Insta360 Reviews 

Fick först ett gott bemötande av kundtjänst. Förklara problemet med min X2 360 kamera som bara sluta fungera när jag tömde den på filer. Den är inte använd på månader, har väntat på att våren ska komma då det är dags att börja filma.
Skickar in bilder och videos på problemet. Gjorde även en firware update som inte hjälpte.
Blir ombedd att skicka in den till servicecenter.... MEN man har gjort denna procedur så komplicerad att ingen fattar hur det ska gå till. Hade fått ett RMA nummer, som man inte har någon nytta av. Man skulle välja UPS-prepaid och den möjligheten har man gömt så väl att ingen normal människa hittar den.
Tror bestämt att jag kan slänga den i soporna och lära mig av misstaget...... Det blir helt klart ingen X4!
Köp INTE Insta360, ni kommer bara ångra er

Cinesi che non emettono fattura nonostante sia stato confermato da un loro operatore, non consigliato, comprate altrove. Assistenza inesistente

Absolutely shocking customer experience they will only provide a refund if u ship the product return to china at your own cost. I’ll never buy another product again.

Bought the motorcycle kit with Xmas offer plus lenses,battery and SD card. Yesterday the package arrived undamaged and closed. When opening it I only found the fixation for the bike, the SD and lenses. No camera nor battery. More than 500€ for the bin. As it is a Xmas gift went to the local shop and bought the same Insta360 X3 locally. Never buy at their online shop if you don't want to loose your money, be very careful out there

Die Lieferung war schnell da und alles ist komplett und heile.
Doch ich durfte einen Akku nicht mit anderen Geräten zusammen kaufen und verschicken lassen, da der Akku ja gefahren mit sich bringt.
Dann mache ich also aus meiner Bestellung zwei Bestellungen.
Was ist, alles kommt in einem Paket und ich musste ganze 15€ für Versand extra bezahlen!
Das ist reine abzocke was die da betreiben!

Ren svindel.
Købte batterier til mit Insta360 One,
Modtog aldrig varen, Insta360 bedte mig om at bedømme handlen, jeg skrev til dem at jeg aldrig havde modtaget varen, Insta360 reagerede har ikke reageret.

Der Support war Ausgezeichnet, aber es muss beachted werden, das dieses Unternehmen in China Liegt, und diese Andere arbetiszeiten haben!

Allerdings entspricht die Kamera Quialität nicht dem Beispielen, und deshalb habe ich meine Kamera zurückgesendet. Allerdings ist die Kamera save für Leute gut, welche einfach Lustige Aufnahmen machen wolln.

Insta360 Helped immediately when my original order did not arrive. Couldn't be happier and relieved when it finally did. Thank you & great product.

Worst customer service ever. I ordered new insta 360 x3, right after i made my payment i realized that i ordered the wrong bundle. i kindly reach out to their customer support , and asked to make that little change on my recent order before they dispatch.. They said they will back to me right away, they did not. I have been trying to reach out the company via email -and also i called their call center last 3 days so many times. But there is no single person who can help me out for my order. Customer representative told me that she is the only one in the office, and told me that it would take at least 1 more day to reach her colleague who might help me out. I asked her to talk to her manager, she said thats not possible.. Again beware from that company if customer service is important to you.