Avoid! Shockingly poor customer service. Their system processed my order at 15:08 for next day delivery, but the didn't ship it "because it was after 3pm". Now the build is delayed by 3 days over the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
called to enquire about materials needed after being let down by another company and required it very quickly. was assured it would be there in 3 days which was cutting it fine but was extremely plea... Toon meer
Bedrijf heeft geantwoord
very quick delivery,and did the job i purchased them for,holding up rocks on my slope rockery,
Bedrijf heeft geantwoord
James and team at Basingstoke branch are super helpful, collected many times, always there to help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- ook in
- Betonproductleverancier
- Bouwgereedschap leverancier
- Bouwmaterialenwinkel
- Gereedschapwinkel
- Staalgroothandel
Over Straight2Site
Geschreven door het bedrijf
Welcome to Straight 2 Site!
Your reliable online shop when you need construction materials ...FAST! ____________________________________At Straight 2 Site, we are dedicated to providing our customers with the best products and service that the building & construction industry has to offer.
Established in 2017, we specialise in all types of building & construction products across an extensive category range.
Straight 2 Site keeps large stock holdings of popular brands such as Intersig wire chair, Kota screed rails, K-Form, TJEP, MAX wire, Timloc, ProSolve, BPC fixings and Ecoratio to ensure we can deliver products you know and trust when you need them!
Our website gives everyone from budding DIY'ers, self-builders, to trade customers and larger contractors the opportunity to purchase their construction products online at any time of the day, and not just at builders merchant's times.
We strive to ensure our customers receive the best possible service and our highly experienced and dedicated team are always happy to answer any questions you may have.
We work closely with well established and reliable logistical networks, enabling us to deliver nationwide.
We offer a *Next Working Day delivery service for all orders processed by 15.15 to UK mainland. (Isle of Wight & Grampians: 1-2 day service / Scottish Highlands & Isle of Lewis: 3-4 day service).
Contactgegevens
Unit 3, Stewart Road, Kingsland Business Park, RG24 8NF, Basingstoke, United Kingdom, Verenigd Koninkrijk
- 01256 675011
- sales@straight2site.co.uk
- straight2site.co.uk
4,5
Uitstekend
365 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The delivery was so quick and the price…
The delivery was so quick and the price was good too.
7 juli 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwoord van Straight2Site
Thank you for taking the time to leave a review.
You contacted us via our website's online chat on Thursday afternoon regarding a delivery issue. We responded shortly after asking for your order number, but unfortunately didn’t receive a reply. We also haven’t had any calls or emails from you since?
If you do still need any assistance, please don’t hesitate to contact us on 01256 675 011 or at sales@straight2site.co.uk — we’d be more than happy to help.
Great service
Great service. Really helpful in dealing with a minor order query and fast delivery.
Thank you.
22 juni 2026
Antwoord van Straight2Site
Thank you for your kind review, we look forward to working with you again in the future.
Excessive Carriage
Whilst the service level was good, the carriage charge of £19.99 + vat was excessive. I know this as I forwarded the goods purchased onto my customer for £7.40 inc vat via Royal Mail on a next day delivery !
12 juni 2026
Antwoord van Straight2Site
Thank you for taking the time to review us.
I’d like to address the points regarding delivery costs.
We charge our customers based on the actual fees we incur from our contracted third-party carrier.
As a construction company, many of our products require palletisation, and most cannot be packaged, which makes them classified as bulky or awkward freight. Unfortunately, this limits our options for carriers, leading to higher shipping costs that we must pass on to our customers. We do not profit from these charges.
Handling hundreds of orders daily, we rely on a dependable contracted carrier to pick up and deliver our products as per the requested service.
We look forward to working with you again! :D
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Don't waste your time
Don't waste your time. Customer service is awful. There are plenty of other places where you can spend your money hassle free.
18 juni 2026
Review zonder uitnodiging
Antwoord van Straight2Site
Hi There, we can see you already made a review under a different accout and have replied Directly . Please see below. Thank you S2S
Hi Sebastian,
Whilst we’re very sorry to hear you’ve encountered delays with your project due to placing an order after our cut off time, I fail to see how this represents poor customer service on our behalf?
You also made no attempt to reach out to us directly on the day of ordering to express any urgency on the order having knowingly placed it all be it 8mins after 15.00.
The cut off of 15.00 for next working day delivery is clearly stated on our home page, our T&C’s and also at checkout when you’re selecting your delivery option.
We are an exceptionally busy company and our cut off time is in place to ensure we can pick, load and dispatch all customer orders placed up until 15.00 in order to meet the strict requirements of the courier with the operational resources we have.
I also don’t feel leaving multiple 1-star reviews from different accounts is either fair, nor proportionate given S2S hasn’t actually done anything wrong in this situation?
Please find a link to our shipping and returns policy below for your review so you can avoid any further disappointment should you choose to place any future orders with S2S. https://www.straight2site.co.uk/shipping-returns
Straight 2 Site
Avoid! Shockingly poor customer service.
Avoid! Shockingly poor customer service. Their system processed my order at 15:08 for next day delivery, but the didn't ship it "because it was after 3pm". Now the build is delayed by 3 days over the weekend, because of 8 minutes!! There is no way all their parcels leave the building exactly 3pm. If I treated my customers this way, I could shout down tomorrow!
19 juni 2026
Review zonder uitnodiging
Antwoord van Straight2Site
Hi Sebastian,
Whilst we’re very sorry to hear you’ve encountered delays with your project due to placing an order after our cut off time, I fail to see how this represents poor customer service on our behalf?
You also made no attempt to reach out to us directly on the day of ordering to express any urgency on the order having knowingly placed it all be it 8mins after 15.00.
The cut off of 15.00 for next working day delivery is clearly stated on our home page, our T&C’s and also at checkout when you’re selecting your delivery option.
We are an exceptionally busy company and our cut off time is in place to ensure we can pick, load and dispatch all customer orders placed up until 15.00 in order to meet the strict requirements of the courier with the operational resources we have.
I also don’t feel leaving multiple 1-star reviews from different accounts is either fair, nor proportionate given S2S hasn’t actually done anything wrong in this situation?
Please find a link to our shipping and returns policy below for your review so you can avoid any further disappointment should you choose to place any future orders with S2S. https://www.straight2site.co.uk/shipping-returns
Straight 2 Site
Quick easy process
12 juni 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Imran was punctual and very polite
Imran was punctual and very polite. He even asked me if he could put the heavy package anywhere for me.
I appreciated that.
Thank you Imran.
5 juni 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
The product I ordered arrived very…
The product I ordered arrived very quickly it is just a pity that it was delivered to the wrong address.
29 mei 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
Straight 2 site
Great communication
Great communication with customer service, order delivered extra quick. So pleased with my order
28 mei 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Brilliant
Very impressed with the ordering process & the delivery service would recommend this service to others
22 mei 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Easy to use web site and delivered when…
Easy to use web site and delivered when they said it would be there
19 mei 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Really poor delivery and no response to…
Really poor delivery and no response to inquiry about when product might be delivered
21 mei 2026
Antwoord van Straight2Site
Good Afternoon Geoff, We do sincerely apologise about the delay of this delivery.
We do provide all the tracking to allow our customers to track these personally.
Im happy to know my colleague has been looking into this for you and can confirm this has now been delivered.
Very sorry on the inconvenience this may of caused you..
Straight 2 Site
👍👍👍👍👍👍👍👍👍👍
20 mei 2026
Antwoord van Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwoord van Straight2Site
Thank you Sean for taking the time to review us
We hope to work with you again. :D
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