I have tried many many brands and have found Sunna musks amazing especially my favourites Afghan oud, soft paradise, black rose, golden dust, Arabian nights and cambodia oud very nice musks and ouds n... Toon meer
Locatie
Wijzig locatie1st, Prince Charles Drive, NW4 3FP London, GB
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Lees wat reviewers zeggen
I am new to discovering this amazing brand of perfumes. I am so delighted with the quality. These scents contain the best of ingredients that have been carefully blended to create something quite spe... Toon meer
Bedrijf heeft geantwoord
Good service from the Brent Cross staff, however the price has leapt from £50 to £80 in as little as a year It’s a great smelling product but relatively unknown so to be up there with likes of Boss, A... Toon meer
Bedrijf heeft geantwoord
Thanks, for a great shopping experience and original scents. Very knowledgeable. I love my Golden Dust. I went away and bought another while the Ramadan sale was on, Night Illusion. Thanks again!
Bedrijfsgegevens
Geschreven door het bedrijf
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contactgegevens
1st, Prince Charles Drive, NW4 3FP, London, Verenigd Koninkrijk
4,5
Uitstekend
115 reviews
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Sunnamusk is a scam!
I bought a very expensive perfume for my mum. The test smellers they gave was much better quality than the so called bottles they sell. The tester spray lasted 2 days on my clothes!! But the bottle I bought didn’t even last 2 hours when sprayed!! Absolute scam!
DO NOT SHOP AT SUNNAMUSK!!!!!
13 maart 2024
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Dear Customer,
We're truly sorry to hear about your disappointment with your recent purchase. Our goal is always to provide products of the highest quality and customer satisfaction.
Regarding the difference in longevity between the tester and the purchased bottle, it's essential to consider that fragrances can interact differently based on individual skin chemistry and application methods. Additionally, the top notes of a perfume tend to evaporate more quickly, while the base notes, which provide a longer-lasting scent, may become more pronounced over time.
We sincerely apologise for any confusion or frustration this may have caused. We value your feedback and take it seriously as we continuously strive to improve our products and services.
If there's anything we can do to make this right or assist you further, please don't hesitate to reach out to us. We're here to help and ensure your experience with SunnaMusk meets your expectations.
Warm regards,
Customer Service
The best perfume brand🔝🔝🔝
8 maart 2024
Helpful staff willing to go the extra…
Helpful staff willing to go the extra mile to find best suited products helps a lot.
29 februari 2024
Stan was amazing ..so much patience and…
Stan was amazing ..so much patience and i walked away delighted with my new scent .
25 februari 2024
Excellent service and attention
The attendant was super attentive and was able to multi task a multitude of customers while giving each, an individual experience.
20 februari 2024
Very good customer service
The staff was very polite and let me test smell many samples until I found the right choice.
24 februari 2024
Stan had excellent customer service and…
Stan had excellent customer service and went the extra mile for me!
17 februari 2024
Review zonder uitnodiging
♥️♥️♥️♥️♥️good smell nice product
9 januari 2024
The manager and staff were awesome and…
The manager and staff were awesome and very helpful at Brent cross
6 januari 2024
Very bad customer service and an insult…
Very bad customer service and an insult to all those supporting Muslim businesses, smelt a sample and liked it, bought the scent that smelt NOTHING like the sample, asked for a refund and was passed pillar to post and in the ending just ignored!? If this is your service then expect your company to finish soon and await the day of judgement
12 september 2023
Review zonder uitnodiging
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Hi Dadi, thank you for providing this feedback! This is not the type of experience we want you to have. Could you please email our support team so we can investigate this issue further?
Our email is online@sunnamusk.com It would be very helpful if you could add which product you purchased, when, where and the proof of delivery. We really want to make this right! We look forward to receiving your email! Thank you
You ask what made my experience
You ask what made my experience, I'm certainly not in the league of wearing such beautiful scents as sunnamusk maybe one day, but for now my home feels and smells so elegant with a golden dust candle proudly sitting on my window seal.
25 augustus 2023
note zero I bought it and until today I…
note zero I bought it and until today I didn't receive my it please return my money to my account
14 augustus 2023
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Dear Gilberto,
I apologise for the inconvenience you've faced regarding your recent purchase with us. I understand your frustration, and we are committed to resolving this issue promptly.
To assist you further, we will need some additional details. Please provide us with the following information:
Your order number and any relevant order details.
Once we have this information, we will investigate the situation and work towards processing a refund to your account as soon as possible.
Your satisfaction is essential to us, and we appreciate your patience as we work to make this right for you.
Please send the request to online@sunnamusk.com
Kind Regards
Customer Service
Sunnamusk London
i have both a few oil and find that…
i have both a few oil and find that there dont last which i find disappointed as i have soent less money and there last all day.
11 augustus 2023
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Dear Kerry,
Thank you for taking the time to share your thoughts on our perfume. We appreciate your feedback, as it helps us understand our customers' experiences and preferences better.
We're sorry to hear that you found the longevity of our perfume to be shorter than expected, especially when compared to other products you've used. We understand how important it is for a fragrance to last throughout the day.
Perfume longevity can be influenced by various factors, including the individual's skin type, environmental conditions, and personal scent preferences. However, we're continuously striving to improve our products to provide a longer-lasting and enjoyable fragrance experience for all our customers.
If you have any specific suggestions or if there's anything else you'd like to share about your experience, please feel free to let us know. Your feedback is invaluable to us, and we're committed to making improvements based on customer insights.
We hope that you'll consider giving our products another try in the future, and we appreciate your support of our brand. If you have any questions or need assistance with anything else, please don't hesitate to reach out to us.
Kind Regards
Customer Service
Sunnamusk London
i bumped in this perfume brand in brent…
i bumped in this perfume brand in brent cross shopping centre, the girl gave me 2 testers of 2 perfumes and i was intrigued, i went on they site and i bought a discovery set of 6 perfumes oils, and i fell in love, then i ordered big bottles of perfume oul and i love them
19 juli 2023
I experienced quite serious irritation…
I experienced quite serious irritation with one of their oils. have contacted the company several times- no response. Complained to the branch I purchased, they keep telling me to contact head office. never again!!
11 juni 2023
Review zonder uitnodiging
Discovering a new journey with Sunnamusk
I am new to discovering this amazing brand of perfumes. I am so delighted with the quality. These scents contain the best of ingredients that have been carefully blended to create something quite special. There is a good projection and the is sillage is good
Longevity is wonderful. Beautifully packed The price is amazing and the gentleman that served me in Brent Cross went over and beyond to allow me to have the experience of each perfume, before I bought them, he made my visit feel very special. My plan is to collect the full range of Sunnamusk fragrances to my perfume collection. Thankyou Sunnamusk
2 maart 2023
Review zonder uitnodiging
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Hi Linda,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.
Kind Regards,
Customer Service
Sunnamusk London
Excellent delivery service nice products
19 december 2022
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Hi Rbi,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.
Kind Regards,
Customer Service
Sunnamusk London
Beautiful perfume fast service
21 oktober 2022
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