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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

It has been also one (1) month since i did my USD 300 withdrawal request and they have either not responded to my emails or emailed with a standard response that they are working on it. The last email... Toon meer

Beoordeeld met 1 van de 5 sterren

Crítica: Levantamento bloqueado há mais de 1 mês O STICPAY está a ser uma grande desilusão. Fiz um levantamento que deveria levar apenas 3 a 5 dias úteis, mas já passou mais de 1 mês e o meu di... Toon meer

Beoordeeld met 5 van de 5 sterren

sticpay user here for many months.. I can say that I am satisfied wiht their service coz receiving money to my sticpay account from my family located in abroad is real time’! The customer agent is... Toon meer

Beoordeeld met 1 van de 5 sterren

Horrible, shady, dodgy company. Tried it once and not going back ever. The amount of extremely negative reviews here speak for themselves. STAY AWAY UNLESS YOU FEEL GENEROUS AND WANT TO MAKE A ONE-WAY... Toon meer

Bedrijfsgegevens

  1. Alternatieve financiële diensten
  2. Niet-bancaire financiële diensten
  3. Betalingsdienst

Geschreven door het bedrijf

Sticpay is a global E-wallet service without the boundaries of locations. You can send/receive money via Sticpay account within one minute.


Contactgegevens

1,6

Zeer slecht

TrustScore 1.5 uit 5

155 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 1 van de 5 sterren

If I could give this company a negative…

If I could give this company a negative -1 rating I would.
The customer service is abhorrent. They refuse to return my funds that i deposited with credit card. I asked them to send back to same card. They said they won't do that and I need to spend the money with a merchant. The other suggestion they made is that I open a crypto account and they send me some useless crypto.
They are scammers. Stay away if you value your money! They will steal it and refuse to return it.

20 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It is now close to two weeks since I…

It is now close to two weeks since I made a withdrawal request and their emails are robotic in response.They are quick to say "we will get back to you as soon as possible",then they ignore you, until you contact them again and they write the same thing.That is my money

7 oktober 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I’m not sure how this company is still…

I’m not sure how this company is still in business. may he have mercy on whoever is in charge here. my encounter and experience with them has been a bad one, haven’t been able to log into my account anymore. I really wish I didn’t join them and just stick with
C ! R M E X limited platform instead, because I never have any issues with them and they always pay promptly

17 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Evitar. No recomendable.

Para ingresar dinero ningún problema, para sacar exigen mínimos, no funcionan todos los canales (como transferencias internacionales) y te licuan saldo con comisiones (con medio de extracción más caros).

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I made a $10 international wire…

I made a $10 international wire transfer to my Sticpay account, and it was successful.
Then I deposited around $500 using my card, and this transaction was also successful.

However, when I made a $5,000 international wire transfer to my Sticpay account on August 14, 2024, that amount was not deposited into my account.

Sticpay support informed me:

"We would like to inform you that the previous bank account has been terminated. Please kindly ask the sender bank to return the funds to your account, or they will be returned to your account automatically after a period of time.

Please kindly note to check the deposit details before transferring funds to our bank account."

The support team only replied to me once, and since then, I have emailed more than 10 times without receiving any response.

I still hope you will reply.

Please respond to me, Sticpay support team.

14 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID UNLESS YOU LIKE TO DONATE TO STICPAY

Horrible, shady, dodgy company. Tried it once and not going back ever. The amount of extremely negative reviews here speak for themselves. STAY AWAY UNLESS YOU FEEL GENEROUS AND WANT TO MAKE A ONE-WAY DONATION TO A SCAM COMPANY WHO LOVES TO TAKE YOUR MONEY BUT WILL STAY DEAFLY QUIET OR COME UP WITH ALL KINDS BULLSH*T EXCUSES TO STALL YOUR WITHDRAWAL TRANSACTIONS AND THEN MAKE YOU GIVE UP ALTOGETHER. WITH PAYPAL, WHY EVEN BOTHER WITH AN UNTESTED, UNTRIALED COMPANY LIKE STICPAY, EVEN THE NAME SUCKS

13 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

UNABLE TO LOGIN MY ACCOUNT FOR OVER 6 MONTHS

My account is still on hold for over 6 months now and still counting......... And I'm still unable to login my account and Sticpay hasn't replied any of my emails asking why my verify and very active account should be put on hold I can't even carry out any of my business transactions again.

6 februari 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Hello,
We are very sorry to hear about your experience.

Please provide us with your account details and any reference numbers from your previous communications.

We will escalate this issue to our support team immediately and ensure you receive a prompt response.

Thank you,
STICPAY Team

Update:
Thanks for providing additional information. After a thorough review, we can confirm that your account was created and verified in February and it was not "very active" as you stated. We also checked your account activity and it was found that did not comply with our policies and regulations. If you have any further questions or require assistance, please contact our support team directly.

Beoordeeld met 1 van de 5 sterren

Clicked credit card to make a deposit…

Clicked credit card to make a deposit and it took me to union pay but that’s only the tip of the iceberg. At the time of this post it’s been 5 days for them to fix this tiny little technical issue. This is utterly unacceptable and embarrassing for such a company. I’m switching from my favourite broker so I don’t have to deal with such Mickey Mouse incompetence. Btw I have never left a good or bad review for any business but this deserves to be noted. Get you ish together sticpay. Unbelievable! Btw give me access to your system for 5 minutes and I will fix it for you clowns.

26 juli 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Hello,
We're sorry for the issue. It's very frustrating and we understand the disappointment.
We looked into this, and it seems like you've been using an old version of the iOS app with a bug specifically related to this.
The new version of the app has been released so if you can update please do so.

Thank you,
STICPAY Team

Beoordeeld met 1 van de 5 sterren

scam

scam. beware of sticpay
1-all they do is taking fees for anything u do I wonder why they dont take fee for logging in to your account.
2- all you do when dealing with this scam is waiting
so your not gonna lose money only But time as well.

one star is too much for this group of scammers

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Withdrawal

Withdrawal

I have been trying so many withdrawals with sticpay, mostly take so long then the mentioned days other than that this gives frustration! This tests my patience. I had high expectations when the local bank wire/international transfer had fees so it must be quick so i thought i'd give it a try. I tried both. End up getting frustration instead. i am done with sticpay. After cancelling the withdrawal, the amount is still 0 and even that takes time to get back to my account. For that i emailed them but no replies. How come people rely on this industry? i hope people would read this. Highly and very not recommended. So much time wasted waiting for this sticpay. nothing but a frustation.

17 juni 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Hello, we're sorry to hear about your frustrating experience with STICPAY.
It is disappointing to encounter delays and unmet expectations, especially when you're relying on a service to be efficient and reliable - something we need to work hard on improving.

Financial services must uphold their promises and provide timely support, especially when handling customers' money.

We value your feedback about your experience. If there's anything specific, we can assist you with, or if you need guidance on how to escalate your concerns further, please let us know.

STICPAY Team

Beoordeeld met 1 van de 5 sterren

I’ve been trying to make a withdrawal…

I’ve been trying to make a withdrawal with multiple options and to no avail it’s like it being done purposely. I reached out and it’s excuses after another. Like do you want to keep customers!! I read these reviews and still went ahead and used their services . I got 2 withdrawals done no problem. Now it’s like they don’t want to do anything.

12 juni 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

We're sorry to hear about the issues with withdrawal attempts.

We're also sorry that when you contacted us for help, you were met with excuses instead of solutions, which is disappointing when you're relying on a service.
We are flagging this to the relevant departments. Also, find a solution and get this sorted out for you and other Clients.

If there is anything else we can do, please contact us and provide more details about your withdrawal attempts so the team can assist and support you.

Best,
STICPAY team

Beoordeeld met 3 van de 5 sterren

Y'all cool with these crazy terms?

Y'all cool with these crazy terms?

Geolocation within 500 meters of your address - WTH is that about? what if I'm outta town in another state, or overseas? This KYC nonsense is a first for me. Never had issues like this with echelonis elitus. With them, it's smooth sailin' and sendin' money is a breeze.

13 juni 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Thank you for your feedback.

We understand your concerns about our KYC procedures, including geolocation requirements. These measures are in place to ensure the highest level of security for our users. If you are experiencing issues while travelling, please contact our support team directly for assistance. We appreciate your patience and are committed to improving our services.

Although, it seems like 'Echelonis Elitus' works just fine for you.

Best Regards,
STICPAY Team

Beoordeeld met 1 van de 5 sterren

Please if you don’t want stress stay away from sticpay

Please if you don’t want stress,PLEASE use another company. They won’t tell you if their services are available in your country. You will have a torrid time trying to withdraw.

10 juni 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Hello,
Thank you for leaving this review, even if it's a 1-star.

We do provide information about service availability in different countries. You can check the 'Countries Not Allowed' section here https://sticpay.com/policy/terms_conditions and view available payment methods by country here - https://sticpay.com/payments/detail .

If you have any issues or need further assistance, please contact our support team.

We appreciate your understanding and are committed to improving our services.

Beoordeeld met 1 van de 5 sterren

AVOID AT ALL COSTS

If I could give them a lower rating, I would. This is the worst payment platform I've ever used. Deposits go through almost immediately, but when you try to make a simple wire transfer or withdrawal, it takes forever—sometimes weeks, even months. Often, your withdrawal doesn't go through at all. Avoid this platform at all costs and refrain from doing business with them. This is delay fraud/scam. They are a fraud.

9 maart 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Thank you for sharing your experience.

We're sorry to hear about the issues you've encountered with withdrawals. Our team is committed to resolving these delays and improving our services.

Please contact our support team directly so we can assist you further. We appreciate your patience and feedback.

Best Regards,
STICPAY Team

Beoordeeld met 1 van de 5 sterren

Deposit is great, Withdrawal is terrible

If you have option to Neteller / Skrill, please stay with them and don't ever think to try SticPay. they advertised local bank wire withdrawal is up to 2 business days!! the reality is more than that. I'm still waiting my withdrawal and so frustated. email so many time and none get back to me. these are my recent WD ID 711349 & 711305. I'm in the edge of stop business with them.

3 juni 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Hello,
Thank you for your feedback.

We apologize for the delay in your withdrawal and any frustration this has caused.

For security reasons, we cannot discuss specific transaction details publicly. For assistance, please contact our support team directly with your withdrawal IDs.

We appreciate your patience and are working to resolve this issue quickly.

STICPAY Team

Beoordeeld met 1 van de 5 sterren

Hello sir

Hello sir, They Said 10 bucks bonus will be added after sign in and so on . But I didn't received any amount of money the campaign is over . No bonus added .

1 juni 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Dear Mahamud,

Thank you for sharing your feedback. We apologize for any confusion or inconvenience caused by the recent promotional campaign.

For us to look into this, could you please share with us the link to the promotion?

Best regards,

STICPAY Team

Beoordeeld met 1 van de 5 sterren

The support service is useless

The support service is useless, I made a deposit more than 2 weeks ago and haven’t had a response after sending them numerous emails.

Next step call the bank. Never using Sticpay again.

2 mei 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Hello,

We sincerely apologise for the inconvenience and for the lack of response regarding your deposit issue. This is not the standard of service we aim to provide.

To help resolve this matter, could you please verify if all fields were correctly filled out in your deposit request, including the memo section? Our system requires all necessary details, such as the memo, to process deposits efficiently. Missing information can cause delays and complications, as well as not processing the request at all.

Best regards,
STICPAY Team

Beoordeeld met 1 van de 5 sterren

Don’t use this scam company

Don’t use this scam company , to deposit it’s very fast , but you can’t never withdraw your money anymore , when you try , it takes weeks in pending status , and if it’s for some reason is cancelled , they discount the fee anyway !

If you try to talk to the support they don’t reply ! DONT USE STICPAY NEVER !!!!!!!

9 mei 2024
Review zonder uitnodiging
Logo STICPAY

Antwoord van STICPAY

Hello,
We are sorry to hear about your recent experience with STICPAY. We understand how frustrating it can be when things don't go as expected, especially when they involve your finances.

Firstly, we assure you that we are not a scam company. We strive to provide secure and efficient services for all our users. We take your concerns seriously and would like to address them promptly:
1. Withdrawal Delays: We apologise for the delays you’ve experienced. Typically, withdrawals should not take weeks. We are currently investigating this issue to ensure it does not happen again.
2. Customer Support: It is concerning to hear that our support team did not respond to your inquiries. We aim to respond to all queries within 24-48 hours.

Your feedback is invaluable to us as it helps us improve our services. We would greatly appreciate the opportunity to resolve these issues for you and restore your trust in STICPAY.

Thank you for bringing this to our attention, and we look forward to resolving your concerns.

Best regards,
STICPAY Team

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