Sundays Insurance UK Reviews 

I can’t fault Sundays Insurance. I had an expensive electric mountain bike stolen within the first few months of the policy. They purchased a new bike for me from a retailer of my choice and everything was sorted very quickly considering the value of the claim. You do have to provide a lot of information and documents for a theft claim but this is understandable imo. They are a business at the end of the day and need to ensure you meet the specific requirements. If your bike is stolen and you didn’t follow the conditions then you risk your claim being denied, so reading and understanding the policy is key.

From start to finish the experience could not have been better dealt with. Laure was fantastic at explaining all the steps and making sure that I had provided the correct information. It is never pleasant being in the situation of having a bike stolen but Laure was very sympathetic and helpful.

Quick, simple, no onerous forms to put you off, do what they reasonably ask and it is a fast process. Thanks William!

They just bull shit, they find 100 reson to not giving the claim.

Cycle insurance just secured at less than half the price of my old policy. The online quote and payment process was quick and easy and the team responded to my question about a start date 3 weeks hence.

I was given 30 days free insurance from my bike retailer and jumped at the opportunity. I knew when that time was up that I would be renewing for a full year.
Sundays communication has been on point from the start and I have no complaints.
I always thought I would be using them for my insurance as I had read about their fantastic service through a road bike influencer who is a trusted figure here in the UK.
Hopefully I will never need to use the insurance but it is a piece of mind just in case.

Unfortunately my bike was stolen in London. I had to make a claim and the whole process was really smooth and simple to complete. I received a call the following day from making the claim, from Tristan Kumm, who handled my claim throughout. Tristan was super responsive by email, and got back to me within the timeframe mentioned to tell me the claim was approved and processed. Overall I'm thoroughly impressed by how efficient it was: about a week and a half from claim to bike replacement. It was great to have one point of contact and Tristan was very helpful, respectful and timely in his correspondence. I would definitely recommend Sundays Insurance to anyone with a high value bike that needs protection.

Great customer service and quick decision making on my claim, helping me to get back on a bike as quick as possible! Tristan Kumm was so helpful dealing with my claim, thanks so much.

Incredible service! My bike insurance claim was processed seamlessly, and I had a brand-new replacement in just 7 days. Huge thanks to Tristan, Deon, and Gareth for making it so smooth. Truly grateful — and I’d confidently recommend them to every cyclist!

Super clear website. Gets to the prices options quickly and is very competitively priced. Not the cheapest, but definitely bests value.

The response to my claim was swift and everyone I spoke to was kind and helpful. The person dealing with my claim went the extra mile. Great service.

I purchased insurance for my scooter from sundays Insurance back in January 2025. Since then, I have been paying for the policy every month. However, in August, when my scooter got broken, I made a claim to get it repaired or replaced.

To my surprise, they told me they couldn’t insure my scooter because I hadn’t sent them a photo of it before the insurance started. But on the day I purchased the insurance, they sent me a PDF with all the insurance details and never asked for any documents afterward.

Now, after months of payment, they’re saying I was supposed to send the photo first — which they never requested at the time. When I asked them to send me the document request, they refused and insisted I was the one responsible.

Eventually, they said they would speak to their manager, then emailed me saying they won’t cover my claim and will cancel and refund my policy.

So basically, I paid since January for nothing. This is completely unacceptable. Sundays Insurance is unreliable and dishonest. Don’t waste your money or time with them — they are scammers and don’t care about their customers. I strongly recommend buying insurance elsewhere.

I found myself in the unfortunate situation of having my stolen in broad day light. I was quite anxious because I had only just recently purchased the bike but from the get go, the team at Sundays made the process super easy.

Laure in particular was incredible, provided me with a clear understanding of the timeline and next steps. Kept me in the loop at every stage and within a week the claim was positively resolved!

Thanks so much Laure for how quick they processed my claim & how communicative they were throughout the process of getting my stolen bike replaced. Instantly renewed my insurance with you guys! Unbelievable customer service

I have been asked to fill a review for Sunday's insurance. The original policy was very competitive and comprehensive at around £48.00 per annum, however upon renewal (no claims made) it had almost doubled. I searched around and was able to renew with Churchill Cycling Insurance for £42.00 . This policy had everything that Sunday's Insurance had so I cancelled my policy with Sunday's. They asked why and offered to match my renewal, I declined. The reason being is in my opinion if they could match the policy price from Churchill they should have done straight away not after they had been rumbled, it smack's of disingenuous behaviour.

Tristan and the Sundays team were 10/10. Some dweeb shredded my bike when it was locked up, pinching anything that wasn't locked up and smashing/slashing everything that was.

Tristan was properly nice, made me feel like my claim was being treated seriously and kept up the communication all the time, explaining what I needed to do. The process was super easy and my claim was honoured (with a quick payment too)

Thanks guys, will be sticking with Sundays for a long time

Was surprised at the cheap price point for the monthly cover of my ebike when shopping for cover.When it was unfortunately stolen I was slightly worried that there would be something that would hinder my claim given the extremely cheap premium.How wrong I was as I began the claims process with Tristan.He never left any question unanswered and was always responsive within the same business day.I am back up and running on my new replacement bike and was also given a loan ebike whilst my new bike was being processed and shipped.Thank you for your assistance with this claim.I know I am in good hands and have initiated a new policy on my new bike with the Sundays team.Quality service all round 👏

Beyond good customer service

I called up trying to get my renewal quotation reduced using some discount codes. Neither of them worked unfortunately, but Sandy made my day and reduced my premium anyway! Stunning service!

So far so good ,affordable quote , good advice how to lock your bike .Cheers