I have tried many many brands and have found Sunna musks amazing especially my favourites Afghan oud, soft paradise, black rose, golden dust, Arabian nights and cambodia oud very nice musks and ouds n... Toon meer
Locatie
Wijzig locatie1st, Prince Charles Drive, NW4 3FP London, GB
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Lees wat reviewers zeggen
I am new to discovering this amazing brand of perfumes. I am so delighted with the quality. These scents contain the best of ingredients that have been carefully blended to create something quite spe... Toon meer
Bedrijf heeft geantwoord
Good service from the Brent Cross staff, however the price has leapt from £50 to £80 in as little as a year It’s a great smelling product but relatively unknown so to be up there with likes of Boss, A... Toon meer
Bedrijf heeft geantwoord
Thanks, for a great shopping experience and original scents. Very knowledgeable. I love my Golden Dust. I went away and bought another while the Ramadan sale was on, Night Illusion. Thanks again!
Bedrijfsgegevens
Geschreven door het bedrijf
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contactgegevens
1st, Prince Charles Drive, NW4 3FP, London, Verenigd Koninkrijk
4,5
Uitstekend
115 reviews
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an extraordinary product and the top customer service in sales
One of the best perfume brands with an amazing and extraordinary smells, I can't say enough about it.
I totally recommend it as you'd be surprised.
22 september 2024
The lady who served us was very…
The lady who served us was very knowledgeable and made good recommendations. Lots of choice and quality is great.
6 oktober 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good service from the Brent Cross…
Good service from the Brent Cross staff, however the price has leapt from £50 to £80 in as little as a year It’s a great smelling product but relatively unknown so to be up there with likes of Boss, Armani etc is a shame. I was offered a discount which I accepted which made it a little better.
26 juni 2024
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Hello Martin,
We appreciate the feedback!
Kind Regards,
Sunnamusk
Great fragrances at good prices
Great fragrances at good prices. Excellent & knowledgeable staff.
27 juni 2024
Brilliant staff very helpful
Brilliant staff very helpful. Customer Service is always excellent.
15 juni 2024
Great customer service
I always buy my perfumes from Brent Cross store. I’ve been served by Stan. Lovely guy with lots of knowledge about perfumes. Let me try different one to find the one I liked.
6 juni 2024
My experience was awesome and the total…
My experience was awesome and the total package from the long lasting distinctive fragrance's to the branded gift bag that comes as standard, to the friendly and knowledgeable customer service from Stan. Highly recommended.
1 juni 2024
Guy who served me was very rude
Guy who served me was very rude, seems like wasn’t interested to serve at all
18 mei 2024
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Dear Hasnain,
We sincerely apologise for the service you experienced. This is not the level of service we strive to provide. We will address this issue with our team to ensure it doesn’t happen again.
Thank you for bringing this to our attention.
Best regards,
Sunnamusk Customer Care Team
Very easy going and informative felt so…
Very easy going and informative felt so comfortable the man was very helpful would deffo go again Brent Cross branch
9 mei 2024
Great service and very kind
Great service and very kind
I'm disappointed that the perfume doesn't last as long as the tester. I decided to buy it for its amazing smell and lasting power.
11 mei 2024
A good caring prompt customer service
A good caring prompt customer service. Would have been a five but didn't receive my emailed receipt
23 april 2024
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Hey MOXXY,
Thank you for your feedback and for bringing this to our attention. We're glad to hear you had a positive experience with our customer service. We apologise for the inconvenience regarding the receipt. Please check your spam or junk folder, as emails sometimes end up there. If you still can't find it, please contact us directly so we can assist you further. We appreciate your understanding.
Best regards,
Customer Service
Sunnamusk London
Absolutely shocking
Absolutely shocking, no help was provided, I then went to the in person store where they told me I could exchange my good for no extra charge and the sales person charged me extra as the 'offer for Ramadan' had expired despite be buying it on offer, having the receipt to prove it hadn't been more than 10 days and being told when purchasing I wouldn't be charged extra which was the only reason I bought it. The person who worked there spoke in a very condescending manner and was extremely rude to me and my mum. Terrible. The products are nice however the service was appalling.
14 april 2024
Antwoord van Sunnamusk London - Brent Cross Shopping Centre
Dear Aanya,
I'm really sorry to hear about your disappointing experience. It sounds incredibly frustrating to not receive the help you need and then encounter further issues at the in-person store.
Please contact us at online@sunnamusk.com so that we can solve this issue for you.
Again, I apologise for the inconvenience and frustration you've experienced.
Kind Regards
Customer Service
Sunnamusk London
Great Services
Great Services. Love the fragrances I bought online and recently from one of the shop.
25 maart 2024
The Products are Absolutely Amazing and…
The Products are Absolutely Amazing and last so long get so many Beautiful comments and how lovely I smell
21 maart 2024
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