsive
They are now completely unresponsive. Their system is broken. I am requesting full refunds. You can see by their recent reviews that I am not alone. If they don't fix this I'll have to dispute it with my bank
13 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi David,
Thank you for writing us a review for Spindoo.
I understand that you have concerns with regard to your redemption. I can only imagine how tough this is for you, and I'm truly sorry you're experiencing it. Please know I'm here to support you in any way I can.
Kindly get in touch with our support team so we can keep you updated with the progress of your concern. Rest assured our relevant team is doing their best to restore the access as soon as possible.
We would like to assure you that this is not the kind of experience we want you to have and we are striving hard to improve our service.
We are always open to any additional feedback, comments, or suggestions you wish to share and will address any concerns you may have as best we can. We will work on what you have provided so far and hope you give us another chance to make your experience with us the best one possible.
We appreciate your patience and understanding.
Edit: they have now refunded me. Scammed out of a lot of money
Edit: they have now refunded me.
Thought they were a good site but today they’ve taken away my redemptions on my account.
Disgusting business practices. Avoid or you’ll get scammed. If I don’t receive a refund for my original purchases I will be fighting it.
12 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Joe,
Thank you for writing us a review for Spindoo.
I understand that you have concerns with regard to your redemption. I can only imagine how tough this is for you, and I'm truly sorry you're experiencing it. Please know I'm here to support you in any way I can.
Kindly get in touch with our support team so we can keep you updated with the progress of your concern. Rest assured our relevant team is doing their best to restore the access as soon as possible.
We would like to assure you that this is not the kind of experience we want you to have and we are striving hard to improve our service.
We are always open to any additional feedback, comments, or suggestions you wish to share and will address any concerns you may have as best we can. We will work on what you have provided so far and hope you give us another chance to make your experience with us the best one possible.
We appreciate your patience and understanding.
Spindoo quit paying its customers…
Spindoo quit paying its customers around May 1, they are giving them false hope saying things will come, the truth at this point they are over the 10 days max for redemption that their own TOS states. Then they sent me an email stating they were sorry but things were coming, and that 22sc had been credited to my account. That email was a lie, and when asked why they even sent the email, like a ghost. Oh we will have the relevent team contact you, and back into the goy line I go.
12 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Kennedy,
Thank you for writing us a review for Spindoo.
I understand that you have concerns with regard to your redemption. I can only imagine how tough this is for you, and I'm truly sorry you're experiencing it. Please know I'm here to support you in any way I can.
Kindly get in touch with our support team so we can keep you updated with the progress of your concern. Rest assured our relevant team is doing their best to restore the access as soon as possible.
We would like to assure you that this is not the kind of experience we want you to have and we are striving hard to improve our service.
We are always open to any additional feedback, comments, or suggestions you wish to share and will address any concerns you may have as best we can. We will work on what you have provided so far and hope you give us another chance to make your experience with us the best one possible.
We appreciate your patience and understanding.
Stay away!!
Stay away!!! I made a redemption on May 2nd, and my account was restricted shortly after, with no explanation. They keep giving me the same generic responses with no updates. It has been almost two weeks and they still have not paid me out.
2 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hello, M Flores
We’re truly sorry to hear about your experience and completely understand how frustrating and upsetting this delay must be.
We sincerely apologize for the lack of updates and for the frustration caused by receiving similar responses while your redemption and account review remain ongoing. Please know that the relevant team is actively reviewing affected cases individually, and some reviews may require additional internal checks which can impact the normal redemption timeframe.
We appreciate your patience during this process, and please rest assured that as soon as there is any update regarding your account or redemption, you will be notified.
Redemption wiped without telling
Writing another review to talk about my experience here, bought and redeemed promo packs on 5/1 and redeemed on 5/2. My redemption was in purgatory forever and the randomly my account got restricted like everyone else. I saw people were getting emails saying they had a problem and people were going to get paid out, no biggie, flash forward to now I still haven’t gotten paid, and I wake up today to see that my account is no longer restricted!! But my redemption is completey gone and now I see that my account was charged 3 times today by spindoo for a total of 600 dollars. Now I have to dispute this with my bank. Very frustrating
2 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Brandon,
We’re truly sorry to hear about your experience and completely understand how frustrating and concerning this situation must feel.
We sincerely apologize for the confusion regarding your redemption status and recent transactions.
Please know that certain account actions and redemption requests may undergo additional internal review and verification processes.
We strongly encourage you to contact our Support Team directly so we can investigate your case in detail with the relevant team and provide clarification regarding your account activity and redemption status.
Thank you for your patience and for bringing this matter to our attention.
This company used to be great
This company used to be great. Back in April I even set a redemption that got approved the same day and in the next day the funds were in my bank account. Recently though on May 1st they dropped some big spring promos. I won over a thousand dollars. However, now it's been 11 days since I redeemed and I'm seeing no movement here. My account says it is locked when I hit redeem. However, my old redemption is still pending. When I ask support I get scripted replies that do nothing to address my questions. It almost reminds me how a politician would answer a question without actually answering it.
13 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Scott,
We’re truly sorry to hear about your recent experience and completely understand your frustration, especially after previously having smooth and fast redemption experiences with us.
We sincerely apologize for the delay, the restriction message on your account, and the feeling that your concerns have not been fully addressed. Please know that the relevant team is actively reviewing affected cases individually, and some reviews may require additional internal checks which can impact the usual redemption timeframe.
We also understand your feedback regarding the support responses, and we appreciate you taking the time to share it. Our intention is always to provide the most accurate updates possible while the review remains ongoing.
Thank you for your patience and for being part of our community.
Made a redemption for $1540.08 on May…
Made a redemption for $1540.08 on May 2nd. Their Terms and Conditions state it will take up to 2 days to approve a redemption request. Woke up today, 11 days later to find that the redemption request was canceled on their side and the withdrawal was not processed. Not only was the withdrawal not processed, the funds were not returned to my Spindoo account. Untrustworthy site, unhelpful support. Stay away!
2 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hello Johnny,
We’re truly sorry to hear about your experience and understand how concerning and frustrating this situation must be.
We sincerely apologize for the confusion regarding your redemption request and account balance visibility.
We understand your concerns regarding the timeframe and communication, and we would appreciate the opportunity to investigate your case further. Please contact our Support Team directly so we can review the details of your account and provide any available updates.
Thank you for your patience and feedback.
Purchases refunded and profit removed
Absolutely horrendous casino! First I bought $900 worth of packs and was lucky enough to submit a $1400+ redemption. Then I saw that my account was restricted like many others. And now, about ten days later, they have refunded my purchase and removed over $500 in profit, presumably because they didn't like how much money I made! Avoid avoid avoid.
12 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hello Matt,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must feel.
We sincerely apologize for the confusion regarding your account status, purchases, and redemption. Please note that certain account activities and redemption requests may undergo additional internal verification and security reviews, which can affect account access and transaction visibility while the process is ongoing.
We understand your concerns and would appreciate the opportunity to review your case further with the relevant team. Please contact our Support Team directly so we can investigate the matter in more detail and provide any available updates regarding your account.
Thank you for your patience and for sharing your feedback.
Used to be good but stay clear!
Used to be good but stay clear!
Upon purchasing recent promo packs, I was scammed out of 750.00 for purchasing those packs and another 800 that I won on top of that. My redemption was not only cleared from the transaction page but there has been ZERO communication to the matter. If it's concerning the promo packs, then why are they available & popping up like spam? At very least just refund peoples original purchases. Many more of these responses will soon follow I'm sure. I did absolutely nothing wrong here.
This promo deal may have been a scam from the start of a dying out casino trying to make its last squeezes out of its loyal customers.
EDIT: I was refunded PARTIALLY for my purchases but still missing 170.00. Any trace of profits were deleted and multiple diff excuses were made. I’ll update again if they refund the remaining amount.
12 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hello, GrailSoup
We sincerely apologise for the frustration and inconvenience caused by this situation, and we completely understand your concerns.
Please know that our team is still actively reviewing each affected case individually to ensure everything is handled properly and fairly. We understand how important clear communication and timely resolutions are, and we regret that your experience has not reflected the level of service we aim to provide.
We kindly ask that you contact us directly through our support channels so we can further review your specific case and provide you with the most accurate assistance and updates available.
We truly appreciate your patience while the investigations are ongoing and thank you for bringing your concerns to our attention.
Warning, they may just take your cash.
Made several purchases through Spindoo, won a little, NOT EVEN A LOT. After that, my account was suddenly restricted, and it’s now been weeks with no payout. Very frustrating experience and disappointing customer support.
1 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi, Michael
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation must feel.
Please know that account restrictions and redemption delays may occur when additional verification or internal security checks are required. We understand how concerning it can be to wait for updates, especially when enjoying the platform.
We sincerely apologize for the inconvenience and would appreciate the opportunity to review your case further. Please contact our Support Team directly so we can look into the details of your account and provide any available updates.
Thank you for your patience and feedback.
More consecutive wins than any other social casino
I've had more consecutive wins on this website than any of the other 50 I've tried. I didn't think I'd find a favorite, but I guess I did now. Won 325+ after first purchase, cashed out & received a day later. 2 more exact same thing but won 100 & 99. Am still awaiting those funds. Overall, great site, I do recommend. And this is my first trust pilot review for a social casino
11 mei 2026
Antwoord van Spindoo
Hello Matlin,
Thank you so much for such an amazing review and for choosing us as your favorite!
We’re thrilled to hear you’ve been enjoying your experience, your wins, and our games. Congratulations on those awesome cashouts as well! It means a lot to us that your very first Trustpilot review for a social casino was about Spindoo.
We also appreciate your patience regarding your pending redemptions, and we hope you continue having lots of fun and success on the platform.
Thank you again for your support and recommendation — we’re so happy to have you as part of our community!
some sales deals may not be accurate
Everything was fine until the last couple of weeks and now this casino is withholding redemptions. My redemption is going on a week and a half and previous ones took less than 48 hours. Submitted two inquiries and received generic stall responses without any idea of when they if or will pay out my valid winnings and deposits. UPDATE- they refunded my credit card and gave me a few extra coins. I am changing review to 3 star from 1 as they must have made a mistake when posting a sale-at least they tried to work out the problem but I don't know if it is good to trust their sales anymore.
30 april 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hello JK,
We’re truly sorry to hear about your recent experience and completely understand how upsetting and frustrating this delay must feel, especially after having previous redemptions processed much faster.
We sincerely apologize for the lack of clarity and for any impression that your concerns were not being individually addressed. Please know that the relevant team is actively reviewing affected cases, and we understand how important timely communication and transparency are during situations like this.
We appreciate your patience while the review is ongoing, and we want to reassure you that updates will be shared via email as soon as more information becomes available regarding your redemption.
Thank you for taking the time to share your feedback with us.
Redemption Extortion, stay away if you care about receiving your prizes
Large redemption withheld for multiple weeks without explanation. Nearly 500….Player ID 26756467
I will take down this review when my prize is delivered.
Site was tons of fun and quick to payout until this issue which is going on for multiple weeks at this point. Disappointing
12 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi, Neexbets
We sincerely apologize for the frustration and disappointment this situation has caused.
We understand your concern regarding the delayed redemption, especially after previously having positive experiences on the platform. Please rest assured that your case is currently under review by the relevant team, and all necessary checks are being handled as carefully and quickly as possible.
We truly appreciate your patience and understanding while this matter is being resolved, and any updates regarding your redemption will be communicated to you directly via email as soon as available.
Account Restricted with $410 stuck
This incident happened 11 days ago. Support refuses to respond to my email anymore. The last two time that I contacted support, they refused to respond.
They have a bot on trustpilot that is giving copy and paste responses, as if they’re helping us but they’re not!
1 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Keishaun,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
Please rest assured that your case is currently under review by the relevant team. Account restrictions and redemption reviews may sometimes require additional internal checks, which can affect the timeframe for completion.
We sincerely apologize for the delay and appreciate your patience while our team works to resolve the matter. As soon as there is any update available regarding your account or redemption, you will be notified directly via email.
I submitted a redemption request back…
I submitted a redemption request back on 5/1 /2026 and their support keeps telling that they are working on an issues with no ETA on when it will be resolved.
1 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Manuel,
We sincerely apologize for the frustration and understand your concern regarding the delay.
At the moment, the relevant team is actively working on the issue and reviewing affected cases individually. Unfortunately, we do not yet have an estimated timeframe to share, but please rest assured that your case is still under review and updates will be provided via email as soon as more information becomes available.
We truly appreciate your patience and understanding during this process.
For this casino my account says…
For this casino my account says restricted, and they are not allowing me to redeem.
I will update if they fix this.
3 mei 2026
Review zonder uitnodiging
Antwoord van Spindoo
Hi Joshua,
Thank you for sharing your feedback with us.
We're truly sorry to hear about that and we will do our best to help.
We are unable to discuss any account information via public channels.
We kindly ask you to contact us with your registered email address, and we will be happy to discuss your account further.
Thank you for your understanding!
Antwoord van Spindoo
Hi there,
Thank you so much for sharing your positive feedback, we truly appreciate it.
We wish you the best of luck in the games!
If you have any questions, please feel free to contact us anytime - we are here to help!
Awesome games first time playing today
9 mei 2026
Antwoord van Spindoo
Hi James,
Thank you for taking the time to write us a review! Thank you for choosing Spindoo.us!
We do appreciate your valuable feedback. We are really happy to know about your feedback towards our customer support team. Your satisfaction motivates us to keep pushing forward and sets the tone for excellence in all we do. Here at Spindoo.us, we can’t wait to exceed your expectations, and we’re committed to providing you with the best gaming experience.
Thank you once again!
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