Standard Bank SA Reviews 

Got frauded alot of money. Clearly an inside Job. Have been waiting 6 weeks for an outcome. No response from the Fraud department, to my gazillion e mails I have sent asking for feedback. Worst service and your money is not safe.

standard bank blocked my account in 2023 December, to now it's still blocked. Can I just have my R600 then you can do as you please with that account. The annoying part is receiving bank statements for a account they blocked.

MY MONEY PLEASE

Well, service is not available, contacting them is impossible, the need to grovel and beg before arrogant, ignorant bank officials, before you are allowed to withdraw your hard earned money, is the standard for standard bank. Phone call is 10 minutes of advertising on your time and money, advertising for a service they are unable to provide, sending emails again is a series of pop-ups extolling the service they are too incompetent to provide.

Very bad customer experience:

I recently navigated the process of opening an account, and unfortunately, my experience has been quite frustrating. There is significant room for improvement in the overall customer experience, particularly regarding response times and communication.

It took an extensive seven months to complete the account opening process, and I still do not have access to my bank account. This prolonged timeline has been incredibly disappointing, especially given the lack of clear communication about the necessary steps involved. I strongly recommend that the team streamline their communication and provide all necessary credential information in a structured and timely manner.

Moreover, it would be beneficial for customers to receive detailed information about the process from the outset. Understanding what to expect can greatly enhance the experience. Timeliness and clarity are essential for a positive client experience, and I sincerely hope to see improvements in these areas moving forward.

I've been trying to fix one thing for 4 months. Been in and out branch and on and off the phone multiple times. Only recently have I had proper assistance and now there's a new problem. With that new problem there are new obstacles! This is ridiculous, and I've tried to leave this bank but each time I mention it, I am promised the same empty promise again.

On the 13th March my Debit card was declined twice at a store and when I went to the ATM I received a message to take my card to the bank. I saw a consultant who was so helpful. He found that my card had been flagged by the Fraud Division. He contact them and within 10 minutes everything had been sorted out! Thank you! He also help me sort out my UCounts App and card. What a friendly and helpful person! Standard Bank you need more people like this consultant! Well done!

Since I was prompted to go to the Mobile banking app nearly 1 year ago I have had no access to my accounts. I'm living overseas and have been trying to resolve the issue by phone and emails. This Mobile app. is useless to overseas clients and Standard bank cannot see that. It's been beyond frustrating. Very stressful experience. Avoid this bank in the interest of your health.

U-Count is a scam. Made purchases at their "partners" to earn points. When I queried why I get no points, I was told I am illegible despite using the very card and account the monthly charges are debited against.

I can't say enough good things about Sandi at Standard Bank LongBeach branch. They went above and beyond to help me with my locked App and application for a new bank card. I was facing a complex situation, and they worked tirelessly to ensure everything was taken care of. Their dedication and commitment to customer service are truly outstanding. Thank you, Sandi!

Excellent service from Alana in Standard Bank Tyger Valley.

uselless app that keeps malfunctioning. Customer service at physical banks is also extremely poor

The employee, a Ms Lillian Jantjies at the George Standard Bank branch has given me excellent service, great interpersonal skills, client orientated and dedication to service. Wow you are part of my daughters success. Helped us when we needed it most. Went out of your way to advocate on her behalf, thankyou.

STANDARD BANK THE GLEN
I went their today at about 10am to enquire about the following
1. Does Standard bank offer a Passport service to their customers
2.As a prestige account holder do i get a personal banker
3.How can Standard Bank assist me with

my will

Must say the lady working on the front desk had no Idea what I was talking about,so I kept my cool and walked out

Please educate your staff on all services

you have to offer

Seriously do you actually pay people like this a Salary

I am really battling to get any help from Std Bank . My profile was blocked without a notification! Managed to get that sorted but really battling to get someone to assist in reloading my bank card details
on my App . My profile is still blocked I have made 3 calls from an international number with no luck surely if a call drops the correct thing to do is call YOUR customer back.
In the last week I have emailed at least 4 times and no response !

STANDARD BANK IS JUST ONE OF A 🗑 🚮 BANKS. WHOEVER IS READING THIS PLEASE DO NOT OPEN ACCOUNTS WITH THEM OR RATHER SHIFT BANKS BECAUSE YOU'LL BE DISAPPOINTED. THANK ME LATER. TELL OTHERS AND POTENTIAL CUSTOMERS

I have to give Standard bank 1 star for using DSV, there are so many complains about DSV transport and the way they handling customers, but still Standard bank make use of DSV to transport there documents and cards, and i will keep on giving them 1 star till they stop using DSV for transport, because we complain to them of DSV butt thy don't here us.

Horrible and they want my bank card atm pin on their sign up page??? Why?????

I'm very sad, disappointed at the same time, tried Login in on online and requested for my password and it kept on giving me my username.
I've also sent an email for assistance and a call log but no progress up to this time.

couldn't even register, the system is a mass error here and there it's more like the app doesn't even assists and it's so ridiculous because time is waisted and yet the app is meant to save time .

Worst customer service in Frankfort Freestate branch. They rather chat to their collegues than helping their customers! No smse send. Appaling clients. Lazy, idle workers. I will close my account at Standard bank!!!!!

This is one hell, unprofessional bank they will never help you with anything just waiting a time to scam you..i reported my account last week till today everyone lies no one wants to help me