My sincere thanks to the steak qualities's commitment and services. I am always sceptic on ordering edible items online as you do not know what you will get despite what the script mentioned. But wit... Toon meer
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I got your delivery package on last Saturday around 1:30pm There have 2 pack of steak which is premium chilled wagyu M3-4 ribeye + strip loin Both package is already deforested I opened one pack... Toon meer
All good, the meat, the price, the time, except if the SF Express can call ahead proactively about arrival time because i don't have a maid wait at home to receive the shipment.
Overall the process of purchases is smooth and satisfactory. The date of delivery can be chosen to suit our own planning and schedule. Prices are attractive in most cases. Even better if more diversi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Steak King was formed by Johnny Glover; a chef, butcher and fishmonger of 30 years who founded The Butchers Club & Pacific Gourmet here in Hong Kong. Steak King products are sourced directly from farmers and fishermen from around the world, we pride ourselves on working with the finest producers that care about their products the same way that we do. Meats and Seafoods are flown in fresh and processed by our own expert butchers here in Hong Kong before being blast frozen and delivered to your door.
Contactgegevens
2/F Room B1, Vita Tower - Block B, 29 Wong Chuk Hang Road, Hong Kong, HKHKHK, Wong Chuk Hang, Hong Kong
- +852 25981080
- orders@steak-king.com
- steak-king.com
4,1
Goed
430 reviews
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Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Amazing quality products
Amazing quality products, great prices, super easy delivery options and easy customer experience.
31 maart 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our quality products, great prices, and seamless delivery experience. We look forward to serving you again soon!
Overall happy despite recent disappointment
I have been a regular customer of both Steak King and Flat Iron. I particularly love the special meat deals which are a bargain and so far always of good quality.
With my last order, however, I was disappointed in the fact that the guanciale I ordered was already expired one week ago. The expiry date was clearly visible on the packing.
When I contacted the hotline, they were apologetic and offered me a voucher for my next purchase (subject to minimum amount) and which was less than I had paid for the guanciale? My disappointment that this means I am suffering a financial loss due to their oversight was quickly understood and they offered to replace the guanciale with a fresh order. I was fine with this outcome, yet this lapse of judgment from management annoys me. Moreover, I now wonder whether the expired meat would be “recycled” or properly disposed.
I have been happy with the products and service, and understand that screw-ups can happen. I hope this feedback would lead to better quality control and improve customer response.
24 maart 2026
Review zonder uitnodiging
Antwoord van Steak King
Hi,
Thank you for your continued support of Steak King and Flat Iron — we truly appreciate you being a regular customer and are glad to hear you’ve been enjoying our products and special deals.
At the same time, we’re very sorry about this particular experience. This is definitely not the standard we aim to maintain, and we take issues like this seriously.
We’re glad our team was able to arrange a replacement that worked for you, but we understand your frustration regarding the situation and your concerns around quality control. Please be assured that expired products are strictly not reused or recycled in any way and are properly disposed of in line with our internal procedures.
Your feedback has been noted and shared with the team to ensure better checks are in place moving forward.
If there’s anything further you’d like us to look into, please feel free to reach out to us at orders@steak-king.com. we’ll be more than happy to assist.
Thank you again for your honest feedback and continued support.
Cannot fault your service
Cannot fault your products or service - promotion is very good, offerings and range are great, promotions are super, but best of all is the quality of your products especially the steak! Home delivery also excellent - quick and reliable. All in all, I am very happy! Richard
25 maart 2026
Review zonder uitnodiging
Antwoord van Steak King
Hi Richard,
Thank you for your amazing feedback! We're really glad to hear that you're happy with our products, promotions, and delivery service.
It’s great to know that the quality of our steaks stands out — that’s exactly what we aim for. We truly appreciate your support and look forward to serving you again soon!
What you see is what you get
If you live in HK and can't speak good Chinese. Steak king can be your personal butcher. You can get any well known steak for super cheap, and the quality is super good too.
21 maart 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your great feedback! We're really glad to hear that you find our service convenient and our products good value for money.
Providing quality cuts at accessible prices is exactly what we aim for. We truly appreciate your support and look forward to serving you again soon!
Problems with packing
I bought 2 kg of ribeye steak, in 330grams cuts, and specifically asked for individual packing, i.e. 6 individually packed steaks.
However, what i received was 4 packs, where two of them containing 2 steaks each.
15 maart 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your feedback. Our standard packaging procedure is to pack steaks by two per pack.
However, we understand your preference for individual packing. Please email us at orders@steak-king.com with your order details, and we’ll be happy to assist you further.
Efficient Delivery Arrangement
Replying Email within 30mins and Arranging delivery within 10mins. Impressive work efficiency.
15 maart 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your kind words! We’re glad to hear our team could respond quickly and arrange the delivery promptly. We really appreciate your support!
Great quality products
Great quality products, great service, easy to use app. The only thing is, and I see I’m not alone with this here, we tend to overlook if a product comes frozen or chilled. This may cause disappointment and a subsequent, unjustified less-than-5 star review, Please put another reminder at check out that some products come chilled. Otherwise great overall service. Thanks!
12 maart 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your detailed feedback and kind words about our products, service, and app. We appreciate the suggestion regarding clearer reminders for frozen vs chilled items and will certainly take this into consideration to help customers avoid confusion at checkout. Thanks again for your support!
The steak was of very high quality at a…
The steak was of very high quality at a very reasonable priceprice.
26 februari 2026
Antwoord van Steak King
Thank you for your kind feedback! We’re glad you enjoyed the steak quality and found it good value. We really appreciate your support!
Antwoord van Steak King
Thank you for your kind words! We’re glad you’re happy with the prompt service and quality. We appreciate your support!
I don't want to leave Aberdeen because…
I don't want to leave Aberdeen because of steak King.
Staff are friendly and steak are fantastic with reasonable price. It's so near my place that I could go pop in anytime for some chilled steaks.
26 februari 2026
Antwoord van Steak King
Thank you for the wonderful feedback! We’re really glad to hear our Aberdeen shop is convenient for you and that you enjoy the steaks and friendly service. Always happy to have you drop by anytime!
Antwoord van Steak King
Thank you for your feedback! We’re glad you enjoyed the prompt delivery and the quality of the meats. Noted on the pizzas as well — we appreciate the input and will keep working to improve.
Good quality beef at nice price.
Good quality beef at nice price.
Pity to found that a $150 discount just hours after an order placed.
27 februari 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your feedback! We’re glad you’re happy with the quality and value of the beef. Our promotions do change from time to time, but we always aim to offer great deals throughout the year. Appreciate your support!
Always great food at great prices
Always great food at great prices. Awesome steaks, great fish, amazing biltong…
23 februari 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for the great feedback! We’re glad you’re enjoying the steaks, fish, and biltong. We truly appreciate your continued support!
Rotten fish
I bought two packets of frozen cod from steak king. It was delivered in good time and placed in the freezer immediately on delivery.
When I defrosted the cod to eat the fish was rancid, it had gone off a long time ago.
When I contacted steak king they tried to suggest that I either hadnt put it in the freezer quick enough or I had not kept it stored in a freezer.
After a long email exchange steak king apologised for the rotten fish they had sold me, however instead of replacing or refunding my order they offered me a 5% discount on my next purchase
* Following this review Steak King reached out to me and provided a full refund for the rotten fish
11 maart 2025
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your feedback. We’re sorry to hear about your experience with the cod. As mentioned in our email exchange, we did review the matter carefully and acknowledged your concern.
We understand your disappointment regarding the resolution offered. Our team assesses such cases individually, and we aim to handle them fairly based on the information available.
As we would like to get in touch by knowing your order number, please email us again at orders@steak-king.com with your order details, and we will review it once more.
Terrible Experience — Spoiled Steak and No Accountability
My wife had a really disappointing experience with this BBQ shop. The steak she bought was immediately frozen after she received it, but when we later defrosted it, it gave off a terrible smell;clearly it was already bad when sold.
She contacted the shop to complain, but their response was unhelpful. They claimed it should have been consumed within 7 days, even though she had frozen it right away. They refused to offer a refund or replacement and instead blamed her for the issue.
We’re both very disappointed with the product quality and the poor customer service. We won’t be buying from them again.
7 februari 2026
Review zonder uitnodiging
Antwoord van Steak King
Thank you for your review. We’re sorry to hear about your experience. We take product quality and food safety very seriously, and we’d like to investigate this fully.
Please contact steak king at orders@steak-king.com with your order number, product details, and use-by date plus photos if possible. We’ll review the batch and the handling timeline and then respond with the appropriate next steps.
Antwoord van Steak King
Thank you for your kind feedback! We’re glad you enjoyed the quality of our ingredients and the fast delivery. Appreciate your support and look forward to serving you again!
Antwoord van Steak King
Thank you for your kind review! We’re glad you’re happy with the quality of the beef and the fast shipping. Appreciate your support! 🥩🚚
Item delivered different from description
The meat itself is great. However, the order did not come pre-cut as described in the order. It came in 2 unequal sizes.
5 x 200g x 1
If this is the case, then please contact the customer before you ship it.
29 september 2025
Antwoord van Steak King
Thank you for your feedback. We’re glad to hear the meat quality met your expectations, but we’re sorry the portioning was not as described. That’s not the experience we aim to provide.
Please email us at orders@steak-king.com with your order details so we can review what happened and follow up with you directly. We appreciate you bringing this to our attention.
Very good steak and excellent customer…
Very good steak and excellent customer service.
29 januari 2026
Antwoord van Steak King
Thanks for your lovely feedback! We’re really glad you enjoyed the steak and that our team took good care of you. Hope to see you again soon.
Frozen cheese came defrosted …
Liked everything but disappointed that the frozen burrata cheese (x2) arrived defrosted
I did not plan to consume them all within 24 hours. Would make me hesitate buying next time
29 januari 2026
Antwoord van Steak King
Thank you for your feedback, and we’re sorry for the disappointment. Just to clarify, our burrata is sold as chilled (not frozen), but it should still arrive properly cold and in perfect condition. Please contact us at orders@steak-king.com with your order number, and we’ll look into what happened during transit.
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