I have been working with this company for awhile now. Their products are top notch & if there is ever an issue, they respond rapidly & take care of the issue with professionalism & speed. They are bot... Toon meer
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Lees wat reviewers zeggen
The first machine didn’t work as it was supposed to. After connecting with the team via WhatsApp they sent us a fast ship machine from the US stock. this machine works great! Great customer service
I have made 2 orders with Sure Beauty and their machines have worked great! I only had one issue with a skin analysis device and they resolved it in a timely manner. Customer service is very attentive... Toon meer
Received email that the product I purchased was out of stock and they would send something similar. However it was not. Requested refund. Received no follow up. Requested refund again by email. No res... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Estheticians’ favorite beauty equipment brand-Surebeauty. We are one-stop beauty salon equipment supplier, inclued body sculpting machine, facial equipment, cosmetic laser and spa equipment etc...In Surebeauty, we offer one-on-one free machine operatoe training with licensed estheticians and 24/7 online support.
Contactgegevens
South Park Maple Leaf Mansion Nanshan Boulevard, Nanshan, Shenzhen, 518000, shenzhen, Verenigde Staten
- +86 18938075487
- support@surebeauty.com
- surebeauty.com
4,4
Uitstekend
222 reviews
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Just received my package & I’m So…
Just received my package & I’m So excited to try out my machine!
This is my 1st time ordering from you guys & unfortunately my package got lost in transit (it happens, totally understandable especially during holiday season) however Alice was very helpful and responded to my emails right away! I was sent a new machine and this time it was delivered fast!
Can’t wait to put it together!❤️
25 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for sharing your experience with us!
We appreciate your understanding, especially during the busy holiday season.
We you enjoy using your new machine!
If you have any further questions or need assistance, feel free to reach out.
Cavation machine
I recently purchased the Cavation machine and I am waiting for it. The customer service is Awesome. I was so excited to get this machine and then I find out it has a discount and free shipping. I am thankful for their help. surebeauty rocks.
25 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your recent purchase of the Cavation machine and for your kind words about our customer service.
Your satisfaction is our priority, and we appreciate your gratitude.
If you have any questions or need further assistance, please don't hesitate to reach out.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently purchased the 160 MW Laser Lipo Pads and couldn't be happier! They arrived on time, and the results are impressive. The customer service was exceptional—quick and responsive, with replies within minutes. Overall, a great experience!
30 november 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for taking the time to share your experience with our 160 MW Laser Lipo Pads.
We greatly appreciate your kind words about our quick and responsive customer service.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Could not have been better service the…
Could not have been better service the machine had a problem when it was first delivered it was taken care of immediately and perfectly to my satisfaction
13 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for taking the time to share your feedback with us. If you have any further questions or concerns, please do not hesitate to reach out to us.
Very excellent customer service from…
Very excellent customer service from the beginning to the end. They are amazing!!! Would highly recommend!
18 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your kind words!
Your recommendation means a lot to us, and we appreciate you taking the time to share your positive feedback.
If there's anything else we can do for you, please don't hesitate to reach out.
The customer service experience was…
The customer service experience was phenomenal. I am a US customer and the response time was quick. They quickly problem solved the issue and provided a solution.
28 november 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your positive feedback!
Our team values your satisfaction, and we're glad to know that the response time was quick and that we could efficiently resolve the issue for you.
If you have any further questions or concerns, feel free to reach out at support@surebeauty.com.We are always happy to help.
Surebeauty is a pleasure to work with.
Surebeauty is easy to work with. Their follow through with issues and questions is exceptional. They communicate effectively and in a timely manner. I will definitely buy from them again.
31 oktober 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your positive feedback!
Effective and timely communication is a key focus for us, and we're pleased it has contributed to your satisfaction.
If you have any further questions or if there's anything else we can assist you with. Your support is greatly appreciated!
Fast response
Fast response, fast delivery and great customer service .
1 november 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind feedback! Providing a positive experience for our customers is a top priority for us.
If you have any further inquiries, please contact us at support@surebeauty.com.We are always happy to help.
Great products and service was amazing…
Great products and service was amazing they answer quickly and help in any way possible
9 november 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your review! We strive to provide quick responses and assistance in any way possible.
Feel free to reach out if you have any further questions or need additional support. We appreciate your support!
Antwoord van surebeauty.com
Merci beaucoup pour votre recommandation ! Nous sommes ravis que vous ayez apprécié notre service. Notre équipe de service après-vente est là pour vous offrir la meilleure expérience possible. N'hésitez pas à nous contacter si vous avez des questions ou des besoins supplémentaires.
The quality of the 6 in 1 Cavitation…
The quality of the 6 in 1 Cavitation machine is great! And the shipping my was super quick! The estimated delivery time was from the 7th of November and I received my package the 2nd. Will be ordering again!
2 november 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you very much for your positive review.
We're glad you love the quality of the machine!
For any further inquiries, feel free to reach out. We're here to help.
I had a great experience with this…
I had a great experience with this company. By mistake, I put the wrong address for my package to be delivered, and as soon as I contacted customer service, I got in touch with Alice, and she helped me with everything. I got it within three days.
25 oktober 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for taking the time to share your positive feedback. If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help.
Best company I’ll always work with…
Best company I’ll always work with always so quick to response and always making sure I get eveything I need always leaving me happy
27 oktober 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind words.
Your satisfaction is our top priority, and we're happy to hear that you've had such positive experiences with us.
If you ever have any questions or require assistance, please don't hesitate to email us at support@surebeauty.com. We are always here to assist you.
The customer service is optimal
The customer service is optimal, I can say that they provide excellent service, as well as the package arrived in perfect condition and was delivered within a very satisfactory time frame.
9 oktober 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind words!
We appreciate your support.
If you have any more feedback or any further questions, please feel free to reach out. Your satisfaction is important to us!
Highly Recommend
I love this company they provide A1 services and very professional. I love the fact that you can get in contact with them and the respond very fast down to if you have any issues they willing to help I highly recommend this company to anyone.
25 oktober 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your review!
We're absolutely thrilled to hear that you're loving our services and products.
Our team is always here to ensure you have the best experience possible. If you ever have any questions, please feel free to reach out to us at support@surebeauty.com. We are always happy to help.
Ordered wrong item but great customer service!
The product was delivered quickly! Packaging was great; safe and secure. I actually had ordered the wrong product. The shipping was so quick that I didn’t have enough time to cancel and order the correct machine. I worked with Alice, the customer service representative, and she was amazing. She answered all my questions and set my mind at ease. I was worried about the refund but the refund came back just as quick. The 30K 5 In 1 S Shape Cavitation Body Sculpting Machine With 160MW Laser that I purchase works wonderfully. Totally what I was expecting.
23 oktober 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for taking the time to express your positive experience with our customer service! Your kind words are truly appreciated.
We remain dedicated to the ongoing improvement of our customer service and product quality.
If you have any questions or need assistance, please feel free to contact us at support@surebeauty.com. We are always happy to help.
I am TRULY satisfied with the customer…
I am TRULY satisfied with the customer service provided by sure beauty. They are very responsive and kind. I 100% recommend them and trust them.
9 oktober 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for taking the time to share your positive experience with us. Your kind words are greatly appreciated.
Should you have any questions or require assistance, please don't hesitate to reach out to us at support@surebeauty.com.
SureBeauty is high quality, and very professional.
It was a wonderful experience ordering with SureBeauty. Alice who helped me went above and beyond. Because of my experience with Alice and the quality of the products, I will order with SureBeauty again and again.
7 oktober 2023
Review zonder uitnodiging
Really quick and professional service
Really quick and professional service, prompt delivery and the product is new. Good after care via whatsApp, all my questions were answered promptly in terms of installation and usage. The machine is perfect for all its functions.
28 september 2023
Review zonder uitnodiging
A company you can trust for beauty equipment needs
I appreciate the prompt delivery and great customer service. Plus they have a variety of products for your beauty business needs that come with easy to use instructions.
21 september 2023
Review zonder uitnodiging
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