I spoke to a very rude lady called KAREN at tonbrige car hire, she definitely needs training on telephone manners, I do understand that people have a bad day but you don’t take it out on your customer... Toon meer
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Really efficient, helpful and friendly staff. Excellent quality/new van with more comforts and extras than we had expected. Very competitive rates. Will use again.
Top class service from all at Switch Hire Bootle, Liverpool, following a collision in my vehicle. Excellent communication from Chantel and Jacque, in arranging drop-off and collection of my hire veh... Toon meer
Bedrijf heeft geantwoord
What a fantastic & honest company with exceptional customer support and service!! Dealing with Amanda via telephone has been brilliant. Her warm attitude and knowledge was a massive help along with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contactgegevens
Matford Park Road, Marsh Barton , EX2 8AW, Verenigd Koninkrijk
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Goed
536 reviews
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Very quick and friendly service from Tanya
We received our courtesy car the same day that we heard back from our insurer. The service was extremely quick and all are questions were answered promptly. Tanya who dropped off the car was very friendly and explained everything to us. Couldn’t rate highly enough and would recommend to anyone. Happy with the service so far and hopefully pick up is just as smooth. Thanks
I believe the vehicle came from the Worcester branch.
20 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Leighton,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Tanya directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
horrific customer service
horrific customer service, everyone telling me different things
13 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Ellie,
Thank you for your feedback. We're very sorry to hear about your experience and that you received inconsistent information from our team. We understand how frustrating this can be and appreciate you bringing it to our attention. We would welcome the opportunity to look into your experience further and understand what happened. Please reach out to us at customer.service@switchcarrental.co.uk with some more details of your rental.
Warm regards,
The Switch Team
Antwoord van Switch Car Rental
Hi Beatrice,
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Warm regards,
The Switch Team
Friendly man
Just wanted to pop on here and right a review about a guy who picked me up from the side of a busy 60mph road when my car broke down a few weeks ago and I was walking along the road. I never got his name but he said he was from Ipswich. (This was down in Tidworth) thank you so much. You are a kind person to humanity to all the people that didn’t stop for me :)
30 juni 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Hayden,
Thank you so much for taking the time to share this story. We're incredibly proud to hear that one of our Ipswich team members was able to help you during what must have been a stressful situation. Going the extra mile for people is something we truly value, and it's wonderful to know that their kindness made such a positive difference. We'll be sure to share your comments with our Ipswich team.
Thank you again for your kind words. We're glad you got home safely, and we're proud to have team members who embody this level of care and compassion.
Warm regards,
The Switch Team
Worcester Branch: I've had two long term hire vehicles…
Have had two long term hire vehicles from Worcester since the new year.
Both were handled brilliantly by the team at Worcester and they've been great to chat to about options etc.
The handover for the second vehicle was completed by Neil, and he was top notch, with great detail and explanations.
Great service by all, and will continue to use so long as I have the need.
10 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi John,
Thank you for your fantastic review and for choosing our Worcester branch for your long-term vehicle hires. We're delighted to hear that the team has looked after you so well and been able to help you explore the options available throughout your hires. It's especially great to know that Neil provided a thorough and informative handover for your second vehicle. We'll be sure to pass your kind words on to Neil and the rest of the Worcester team. Customer feedback like yours means a lot to us, and we're grateful for your continued trust and support.
We look forward to assisting you again in the future and are pleased to hear we'll remain your first choice whenever you need a vehicle.
Warm regards,
The Switch Team
Fantastic service!
Fantastic service!
They have really good new fleet of vehicles
Quite new vans they have in collection!
Mr Abdullah at desk was really helpful and fast in response.
Would love to come back in future when needed!
18 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Javed,
Thank you for your fantastic review! We're delighted to hear that you were impressed with our fleet and found the vans to be in great condition. It's especially wonderful to know that Abdullah provided helpful and efficient service, making your experience smooth from start to finish. We'll be sure to pass on your kind words to him.
We truly appreciate your recommendation and look forward to welcoming you back whenever you need a vehicle in the future. Safe travels, and thanks again for choosing us!
Warm regards,
The Switch Team
We went to Luton to collect are…
We went to Luton to collect are motobillaty Brian welcomes us with a big smile and was very confident in showing us around the car would highly recommend Brian from Luton
18 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Keenan,
Thank you for your lovely review! We're delighted to hear that Brian gave you such a warm welcome and took the time to confidently guide you through your new vehicle. Providing a friendly and informative experience is something we pride ourselves on, so it's wonderful to know Brian made such a positive impression. We'll be sure to pass on your kind words to him and the team in Luton.
Thank you for your recommendation.
Warm regards,
The Switch Team
Everything happened as promised
Everything happened as promised. Tanya who delivered the vehicle was very helpful and professional.
18 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Amanda,
Thank you for your wonderful review. We're delighted to hear that everything happened as promised and that Tanya provided such helpful and professional service when delivering your vehicle.
We'll be sure to pass your kind words on to her. Thank you for choosing us, and we hope to assist you again in the future.
Warm regards,
The Switch Team
Hired another car from these guys …
Hired another car from these guys Thursday July 26from the Newport branch Alex was on hand to sort out all the paperwork and hand over the vehicle like to thank the lovely Alex or is it the other way round the lovely Mia for the vehicle thank you guys no doubt I’ll be see you guys soon. Thanks again guys for all your help
16 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Sanu,
Thank you for your fantastic review! We're delighted to hear that Alex made the handover process smooth and hassle-free for you at our Newport branch. We'll be sure to pass your kind words on to both Alex and Mia. It's always great to hear that our team has made such a positive impression.
We truly appreciate your continued support and look forward to seeing you again soon. Thanks again for choosing us, and safe travels until next time!
Warm regards,
The Switch Team
Me and my husband had been told there…
Me and my husband had been told there was very little chance of a courtesy car, due to it being the end of the week, and the ensuing weekend, by another car rental company. We were devastated because he has to attend Dialysis Monday and Friday and has to be there for 6.30am. This would have been a taxi each way costing £20 each trip. Well, that's three bottles of wine! But, Switch saved the day. I answered a call from Gemma, who told me they had a Golf, or two Cupras. We would take a Lego car if it got us from A to B. ( As long as it was in red) Gemma and her team, Dave and Saphron delivered the Cupra to our home within 20 mins. Extremely friendly people, and have a sense of humour. What a pleasure to deal with people who do something in the time frame they quote. All my details taken with no fuss, and in minutes, such an easy process. Thank you for your help, thank you for being human, it was a pleasure meeting and dealing with you all today.
17 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Sheila,
Thank you so much for taking the time to leave such a wonderful review. We're delighted that Gemma, Dave and Saphron were able to help when you needed it most. We understand how important reliable transport is, especially when attending essential medical appointments, so we're pleased we could provide a solution quickly and make the process as straightforward as possible.
Your kind words about the team's friendliness, sense of humour, and prompt service mean a great deal to us. We'll be sure to share your feedback with everyone involved.
Thank you again for choosing Switch. It was a pleasure to assist you.
Warm regards,
The Switch Team
Stefan was amazing came to collect from…
Stefan was amazing came to collect from Trustford ripple road, great guy
17 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Shebznya,
Thank you for your wonderful feedback. We are delighted to hear that Stefan provided such a positive experience. We will be sure to pass on your kind comments to him. Thank you for choosing us, and we look forward to assisting you again in the future.
Warm regards,
The Switch Team
Very friendly helpful showed me…
Very friendly helpful showed me everything I needed to know asked me if I needed anymore help perfect gentleman
Mrs naheed niaz from Wolverhampton
17 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Ste,
Thank you for taking the time to share your feedback. We are delighted to hear that you found our service friendly, helpful, and informative. Providing clear guidance and ensuring our customers feel fully supported is very important to us. We truly appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
The Switch Team
We hired the car from Truro Branch…
We hired the car from Truro Branch Sergio was so helpful and explained everything
The whole atmosphere at the depot was fantastic we would definitely hire a car here again
Well done to them
9 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Sandra,
We're delighted to hear that you had such a positive experience with our Truro Branch. Sergio will be pleased to know that his helpfulness and clear explanations made your hire process so easy and enjoyable. It's also wonderful to hear that the friendly atmosphere at the depot stood out during your visit. We truly appreciate your kind words and your recommendation.
We look forward to welcoming you back the next time you need a vehicle.
Warm regards,
The Switch Team
Came into Dudley Branch and what a…
Came into Dudley Branch and what a great experience from start to finish, the young man who showed me around the car was nothing but professional friendly and a great credit to your team!
Upon returning the vehicle I was welcomed by him again, and he offered us water which in this heat is a life saver.
Thank you Kausar, we will be back to see you soon.
15 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Lee,
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience at our Dudley Branch.
Kausar will be thrilled to hear your kind words. Providing friendly, professional service and making our customers feel welcome is something we take great pride in, so it's fantastic to know he made such a positive impression during both your collection and return visit.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon.
Warm regards,
The Switch Team
Friendly, helpful and reliable service
I use these guys a lot and the service is always first class. Would highly recommend. Particular chuck-up to the Worcester branch and the guys who do the deliveries and pickups - Ian & Neil especially. Always friendly and professional, and delivering a great service.
16 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Richard,
Thank you for your continued support and recommendation. We're delighted to hear that you consistently receive first-class service from our team. A special thank you for highlighting our Worcester branch, as well as Ian and Neil. We're pleased to know their friendly and professional approach makes a difference and helps deliver a great experience every time. We'll be sure to pass on your kind comments to them. We look forward to helping you again soon.
Warm regards,
The Switch Team
Hired car
The service was brilliant very kind gentleman Naheed Niamh from wolves branch.
Explained everything clearly
16 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Sarah,
Thank you for your wonderful feedback. We're delighted to hear that Naheed at our Wolverhampton branch provided such brilliant service. It's great to know he was kind, professional, and explained everything clearly. We'll be sure to pass on your comments to him. We appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
Mehwish was very efficient and speedy…
Mehwish was very efficient and speedy and professional would recommend
15 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Charles,
Thank you for your kind feedback. We're delighted to hear that Mehwish provided such efficient, professional service. We truly appreciate your recommendation and will be sure to share your comments .
Warm regards,
The Switch Team
Friendly staff Mehwish was really…
Friendly staff Mehwish was really helpful.
15 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi,
Thank you for your kind feedback. We're delighted to hear that you found our staff friendly and that Mehwish was particularly helpful. We will be sure to pass your compliments. We look forward to welcoming you again soon!
Warm regards,
The Switch Team
Professional mannerism and welcoming…
Professional mannerism and welcoming staff from Brockton and sheikh
14 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Annie,
Thank you for your kind feedback. We're delighted to hear that you found Sheikh professional, welcoming, and helpful. We truly appreciate your comments and look forward to seeing you again soon.
Warm regards,
The Switch Team
Great staff and fast delivery.
We had our hire car (via motorbility) dropped off to our door by Stuart and I have to say his professionalism and attention to detail was fantastic, he took his time to explain all of the features of the vehicle as well how to get in touch should we have any issues. Thank you Stuart and keep up the good work. I would also like to thank the customer care team that kept us fully informed and up to date with relevant delivery times and details regarding our vehicle.
2 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Jack,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Stuart directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
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