SWIRL Prepaid MasterCard & Employee Gift & Rewards Reviews 

856
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The SWIRL card order process is very simple and I received emails updating me on every stage of the process. The cards arrived quickly and safely - they were not loaded with money until I confirmed I... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordering process is quick and easy, delivery is prompt once funds have been loaded to the account and it's great that the cards aren't loaded with the funds until confirmation that they have been re... Toon meer

Beoordeeld met 5 van de 5 sterren

I place SWIRL orders year round at work, with many large orders at Christmas time. Swirl do get busy at times understandably but I find them so reliable and we get really good feedback on their app an... Toon meer

Bedrijfsgegevens

  1. Alternatieve financiële diensten
  2. ook in
  3. Bedrijfscadeau leverancier
  4. Betalingsdienst
  5. Financiële instelling

Geschreven door het bedrijf

SWIRL Prepaid MasterCard and SWIRL Employee Rewards Gift Card – Ireland's premier choices for secure, convenient, and versatile financial solutions. Trusted by thousands, our Prepaid Mastercard is your gateway to seamless transactions in-store, online, and ATMs globally, powered by Mastercard. Simply top-up in-app or in-store at any local Payzone retailer. Download the SWIRL App, create an account, and receive a FREE card automatically. If you are a business looking to elevate your employee rewards program, and avail of the employee tax free €1500 small benefits exemption, SWIRL Employee Rewards Gift Card is the perfect choice for you. Our Gift Cards are recognised and accepted at over 45 million locations worldwide both online and In-Store, offering employees the freedom to choose their own rewards.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

856 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,3

Alle reviews

(856)

119 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Doesn't work everywhere

Works in a lot of places but didn't work online for any luxury brands over a certain amount which was disappointing.

21 augustus 2025
Review zonder uitnodiging
Logo SWIRL Prepaid MasterCard & Employee Gift & Rewards

Antwoord van SWIRL Prepaid MasterCard & Employee Gift & Rewards

Thank you for your feedback. We’re sorry to hear that you experienced issues when trying to use your card online with certain luxury brands.

Just to clarify, the SWIRL Gift Card doesn’t have any spend amount restrictions beyond the balance available on the card. We’ve also reached out to you directly to share some possible reasons why a payment might be declined, for example, if a merchant processes it as a recurring payment, which gift cards can’t support.

We’d really welcome details of the specific luxury brands where your card didn’t work so we can review this and provide more clarity.

Beoordeeld met 1 van de 5 sterren

False Advertising, poor customer service

I have ordered a Swril card for the quarterly bonus paymenyt for me and all the staff that works for the Clinic.

On their website they state "45 milllion locations" and "our masrtercard Gift Card is accepted worldwild, ANYWHERE you see the Mastercard Logo". And this is not true.
I have saved this card with all my bonus for my trip back home (Brasil) I statyed in São Paulo and in Rio de Janeiro and the card was not accepted, anywhere even in machines that have the MasterCard Logo.
I have contacted Swirl using the app, never had an answer back.

My staff also had the same problem trying to use their bonus in Spain!

I am never ordering a card from Swirl again. Because of the "Anywhere you see a Mastercard Logo" is a lie and because the customer seevice is poor.

20 juni 2025
Review zonder uitnodiging
Logo SWIRL Prepaid MasterCard & Employee Gift & Rewards

Antwoord van SWIRL Prepaid MasterCard & Employee Gift & Rewards

Hi Julia,

Thank you for your feedback! We're sorry to hear about your negative experience.

We reached out to you for more details to help us locate your account and understand the issue better, but unfortunately, we haven't received a response yet. If you could provide us with more information or contact us directly at info@swirlcard.com, we would be more than happy to assist you further.

Best regards,
The SWIRL Team

Beoordeeld met 1 van de 5 sterren

Terrible ,paid a lot of fees

Terrible ,paid a lot of fees

4 juli 2025
Review zonder uitnodiging
Logo SWIRL Prepaid MasterCard & Employee Gift & Rewards

Antwoord van SWIRL Prepaid MasterCard & Employee Gift & Rewards

Hi Marce,

As per your previous review.

We can confirm that this card was originally issued and loaded in April 2024. As per the card’s terms and conditions, the monthly fee of €3.50 does not apply for the first 12 months after the card is loaded. In this case, the fees began applying from April 2025.

We can also see that the card has since been activated and used. If you’d like, please contact our support team and we’ll be happy to review your case in more detail.

Beoordeeld met 2 van de 5 sterren

Not a good experience

Not a good experience ! The overall process is not impressive with ridiculous fees and not in the same classification with TREATY.

Advance solution and good pay .

18 juli 2025
Review zonder uitnodiging
Logo SWIRL Prepaid MasterCard & Employee Gift & Rewards

Antwoord van SWIRL Prepaid MasterCard & Employee Gift & Rewards

Hi there, thank you for your feedback. We’ve reached out to request more information so we can better understand your review and your experience with Swirl Card. We’re always keen to improve and appreciate you taking the time to share your thoughts.

Beoordeeld met 1 van de 5 sterren

This card charges a €3/month fee and…

This card charges a €3/month fee and also charges a significant fee each time that you use the card. 15% of purchase price. An absolute joke!! Never again. It also charges you about €5 to buy the card. So out of a €200 voucher the cost of both purchase and use over a 3 month period is €36!! So you effectively get 80% value and that’s if you are using it conservatively quickly

10 juli 2025
Review zonder uitnodiging
Logo SWIRL Prepaid MasterCard & Employee Gift & Rewards

Antwoord van SWIRL Prepaid MasterCard & Employee Gift & Rewards

Hi Marianne,

Thank you for your feedback, and we’re sorry to hear about your experience.

Based on the details you’ve shared, it sounds like you are referring to our reloadable chip & PIN Mastercard, but please confirm otherwise.

We’d like to clarify a few important points regarding the reloadable card:

Inactive Account Fee: The monthly fee you mentioned only applies if the card is not used (spent or topped up) for 60 days. This fee does not apply if the card is used regularly, or if there are no funds on the account.

Transaction Fees: The purchase fee is 2.95% (Min €0.75, Max €2.95) per transaction, not 15%. This is clearly outlined in our fee structure.

Card Purchase Fee in Retail: When buying a reloadable card in-store, a one-time fee is applied to cover the costs of retail stocking and immediate activation. That said, a free card can be requested by customers who create an account via our app & typically issued within 2–3 working days.

Transparency: All fees are fully disclosed in our Terms & Conditions and are clearly visible on our website to ensure transparency before and after purchase.

We apologise for any confusion and would welcome the opportunity to review your account and transaction history. Please contact our support team at info@swirlcard.com or call 01 6877 985, and we’ll be happy to look into your case and see what we can do to help.

Beoordeeld met 1 van de 5 sterren

Terrible company to deal with

Terrible company to deal with. Bought a gift card and couldn't activate it, got onto Swirl team and showed a screenshot of my transaction and they said I purchased a card from another company....in the Netherlands!! There is no way I would have purchased it from this other company as I was in the Swirl website but somehow the company in the Netherlands got my money! Got onto them also and hit a brick wall, each company blaming the other, I gave up!! Terrible experience

21 maart 2025
Review zonder uitnodiging
Logo SWIRL Prepaid MasterCard & Employee Gift & Rewards

Antwoord van SWIRL Prepaid MasterCard & Employee Gift & Rewards

Hi Michelle,

Thank you for sharing your feedback. We're sorry to hear about the confusion and the inconvenience you've experienced.

Our team has reviewed the details you've provided and has also reached out to you directly by email to offer further support. We want to clarify that Swirl Gift Cards are only available to purchase directly from our official website, and we have no affiliation whatsoever with the third-party company you referenced in your communications and payment information.

The payment receipt and email correspondence you shared appear to be linked to an unrelated provider. As such, we unfortunately have no access to or control over that transaction. However, we are keen to understand what may have happened and will do our best to assist you where possible.

Please reply to our recent email at your earliest convenience so we can explore this further and help you reach a resolution.

Kind regards
The SWIRL Card Team

Beoordeeld met 5 van de 5 sterren

Once set-up, Swirl was easy....

Once set-up the card was easy to manage and trouble-free to use in stores and outlets. It was equivalent to cash transactions or operating a standard bank card for payments. The live updated value indicator on the app was also invaluable giving constant instant account management of the card funds - meaning there were no surprises at all.

21 juni 2025
Review zonder uitnodiging

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