Staffs Appliance Centre Reviews 

1.671
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I found this website when I was looking for an induction hob. The NEFF hob I chose was £379 on the John Lewis website, so I was happy to find it £70 cheaper on this site, and only £5 more for delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased a Bosch Series 6 70CM Fridge Freezer, which was B grade. The fault was clearly displayed in photos on the website, with a scratch to the right side, of the fridge freezer. (this is now p... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... Toon meer

Bedrijfsgegevens

  1. Kookwinkel
  2. ook in
  3. Elektronicawinkel
  4. Huishoudapparatuur winkel

Geschreven door het bedrijf

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

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4,9

Alle reviews

(1.671)

75 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Poor aftersales

Quick to take money from you, poor after sales.
My elderly father purchased a washing machine at the end of last year, the machine didn't appear to be fully emptying at times, with odd dregs of water remaining at the bottom of the drum, however got to the point around a week ago where if you ran the kitchen tap the water would fill the washing machine straight up.
Went in to speak to them and was sent away with a contact number for the manufacturer.
The manufacturer were fantastic, sent out an engineer the following morning and it turns out the waste pipe was poorly fitted so not draining properly and was gradually getting worse - a waste pipe that SAC fitted... When on the phone with the manufacturer my father was informed that if the problem was not with the washing machine, the call out/work would be £180, thankfully, despite it not being a washing machine fault the engineer after discussing with the manufacturer decided that £180 was quite unacceptable for a mistake made by those providing installation.
In short, this company almost cost my father almost £200 for lack of basic after sales customer service. Would not use this place again if it was the last appliance shop in Staffordshire.

17 februari 2025
Review zonder uitnodiging
Logo Staffs Appliance Centre

Antwoord van Staffs Appliance Centre

Hi Laura,

Thank you for sharing your concerns. I see your dad placed an order for a washing machine on September 3rd, 2024, and reported an issue on February 17th, 2025. Typically, if a fault appears 5 months after installation, it indicates a problem with the machine itself rather than the installation. According to the manufacturer's guidelines, any faults within the first 30 days are our responsibility. Beyond that period, it is up to the manufacturer. In this case, the manufacturer completed a repair within 48 hours.

We strive to provide excellent service, as reflected in our Trustpilot reviews. We appreciate your understanding and support as a small independent business. Unlike larger chains, we deeply value each customer and aim to resolve any issues promptly.

We apologize for any inconvenience caused and are committed to ensuring a positive experience for all our customers

Beoordeeld met 5 van de 5 sterren

Great service

Great service, great quality, speedy delivery and happy to help in terms of advice for installation. A+

28 januari 2025
Beoordeeld met 5 van de 5 sterren

Great help all the way

From start to end Darren was so helpful, have honest advice and guidance and even fitted it. When they did took time to ensure the job was done to the highest standard possible.

Great from buying to fitting have already recommended to friends.

17 januari 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Fabulous price and item in stock

Fabulous price and item in stock. Great communication - 5 stars for that!. Very helpful. Only reason 4 stars is because courier wouldn't help put the very large and heavy item in the front door.
Definitely recommend!

6 januari 2025
Beoordeeld met 4 van de 5 sterren

New oven purchase

There was a problem with the original oven we ordered and, prior to delivery, we were given the opportunity to choose another, which we did. The refund was effectively processed and delivery was quick and easy.
Great service overall and competitive pricing.

27 november 2024

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