Staffs Appliance Centre Reviews 

1.671
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I found this website when I was looking for an induction hob. The NEFF hob I chose was £379 on the John Lewis website, so I was happy to find it £70 cheaper on this site, and only £5 more for delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased a Bosch Series 6 70CM Fridge Freezer, which was B grade. The fault was clearly displayed in photos on the website, with a scratch to the right side, of the fridge freezer. (this is now p... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... Toon meer

Bedrijfsgegevens

  1. Kookwinkel
  2. ook in
  3. Elektronicawinkel
  4. Huishoudapparatuur winkel

Geschreven door het bedrijf

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.671)

75 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Negative experience for me

Encouraged by the positive reviews, and after discussions on the chat, i made them an offer. This company charged my account in the middle of the night automatically after they accepted my offer, without me checking out, immediately shipped out the item to prevent me from cancelling the transaction. I requested to pay via credit card or a payment plan, all requests were declined. They had a hard time understand the cost was a full monthly salary and i just cant afford it. Ultimate returning the item costed me £150 with a pallet service even if they had listed Royal mail as an automated returning option for 4£. It seems this is not the general experience but if you have an issue it does look like a worst case scenario. STAY AWAY from them!!

13 november 2024
Review zonder uitnodiging
Logo Staffs Appliance Centre

Antwoord van Staffs Appliance Centre

Hi Sophia,

Thank you for sharing your perspective on the situation. I'd like to clarify the series of events to ensure everyone understands what happened.

You submitted a best offer on eBay early on the 4th of November, which we accepted at 8:14 AM. eBay processed the payment automatically at that time. We promptly dispatched your order, and it was collected by the transport company around noon. Later that afternoon, at 3:09 PM, you messaged us requesting to cancel the order because you wanted to pay in installments. Unfortunately, the item had already left our facility, making it impossible to cancel the shipment at that stage, and we communicated this to you.

You placed another offer on eBay at 11:44 PM the same day, hoping to pay in installments and cancel the first order. However, eBay again took full payment instead of the installment option you anticipated. As a result, we canceled this second order on the morning of the 5th of November. When you tried to make a third offer, we had to reject it based on eBay's advice, as eBay automatically processes the payment in full when an offer is accepted, without an option for installments.

Regarding the return of the item, we informed you that carriers like DPD and UPS do not ship appliances of such size and weight, and recommended using a pallet network similar to the service we used to dispatch your item. When you suggested that we support you in placing another order and applying an eBay voucher of £75, we explained that eBay confirmed the voucher is not applicable to "best offers."

Considering the attempts to place multiple orders, we were uncertain why this was pursued if affordability was a concern, as placing three orders totaling £4605 indicates significant available funds.

Upon receiving the returned item, we issued you a full refund, despite incurring a cost of £59.37 for the initial shipment. Your claim of paying £150 for return shipment does seem a little excessive so i would take it up with the courier you used (Pallet2Ship) as on their website they quote £89.63 inc VAT from RM3 to ST6 postcode.

As the saying goes, "You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time." We take pride in our service, as evidenced by our 4.9-star rating on Trustpilot and our ranking of 15th out of 132 appliance shops. Your feedback was removed by eBay due to your attempt to influence our actions, which is why you have resorted to leaving a review on Trustpilot.

We always strive for customer satisfaction and regret any inconvenience caused.

Best regards,
Staffs Appliance Centre

Beoordeeld met 5 van de 5 sterren

What a fab store with great customer…

What a fab store with great customer service! the salesman was very helpful and knowledgeable , he spent time explaining and there was no push to buy, fast delivery and the delivery men were respectful when entering the property using overshoes to protect the flooring, will recommend and use again !

25 november 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Pleasant delivery people

Pleasant delivery people, but left oven outside unfortunately

4 november 2024
Logo Staffs Appliance Centre

Antwoord van Staffs Appliance Centre

Evening Karen

Unfortunately we only offer a kerbside delivery which is stated on the website and on the checkout, We apologise for any inconvenience caused

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service from Darren and Robert. Both were knowledgeable and informative about the product I purchased. Excellent service all around. Made a great saving too which is a bonus.

8 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was made to feel so welcome when i…

I was made to feel so welcome when i entered the shop.
The chap left me to browse instead of jumping on me as soon as i walked in.
After I had chosen what i wanted i went to find him and he answered my questions. I made my purchase and i.m definitely going to visit the shop before christmas as i want a new hob and the chap showed me the sort i needed. A very helpful member of your team

30 oktober 2024
Beoordeeld met 5 van de 5 sterren

Excellent Service

Excellent service from Staffs Appliance Centre who had the part I needed at short notice for the installation of my new Neff ovens and at a very good price. They despatched it that afternoon and I received it less than 48 hrs later which enabled my kitchen fitters to install it.

30 oktober 2024
Beoordeeld met 5 van de 5 sterren

Best outlet in Staffordshire

We were after a new fridge, went to Currys, they were totally unhelpful, decided try Staffs Appliances, woww!! Within 5 mins we had chosen appliance, brilliant price, speedy inexpensive delivery and disposal of old appliance. On delivery day, they were on time, courteous, and efficient, would highly recommend

30 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well pleased

From walking into the store right up to delivery we were met with guys that were friendly professional and helpful. They answered all our questions and made points we hadn’t even thought of. They delivered on time and let us know when they would arrive. Very pleased, will buy again and recommend.

28 oktober 2024
Beoordeeld met 5 van de 5 sterren

Sorted in less than 20 minutes

Sorted in less than 20 minutes! I'd seen a washing machine on the website for a bargain price, for in-store only. It was graded stock which means there was a minimal scratch in the door and scuffs on the plinth, which knowing my clumsiness would happen anyway with a couple of days! I only live round the corner so popped over to have a look. Darren was really friendly and helpful, confirming that the machine I'd picked out was ideal for my needs. He brought it out to the car for me and my son and we loaded it into the back. I will now have clean pants for tomorrow! Darren also followed my comedy character on Facebook, The Goth Father. I'll be making reference to the experience on my page too :)

19 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Want a proper bargain?

Had a great experience with this company.Darren was very polite and helpful from explaining about the grading of the appliances to loading into my car .We had 4 high end appliances at a very good price.Highly recommend.

5 oktober 2024

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