A huge thank you to Liz, Macey, Sam and the team for all their hard work when dealing with the sale of our house and simultaneous purchase of our new property. We cannot fault the service they pr... Toon meer
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I had rang around several solicitors before speaking with Shabana she instantly put me at ease. When we had our first face to face meeting I was quite nervous however, Shabana went through everyth... Toon meer
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I have used Step Legal for both my husbands probate and my Power of attorney plus new will. Shabana dealt with all of this in a very sensitive way , and explained each procedure step by step . All... Toon meer
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We are absolutely thrilled with the service from Step Legal. Every single person we spoke to on the phone was completely up to speed with our case, which made the whole process stress-free. We orig... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
If you have been involved in an accident and have suffered from a personal injury, or have have received negligent treatment from a Medical professional then contact our expert solicitors to make a claim for compensation. We deal with all sorts of accident claims from Road Traffic accidents, Workplace accidents and Public liability. Our specialist solicitors are also able to assist you if you are considering buying or selling a property. Feel free to contact us for further information.
Contactgegevens
213 Nantwich Road Crewe, CW2 6DA, Cheshire, Verenigd Koninkrijk
- 01270254064
- enquiries@steplegal.co.uk
- steplegal.co.uk
4,9
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541 reviews
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House Sale
Informative and supportive throughout the whole process. Reacting to queries promptly and wonderfully quick.
19 december 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Sam,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you found our service informative and supportive throughout the entire process. Ensuring our clients feel well-informed and confident at every stage is extremely important to us, and it is reassuring to know that this was reflected in your experience.
Your comments regarding our prompt responses and efficiency are particularly appreciated. We understand how important clear and timely communication is, and we always strive to deal with queries as quickly and thoroughly as possible to help keep matters progressing smoothly.
Thank you once again for choosing Step Legal and for your kind review. We wish you all the very best and would be more than happy to assist you again in the future should you require any further legal support.
Warm regards,
Customer Experience Team
Liz Mayer Team
My past experience of solicitors, possibly blinkered, has always been quite frosty, but this was far from the case in dealing with Liz’s team.
All of Liz, Jan and Sami were a breath of fresh air, very friendly, courteous and approachable and above all very professional.
They were very patient and gave me plenty of time to fully explain issues, when at times I was initially failing to digest the implications of more crucial matters.
When time became a factor for the exchange of contracts, Liz played a prominent role in pushing things along between other solicitors in the chain, to achieve that critical completion date.
I would definitely have little hesitation in recommending Step Legal and especially this team for any conveyancing matters.
12 december 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Peter,
Thank you very much for taking the time to share such a generous and considered review of your experience with Step Legal.
We were particularly pleased to read your comments regarding your initial expectations and how they were exceeded through your dealings with Liz’s team. Providing a service that is not only highly professional but also friendly, approachable and supportive is something we place great importance on, so it is extremely rewarding to know this came through so clearly in your experience.
Your recognition of the team’s patience and willingness to take the time to fully explain matters is especially appreciated. Conveyancing can be complex, and we believe it is essential that clients feel comfortable, informed and never rushed when important decisions are being made. We are also grateful for your acknowledgment of Liz’s proactive role in driving matters forward when time became critical; ensuring momentum across a chain can be challenging, and your feedback reflects the dedication and commitment she brings to her work.
Your recommendation means a great deal to us, and we will be sure to share your kind words with Liz, Jan and Samantha, who will be delighted to hear how positively their efforts were received.
Thank you once again for choosing Step Legal. We wish you every happiness moving forward and would be very pleased to assist you again in the future should you require any further legal support.
Warm regards,
Customer Experience Team
OK service, but wouldn't use again or recommend
OK service, I would not recommend or use them again personally.
Good points, quick reply for working 3 days a week.
Bad points, because they couldn't find my medical records, made me feel like a scammer. Even though I had the car park receipts for my attendance. Very poor on out of pocket expenses, down over a thousand pounds.
1 december 2025
Antwoord van Step Legal Solicitors
Dear Veronica,
Thank you for taking the time to share your feedback. We appreciate all reviews, as they help us understand where we excel and where we need to improve.
We are glad to hear that you found our response times prompt, and we strive to maintain this efficiency across all our services.
However, we are deeply concerned to read about the aspects of your experience that fell short of your expectations. Please accept our sincere apologies for any distress caused during the process of obtaining your medical records and for the frustration regarding your out-of-pocket expenses.
At Step Legal, we aim to handle every case with sensitivity, care and thoroughness. The feeling you describe is contrary to our values, and we are sorry that our communication made you feel undervalued. We recognise that proving certain aspects of a claim can be a stressful process, and we aim to always provide clearer guidance and support.
Regarding your out-of-pocket expenses, we take this matter very seriously. Our goal is to ensure clients are fully satisfied.
To address your concerns properly and see how we can improve, we would be grateful if you could contact our Customer Experience Team directly at enquiries@steplegal.co.uk or 01270254064. This will allow us to investigate the specifics of your case and understand what went wrong.
We truly regret that your experience has left you feeling you would not recommend us. We hope you will give us the chance to discuss this further and restore your faith in our firm.
Best wishes,
Customer Experience Team
Fantastic experience handled professionally and promptly
Anna made this whole experience as stressful as it was more manageable and explained through things thoroughly, I would highly recommend step legal as they offer something unique which you don't find with many solicitor firms, a person centred approach to resolving issues you will have.
I know of other people who have had to deal with a long drawn out process with their claim going with other solicitors whilst I feel mine was managed very promptly & professionally...
5 december 2025
Antwoord van Step Legal Solicitors
Dear Naazim,
Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience and that Anna was able to support you professionally and promptly throughout the process.
We are pleased to know that Anna’s clear explanations and client-centred approach helped make what can often be a stressful experience more manageable. Providing tailored support and focusing on each client’s individual needs is central to how we work, so it is encouraging to hear this recognised.
Your comments regarding the efficient handling of your claim, particularly in comparison to experiences with other firms, are greatly appreciated and will be shared with Anna and the wider team.
Thank you once again for your recommendation and trust in Step Legal.
Kind regards,
Customer Experience Team
Outstanding service from Liz Mayer team on property purchase
My partner and I instructed Step Legal Solicitors in Stoke-on-Trent for our recent property purchase. As first-time buyers, we were dealing with a complicated transaction that involved leasehold, shared ownership, and a deed of variation.
Liz Mayer was outstanding throughout the entire process. Her attention to detail is excellent; she identified errors in the lease that had been missed by all other previous parties.
Despite the complexity of the purchase, we reached completion in just 10 weeks, due to Liz’s efficient workflow and her willingness to actively chase other parties to prevent delays. She prepared everything in advance to ensure we were ready as soon as the paperwork allowed.
Liz was entirely transparent and honest, keeping us informed at every stage so we knew exactly how to assist. She was also very reassuring, taking the time to answer our many questions as new buyers.
Her team were just as excellent - they were always friendly and quick to respond. On the occasion that we needed to speak to the team on the phone, we were never left on hold, and would talk to a human within seconds of dialing.
With the complexities of this purchase, and with us being first-time buyers, I had expected nothing but stress. However, the service that we were provided took all of our stress away, and made for a smooth transaction.
I cannot reccomend Step Legal and Liz Mayer enough. Our expectations were excelled at every stage, and we will certainly be using Step Legal in the future.
8 december 2025
Antwoord van Step Legal Solicitors
Dear Alexander,
Thank you for taking the time to provide such a detailed and thoughtful review. We are delighted to hear about your positive experience with Liz Mayer and her team during your property purchase.
We are especially pleased that Liz’s attention to detail, transparency and proactive approach helped navigate the complexities of your transaction, particularly as first-time buyers dealing with leasehold and shared ownership matters. Completing within 10 weeks on such a complex purchase is a testament to her dedication and the team’s commitment to efficiency and clear communication.
Your kind comments regarding the team’s responsiveness and professionalism are also greatly appreciated and will be shared with everyone involved. Providing clear guidance, reassurance and a smooth experience for our clients is always our priority, and it is rewarding to know that we were able to alleviate what could have been a stressful process.
Thank you once again for your recommendation and trust in Step Legal. We look forward to assisting you again in the future.
Kind regards,
Customer Experience Team
liz and her team were fantastic 100%…
liz and her team were fantastic 100% recommended
5 december 2025
Antwoord van Step Legal Solicitors
Dear Tony,
Thank you for taking the time to share your feedback. We are delighted to hear that Liz and her team provided such a positive experience.
Your recommendation is greatly appreciated and will be shared with Liz and the team. At Step Legal, we are committed to delivering a high standard of service, and it is rewarding to know that this has been reflected in your experience.
Thank you once again for your kind words and support.
Kind regards,
Customer Experience Team
Excellent service and result
3 december 2025
Antwoord van Step Legal Solicitors
Dear Michael,
Thank you, for the extremely positive review. We’re thrilled to hear you were pleased with both the service and the result. It was a pleasure working with you, and we truly appreciate you taking the time to share your experience.
If there’s ever anything more we can do for you, we’re always here to help.
Warm Regards,
Customer Experience Team
Brilliant
Brilliant! Best conveyancers to pick if your buy any house.
They are by far the best people to deal with. Extremely professional and really good communication.
19 november 2025
Antwoord van Step Legal Solicitors
Dear Naseem,
Thank you for your fantastic review! We’re thrilled to hear that you found our conveyancing services so professional and our staff so easy to work with.
Your recommendation means a great deal to us. We truly appreciate you choosing our conveyancing team to facilitate your home purchase.
Warm regards,
Customer Service Team
Professional, friendly service
We used STEPLEGAL Solicitors for our wills recently. Excellent service from Shabana Khariri, professional, friendly and very good advice. Many Thanks
14 november 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Thank you so much for taking the time to share your experience. We’re delighted to hear that you received excellent service and helpful advice from Shabana. Providing professional and friendly support is always our priority, and it’s wonderful to know we met your expectations.
Many thanks for choosing Step Legal for your writing your wills – we truly appreciate the trust you place in us.
Warm regards,
Customer Service Team
My experience has been excellent from…
My experience has been excellent from the very beginning when Dominic agreed to take our case on. From the start communication was 10/10 always kept informed either by phone or email of what was happening. When phoning everyone was always polite and very helpful. So grateful for legal steps for believing in us and getting justice for our mum.
13 november 2025
Antwoord van Step Legal Solicitors
Dear Diane,
Thank you for taking the time to share your feedback. We greatly appreciate your kind words and are very pleased to hear that your experience with Dominic and the team was such a positive one.
From the outset, we strive to ensure our clients feel supported, informed and confident throughout their matter, so it’s gratifying to know this was reflected in your experience.
Your comments mean a great deal to us all at Step Legal. We recognise how important your case was, and we are proud to have been able to assist you in achieving justice for your mum.
Thank you once again for placing your trust in Step Legal — it has been a privilege to represent you.
Best wishes,
Customer Experience Team
Step Legal Stoke on Trent
We used Step Legal Stoke on Trent to help us buy our first home and were very pleased with the level of service we received. Lauren and the team were professional and it felt like we had a team of experts in our corner which was great as we didn’t have a clue about the process. The team’s work is thorough and detailed and you can be confident that they have got everything covered. As a bonus, the price for the services is more than reasonable given the level of quality.
7 november 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Robert,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Lauren and the team were able to guide you through your first home purchase and make the process feel straightforward.
Buying your first home can be a big step, so it’s great to know you felt confident and well looked after. We truly appreciate your kind words and recommendation.
Warm regards,
Customer Experience Team
Thank you for everything
I'm sorry this review is late, but better late than never. I can honestly say that Step Legal and Victoria's Team kept me sane throughout the whole process of buying and selling. They were efficient, very helpful, very polite, nothing was too much trouble. They answered all of my emails promptly, they helped me navigate the bridging loan process, a process that was very stressful but didn't need to be. Stress not caused by Step Legal but another company. I would have no hesitation in recommending Step Legal as I would use this company again. They were a recommendation from our Estate Agent - well done Denise White and thank you Step Legal - Team Victoria
6 juni 2025
Antwoord van Step Legal Solicitors
Dear Carol,
Thank you so much for your lovely review — and no need to apologise for it being late, we’re just so pleased you took the time to share your experience! We’re delighted to hear that Victoria and the team were able to support you through what can be a stressful process and help make things a little easier.
Your kind words mean a great deal to us, and it’s wonderful to know you’d choose Step Legal again in the future.
Warm regards,
Customer Experience Team
Steplegal/Lauren Williams Team
To anyone reading this review I would highly recommend Step Legal for house moves. Lauren Williams and her team made the process as easy as possible and provided a very expedient service. They were easily contacted and very responsive. Their team had great knowledge of conveyancing and there were minimal hoops to jump through for the client. Their overall package covered nearly all fees involved on conveyancing. Thankyou again for all your hard work.
23 oktober 2025
Antwoord van Step Legal Solicitors
Dear Greg,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Lauren and the team were able to make your house move smooth and stress-free. We always aim to keep things simple and be as responsive as we can for our clients, so it’s great to know that came across.
Wishing you all the best in your new home, and thank you again for choosing Step Legal!
Warm regards
Customer Experience Team
Simply the best!
I cannot fault Step Legal's services at all, it had not gone unnoticed that all notifications whether they be confirmations or clarifications on issues various were dealt with pretty much immediately. We, both my Wife & I were absolutely super impressed by the young Paralegal 'Jasmine' who was both charming and extremely professional, the clarity she gave on proceedings was so helpful to us, such a competent employee she must be, if I still ran my own business, given the opportunity I would employ her in a heart beat. Additionally, ALL the team I had dealings with deserve the highest of recommendations. Thank you all.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Stephen
We’re truly grateful for your wonderful comments! It’s fantastic to hear how much you and your wife appreciated the responsiveness and clear guidance throughout your experience. Jasmine will be thrilled to know her efforts made such a positive impact—she’s definitely a valued member of our team. Your kind words about everyone here really motivate us to keep delivering our best.
Thank you for taking the time to share your thoughts and for your generous recommendation.
Warm regards,
Customer Experience Team
Couldn't do enough for you nothing was…
Couldn't do enough for you nothing was to much trouble. always available for a chat
26 september 2025
Antwoord van Step Legal Solicitors
Dear Paul,
Thank you for your fantastic feedback! We're really pleased to hear that you felt well supported and that we were easy to reach whenever you needed us. It means a lot to know we could be there for you throughout the process.
Please don’t hesitate to get in touch if there’s anything else we can assist with down the road!
Warm regards,
Customer Experience Team
Supportive and knowledgeable solicitors
We had such a great experience with Step Legal and Vicky's team who were so knowledgeable and helpful throughout the whole process.
Our sale and purchase were not the most straightforward, we had lots of questions and quite a few hiccups along the way as we uncovered some issues with the sale of our property. Jasmine, Jan and Vicky were so helpful and considerate when responding to my questions.
Thank you for making a stressful experience much more manageable!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Natalie
Thank you for sharing your experience with us! We’re so glad to hear that Vicky, Jasmine, Jan and the team were able to guide you through what sounds like a challenging process. Navigating unexpected complications can be tough, but it’s rewarding to know we could provide clarity and support when you needed it most. Your kind words truly brighten our day, and we’re always here if you need anything else in the future.
Wishing you smooth sailing ahead!
Best wishes,
Customer Experience Team
I would like to thank Lauren and her…
I would like to thank Lauren and her team for their hard work professionalism and commitment towards the completion of our sale and purchase I would highly recommend the team at step legal for any legal requirements
Best Regards Mr & Mrs Cottier
22 september 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Mr and Mrs Cottier
Thank you so much for your kind words. It was truly a pleasure for Lauren and the entire team to assist you throughout your sale and purchase journey. We're delighted to hear that you felt supported every step of the way. Your recommendation means a great deal to us, and we’re always here to help with any future legal needs.
Wishing you all the best in this new chapter!
Warm regards,
Customer Experience Team
Lauren and her team
Lauren and her team, Adam and Rachel were brilliant, they were very understanding and kept in touch with me during the progression. Lovely company to deal with, would highly recommend 🤩🤩🤩🤩🤩
29 september 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Janette,
Thank you so much for your wonderful feedback! It’s fantastic to hear that Lauren, Adam and Rachel made a positive impact and supported you throughout the process. We really appreciate your kind words and recommendation—it means a lot to everyone here.
If you ever need anything in the future, please don’t hesitate to reach out. We’d be happy to assist again!
Warm regards,
Customer Experience Team
Excellent communication
Prompt replies to queries by phone. Good contact by phone and email to give updates.
19 september 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Dear Neil,
Thanks so much for your feedback! We’re esteemed to hear that you felt well kept in the loop throughout your experience. Staying connected and making sure you’re always informed is something we really focus on.
If you ever need any further assistance, don’t hesitate to get in touch—we’re here to help!
Best wishes,
Customer Experience Team
Dealt with Lauren & adam
Dealt with Lauren & adam, very good and getting a quick response. We’re not very keen on emails and they would also be on the phone if needed. Thanks
25 september 2025
Review zonder uitnodiging
Antwoord van Step Legal Solicitors
Hi Nick,
Thank you for your kind words! We completely understand that everyone prefers different ways of staying in touch, so we’re glad Lauren and Adam could offer a mix of phone calls and messages to suit your needs. We always aim to be as inclusive and accommodating as possible for all of our clients. It’s great to hear you felt well supported throughout.
If you ever need assistance again, please don’t hesitate to reach out—we’d be happy to help.
Best wishes,
Customer Experience Team
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