Standard Bank SA Reviews 

If you are a non-resident account holder with Standrd Bank South Africa, this is for you.

As non-resident account holder, you won't have access to any direct banking channel other than sending emails. Getting response on these emails is worse than the old postal system. At least those days, I fully expected to wait for a week or 2 to get a response. Now, with emails, you won't get a response in any reasonable time.

If time is of the essence, look for another bank.
If I could go <1, I would.

Hey there
Really very disappointed and unhappy
I opened my checking account since March but I am still didn’t get my 400$ offer,
They sent me offers 400 to open checking accounts and make a direct deposit,I did it and I keep calling many times but no response,
Today I called at 1:00 pm and someone answered my call saying that they are busy and they are going to call me back,
4:15 now no one called me,
I am very frustrated and not happy from this service, probably I will close my account there.
It’s in Aberdeen

I applied for account in January, after delays and extra paper work, an account was finally issued in May. Mostly the delays were from Customer service who are terrible at replying, taking weeks in some cases. I feel this is normal for the bank and i'm not sure my money will be safe here. At best if I feel, if an issue arises, i will be waiting weeks for any assistant. I have decided after all the effort needed to get an account, I will not be using it. I totally distrust this bank and i don't even have an opened account..

I went to standard bank's Rosebank mall branch on the 20th of June 2024 , to open a bank account only, informing the consultant that I shop at Makro a lot and would like to accumulate Ucount rewards, account was opened, the next day i got a notification that a credit query had been made on my name by standard bank. went back to the branch, the consultant and team leader looked at my stuff, and said they did nothing wrong, i sent a complaint to their complaints department, and with over a week's communication, they say, they cant do anything about it, they cant fix the wrong they did, i must contact the credit bureaus myself. the experience was honestly horrible!

What an awful bank! NEVER USE STANDARD BANK! They are no where close to being 'Up to Standards"!

Writing a review is a total waste of time. Nobody even attempts to look at it or respond. Standard bank is the worst when coming to service delivery. I am a client for more than 40 years, but this seems not to make a difference.

Standard Bank has fees for fees and penalties on penalties and the most tedious process under the sun. They charge for everything even when you have a professionals facility.

Fraudulent case no 047537

I am writing to express my extreme disappointment and frustration regarding the ongoing issue of fraudulent withdrawals / payments from my cheque account.

On 29 April 2024, over R80,000 was fraudulently withdrawn from my account. Despite repeated requests and a formal complaint, I have yet to receive a refund.

The lack of resolution has caused me significant financial hardship. I have been unable to pay my bills and other essential expenses on time. The stress and anxiety this situation has caused me is immeasurable.

I am deeply concerned that Standard Bank has not taken this matter seriously. It has been over a month since the withdrawals / payments occurred, and I have received very little communication from the bank regarding the investigation or a timeframe for reimbursement.

This incident has severely eroded my trust in Standard Bank. I have been a loyal customer for many years, and I am appalled by the lack of support and accountability I have experienced.
Furthermore, I believe it is imperative that other South Africans be made aware of this incident. Fraudulent activities can happen to anyone, and it is essential that banks take proactive measures to protect their customers.

I switched banks from FNB to standard bank because I thought Standard bank would be a Good bank for my business.
Long story short my customer paid money into my account and Standard Bank blocked my account! Now I can't access my money or anything and they can't assist me I must contact Freud department they are so useless I cand get my money recommend never bank with STANDARD BANK

Me and my partner always went to Standard Bank Tokai. There was this friendly and helpful lady. But now she has been transferred 6 months ago to Cavendish Square. My partner who was Standard Bank client always had great respect for this young lady. So I went to check her up at Cavendish Square to give me a few answers on my deceaced partners bank account. She was there as friendly as ever and quickly assured me of all my questions. Once again good staff members are hard to find. I would like to say thanks to Cavendish Square nothing for you to be shy of.

Ever since I was moved out of Private Bank the service is non existent. I cannot even log into internet banking any more. Trying to get anyone to help or resolve is IMPOSSIBLE!! Their customer service SUCKS!!!

Today I visited my branch Helderberg. I was assisted by Neliswa Somciza. What a pleasant expefience. Very professional, well-informed an helpful. She definitely has potential and should not be overlooked. I'm a happy client.

I regret the day that i opened an account with standard bank even simple things has to be difficult with them , they blocked my account beacuse i received retrenchment funds after that i provided proof of payment but its still a struggle they dont even care tell me about waiting for seven days i dont have food or money for babies pampers but i have money in my account , im done with this stupid bank

All i needed was a business bank confirmation letter, it doesn't allow you to get it online and so i had to phone in. The personal who deal with their admin are uneducated individuals, waited 40 mins on the phone and they still could not help me.

The simple task of picking a card up from a branch turned into an hour long exercise of patience while the staff did very little except build the queue. Used to be able to go to enquiries, maybe wait 10-15 minutes if busy, then get service..
Now you have your name taken and sit somewhere while the staff wander aimlessly around with seemingly not much to do, but very little attempt to do anything....
Very poor service. Very poor work ethic and very poor client servicing.
They really do not want you there.

Probably some of the worst human beings work at Standard Bank and Old Mutual. Their world view and reality is what they are indoctrinated through HR. Working with people from these companies and the bad corporate values they foster, their toxic politics and disdain for people whether customers or fellow colleagues reflects in the poor regard for people and services they render. Everything takes forever and barring a few that really want to help, most will sit on their work for days doing nothing about your problem. Slow, slow service and action. Their policy and processes cement it.

I tried to make an online payment for plane tickets with Standard Bank online payments. What a struggle?! I called their customer service, went through a whole verification process, to no avail. Eventually transferred my money to my Capitec account. Voila! Instant payment! Achieved my goal in 5 minutes while I have been struggling with Standard bank for hours. Shame on you Standard Bank! Very porr customer service!

I am qualified since last year as a nonresclient of Standard bank. I had to undergo a painful procedure in my branch in Montagu- with wonderful help of Mrs. Ellis. Without her I would not have survived a six hours torture partly via zoom to ‚authenticate‘ that I am really Prof. Holdenried. Next day another 4 hours of wasted time. After this experience I decided to change for another bank. For a very simple procedure- to close an account takes 5 minutes in Germany- I had to go again to the branch sitting another 3 hours! For UpDATING !!! my profile before I even could get the closure forms!! Yep!
Standard now wants - after WEEKS I got the forms,handed them in immediately- to phone me again!! What for??? To prove that I am really willing to quit this absolutely worst bank ever ?? Of course they do not phone in due time. And of course I will complain on hellopeter and other platforms. How can such a Bank survive?

Standard Bank is the worst bank in the history of banking. It has become a shadow of its former self. For two years I have been struggling to use my card abroad even though the bank is well aware of my employment abroad. Standard Bank has sold me a lie, they said with their bank I can transact internationally but this has proven to be a huge lie. At the beggining I was required to take an online interview through Teams or Zoom in order to activate my card. A year later I was again required to do the same interview to continue to enjoy banking services from this once prestigious institution. I have been a client of Standard Bank for more than 20 years and I was recently humiliated when I applied for car financing for my daughter who is based in South Africa. The bank pulled out an article dating back to 2008 and asked me to respond to the article. Firstly, the article was not even true, it had many inconsistencies that Standard Bank could have clarified even without talking to me because everything on that article is public knowledge. The reason for the article was to showcase my risk levels but here is the funny thing, I have multiple huge portfolios with the bank and they have financed all my portfolios before. After clarifying matters in the article and answering questions on my transactions, I was informed that my application was approved with a condition that I should have another online interview. At this point, I had already approached one of its competitors and my application was approved in 24 hours and the car delivered in two days. I did this to prove to Standard Bank that banking is not a privilege but a business service provided to clients at a cost. It is also not charity, cliets pay for the service. I have given it one star on this review for the effort, at least they have a Google review capacity. Other than that they are as useless as useless can be.

I was assisting by a lady from Standard Bank media, her name is Phuti, after struggling with juggling the issue I had with my account for months she came to the rescue within one call. I never write reviews, but I had to extend my gratitude for this lovely lady who has just made my year! Living abroad and being stuck with your accounts is the worst feeling ever and she has removed that burden from me!