Easy Living Mobility  Reviews 

Good company received on time very happy with it

I have just had a rise and recline chair from Easy Living Mobility delivered and the delivery team of Lawrence and Vaughan could not have been more pleasant and helpfull, they were a joy to welcome them into my home

We hired a go go mobility scooter for our holiday and it was easy to use and affordable. Lee in the Northfield Birmingham branch was super helpful and polite. Would definitely use again and recommend. Thanks 🤩

Excellent customer service and communication from Janet. Gave us lots of time and helpful advice. She stayed past closing time to help us

Having reluctantly entered the Lichfield branch to explore power assisted wheel chairs I was met by John Elston who allayed my thoughts, and I was able to come to terms of my disability. Having never experienced a powered wheelchair, John had me trying one in store, and then allowed me to try it out in the city. I was quickly convinced, and found out what a revelation it was to be able to move around painlessly. Back to the branch and purchased a Vala Ultima Power Chair. I was also able to purchase insurance’s.
Well done John, excellent and knowledgeable advice given in a very friendly manner.

Made one phone call to Jess at after sales to get a bigger size battery for my mobility scooter, and she arranged everything including a collection of the battery i want exchange, and considering it’s Monday morning she was very cheerful and happy to help, a big thanks Jess 😄

A quick service

Excllent customer service very professioal menber of staff went out his way to deliver ths product so many thanks to lee from easy living mobilty

Purchased a cozy cloud rise and recliner chair from them. The gentleman in the show room was very knowledgeable and helpful and showed a us a few different chairs before we decided on this one. This was delivered on the day we asked for and on time also. The two men who came to deliver put it into the room we wanted, fixed it up and showed us how it worked. They were polite and very helpful and took all the rubbish away. Excellent company to purchase from.

Ross was very helpful in supplying a quote for the Airline luggage claims department for my wife’s mobility aid

Excellent service..

I took my 92 year old mom to the shop in wellington telford. Ross and Janet went above and beyond to make sure the scooter was suitable for my mom. We tested several options before we found the one we needed. Well done for your patience and understanding. Thank you for an amazing hassle free purchase.
A lovely gentleman delivered the scooter to my mom today.
Lawrence was happy to answer any questions and took time to explain how to use, charge and dismantle the scooter. He adjusted the seat to fit, nothing was too much trouble. Would highly recommend Easy living mobility

I had a great experience with Alice, helping me through the process of purchasing the a folding electric scooter, Thank you very much, nick Myles

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power chair15
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folding scooter5
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Karen Hunt
Local Guide·16 reviews·14 photos
Pending
We visited Easy living in Telford on Monday to look at Mobilty Scooters. After only being there 5 minutes Ross asked if Dad had any other walking aids apart from his sticks, which he didnt. Whilst Dad tried a few scooters you could see …More
Photo 1 in review by Karen Hunt

Lloret Elson
5 reviews
3 weeks ago
New
We found Ross to be very helpful indeed...above & beyond.
He explained everything as regards the power wheelchair we were purchasing.
On the day we arrived he was extremely busy...but his professionalism stood out …More

Easy Living mobility & Stairlifts - Telford Store (owner)
3 weeks ago
Thank you for your wonderful review Lloret

We’re delighted to hear Ross went above and beyond to help you with your power wheelchair purchase. It’s great to know his professionalism and support stood out, even during a busy day. We’ll be sure to pass on your kind words to Ross. Thank you for your recommendation

Team Easy Living Mobility

Ruth Russell
5 reviews
3 months ago
First rate service from Ross (Store Manager). No hard sell. Gave me plenty of time and was happy for me to go home and think it over. When I returned to make the purchase he was once again friendly, helpful, knowledgeable and professional. No hesitation in recommending this store.
🙏1

Easy Living mobility & Stairlifts - Telford Store (owner)
2 months ago
Thank you so much for your wonderful review Ruth.

We’re delighted to hear Ross provided such first-rate service and gave you the time and space to make the right decision without any pressure. It’s great to know you felt supported throughout both visits.

We truly appreciate your recommendation.

Team Easy Living Mobility

Serena Glover
1 review
2 months ago
Ross was a great help to me. We'd come in-store to look at folding scooters. After talking with us with regards to use etc we came away with a power chair for me. I was able to test it first inside and out. I'm very happy with it. Thankyou Ross 👍

Easy Living mobility & Stairlifts - Telford Store (owner)
2 months ago
Thank you for your lovely review Serena.

We’re so pleased to hear Ross was able to help you find the right option and that you’re happy with your power chair. It’s great to know you were able to test it in store and outside before making your decision.

We’ll be sure to pass on your kind words to Ross.

Team Easy Living Mobility
Karen Hunt
Local Guide·16 reviews·14 photos
just now
New
We visited Easy living in Telford on Monday to look at Mobilty Scooters. After only being there 5 minutes Ross asked if Dad had any other walking aids apart from his sticks, which he didnt. Whilst Dad tried a few scooters you could see that he wasnt sure he wanted to make that step. Ross asked him to try his light weight Rolator walking Aid, just to see if that helped his walking. He was off! We stood there open mouthed as to how well he was able to move around the shop, even had to tell him to slow down. He loved it, he said he felt so much safer and was pleased that he could walk with a lot less pain. "SOLD ! He said, that will do me for now before I feel ready to have a scooter"
We can't thank Ross enough for the helping our dad and I'm sure we will be back when Dads ready
The Carbon fibre Rollator walking aid is only 4.8kg, very easy to fold and pop into your boot and nothing like the metal ones you usually see in nursing homes and hospitals.

The member of staff we spoke to was incredibly helpful and informative.

I hate writing bad reviews, but this echoes what some others have said, so I'm adding my version.
Sales: 10/10
Aftersales/Support: 0/10
The sales guy Christian, was wonderful. Helpful, knowledgeable and gave good advice leading up to the purchase of a wheelchair for my wife who has MS.
The chair was delivered promptly on a sort of trial or return basis, but paid for in full.
Assembly was straightforward although there was no manual supplied or any instructions.
Unfortunately though, one of the tyres was flat.
I immediately emailed Easy Living to point this out, but never received any reply.
I gave the company the benefit of the doubt though, inflated the tyre and we took the chair for a test ride. All was fine, but the next day the tyre was flat again.
So either faulty tyre had been fitted or it had been damaged on assembly.
I found a number for Easy Living Mobility and called the after sales team. As there was no reply, I requested a callback. They called back.
The situation was explained and the suggestion was made to try Halfords for a puncture repair.
I found this unacceptable as it was not a puncture we had caused, but rather it was faulty on arrival. I also did not know where my nearest Halfords was, living in the back of beyond in North Wales. The lady on the phone asked where I lived and she said they have a guy nearby who would call me. They didn't.
I rang back the next day and was promised a call before 5pm that evening. There was no call.
I have now been to Halfords and purchased a replacement inner tube and have repaired the puncture. That's a week ago and I've still had no contact from Easy Living.
I feel fortunate that this was an easy fix I did myself. I hate to think how I would have got on if the chair had not been suitable and I wanted to return it. I'm also glad I hadn't bought anything electronic or motorised and needed a fix.
These goods are supplied to disabled and elderly people. Customer service should reflect that and be particularly helpful.
Quite honestly I have been appalled and deeply disappointed in this company and will not be using them again. I would be wary of buying anything, particularly anything mechanical from these people.

30/07/2026 Update:
I have been contacted by Easy Living Mobility and had a nice conversation with Alice and also have received either a partial refund on the wheelchair or a reimbursement of expenses. It was too high a sum for the latter, so is really a goodwill gesture which is appreciated.
So does this change my opinion?
Well I shall add another category to my marking system:
Sales: 10/10
After Sales Support: 0/10
Complaint Handling/Damage Limitation: 10/10
I still maintain that service to disabled and elderly persons should be exemplary from the outset. I was lucky in being able to deal with a repair myself as an able carer. Someone immobile, relying on the supplied equipment to live and get around would be stuck. It still took a bad trustpilot review to see the matter resolved.

I lost a clip on my wheelchair so contacted customer care team ,
They were so helpful and found the replacement part ,which is now on its way to me . An experience of customer care you don't see much of lately ,very happy with their service .

It was time for me to get in upgrade of mobility scooter from a 4mph to a road worthy 8mph scooter, with my wife’s recommendation we went into the Newcastle-Under-Lyne branch where we was greeted by Gina. I saw the scooter I wanted and wanted to buy it there and then, there was no hassle or bartering on trade in values for my old scooter, the offer presented was what I already had in my mind so she met all my expectations. I was pleased with the service provided for the new scooter. I will definitely be shopping here again thanks to Gina

Excellent seamless service from start to finish. Jessie was a very knowledgeable member of staff. She was extremely helpful and able to guide us through purchase of an airline friendly wheelchair. Also a very fast delivery. Would highly recommend this firm.

Staff very friendly and helpful, was very knowledgeable about the products and took extra time to explain ste by step from start to finish