I spoke to a very rude lady called KAREN at tonbrige car hire, she definitely needs training on telephone manners, I do understand that people have a bad day but you don’t take it out on your customer... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really efficient, helpful and friendly staff. Excellent quality/new van with more comforts and extras than we had expected. Very competitive rates. Will use again.
Top class service from all at Switch Hire Bootle, Liverpool, following a collision in my vehicle. Excellent communication from Chantel and Jacque, in arranging drop-off and collection of my hire veh... Toon meer
Bedrijf heeft geantwoord
What a fantastic & honest company with exceptional customer support and service!! Dealing with Amanda via telephone has been brilliant. Her warm attitude and knowledge was a massive help along with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contactgegevens
Matford Park Road, Marsh Barton , EX2 8AW, Verenigd Koninkrijk
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Goed
536 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing first class service
Amazing first class service! Helped out when we needed it the most, can’t thank Ryan and the team enough !
24 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Dan,
Thank you for such a kind review. I would love to be able to pass on your comments to Ryan directly, can you let me know which branch you rented from please?
Kind regards,
The Switch Team
Switch Swansea
Gave me a completely inappropriate car as a hire car while mine is in for repair. Several times I’ve specified it needed to be high enough I didn’t need to push myself out of the vehicle and yet they provided one which has now caused a partial dislocation of a joint. Topping that off with horrendous bucket style seats which are hards ask rocks and forced extreme pressure against my joints making it even harder to get out of the vehicle.
The break system on this vehicle is horrendous. I drove to my local Tesco and you have to pretty much stamp on the brakes to actually get it to brake.
The vehicle also had been keyed prior to it being given to me. I reported it on the day. I was told it was nothing. I’ve also noticed that it’s not been cleaned as I’ve found the previous users rubbish and detritus within the vehicle.
I suggest you either replace the vehicle or come and collect it. I’ve now missed an entire weekend of work due to the sheer stupidity of this situation.
I’ll be calling motability first thing Monday morning alongside an email.
24 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Yas,
I'm really sorry to hear that the hire car is not suitable for you. Please can I ask that you reach out to the branch directly to arrange to get this swapped over for you. The can be contacted at swansea@switchcarrental.co.uk
Kind regards,
The Switch Team
Brian was perfect on sorting everything…
Brian was perfect on sorting everything out when i arrived. Great customer service. Would definitely recommend. Luton
24 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Zee,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
Kings Lynn
Kings Lynn, Saddlebow.
Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful and patient.
Was given much nicer/better car than I was expecting.
On returning the car Laura was just as efficient and helpful arranging for another member of staff to drop me off at bus stop to get home. Thank you again.
17 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Jennifer,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Laura provided such helpful, patient, and efficient service throughout your rental experience, from collection to return. We’ll be sure to pass on your kind words to her. We’re also pleased that you were happy with the vehicle you received and that our team could assist with your journey home after returning it.
We apologise for the inconvenience caused by the lack of customer WiFi access during your visit and appreciate your feedback, as it helps us identify areas where we can improve.
Thank you again for choosing us, and we hope to welcome you back in the future.
Warm regards,
The Switch Team
Warning all, Stay away and save £100s
Warning all people they will charge you for damages after every single hire. As a test we hire one that they parked on the drive and it didnt move for the duration of the hire and yet they still found damage. These guys are fraudulently claiming against customer keep away. Unless you want the cost to be hire price plus the insurance excess every time. Stay away, keep away.
23 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Roy,
Thank you for taking the time to share your feedback. We are sorry to hear that you have been left with this impression of our service.
We take any concerns regarding damage assessments and charging very seriously. All vehicles undergo inspections before and after each rental, with any damage identified being assessed in accordance with our established procedures and supporting evidence.
We understand that disputes regarding vehicle condition can be frustrating, and we would like the opportunity to review the concerns you have raised in more detail. For us to follow up further on the points you have raised please contact us at customer.service@switchcarrental.co.uk
Customer feedback is important to us, and we use it to continually review and improve our processes and the service we provide. Thank you for bringing your concerns to our attention.
Warm regards,
The Switch Team
Naheed from the Wolverhampton branch couldn’t recommend enough
Naheed from the Wolverhampton branch who came to collect the car is absolutely brilliant, the most friendliest and funniest guy and honestly couldn’t recommend him more!
Thank you so much!
The car was brilliant and honestly I couldn’t recommend Naheed enough! Thank you so much
23 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with both the vehicle and the service you received from Naheed. We will be sure to pass on your kind comments to him, as we know he will be pleased to hear that his friendly and professional approach made such a positive impression. Feedback like yours is greatly appreciated and serves as valuable recognition for our team members who go above and beyond for our customers.
Thank you again for your recommendation. We look forward to welcoming you back in the future.
Warm regards,
The Switch Team
Charged for pre-existing damage
Courtesy car, barely driven — yet they photographed every pre-existing scratch and billed me for it.
18 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi,
Thank you for your feedback. We're sorry to hear that you were unhappy with your experience. We understand that disputes regarding damage charges can be frustrating, and we strive to ensure that all assessments are conducted fairly and consistently.
We take your comments seriously and would welcome the opportunity to review your concerns further. If you have not already done so, please contact our Customer Service team at customer.service@switchcarrental.co.uk with your booking reference so that we can investigate the matter and provide any clarification required.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us to continually improve our service.
Warm regards,
The Switch Team
All details given
All details given, by naheed (wolvohampton branch)
Very friendly and explained everything
23 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Alex,
Thank you for your kind review. We're delighted to hear that Naheed at our Wolverhampton branch provided a friendly service and took the time to explain everything clearly. We’ll be sure to pass on your compliments to Naheed, who will be pleased to know their assistance made your experience a positive one.
We appreciate your feedback and look forward to serving you again in the future.
Warm regards,
The Switch Team
Ignored Their Own Published Rental Policy
I booked and paid for a rental car well in advance and arrived at the Bournemouth branch with my wife, three children and a considerable amount of luggage, expecting a straightforward collection. Instead, the experience quickly turned into one of the most disappointing customer service encounters I have had.
The representative appeared determined to refuse the rental from the outset. Although I had all the documentation required by the company’s own published policy—including a valid driving licence, credit card and travel documents—he showed no interest in listening or even looking at the policy I was trying to reference.
Rather than consulting a manager or a colleague with greater authority, he briefly spoke to security and returned claiming that security also agreed the vehicle should not be rented. It was a bizarre way to resolve what should have been a simple customer service question.
What disappointed me most was not the decision itself but the complete unwillingness to engage in a reasonable conversation or consider the company’s own published rules. Customers deserve to be treated with respect and to have their concerns properly considered.
Thankfully, I was eventually able to resolve the situation elsewhere, but the stress and disruption to my family holiday were entirely unnecessary. Based on my experience, I cannot recommend this company.
17 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Koko,
Thank you for taking the time to share your feedback. We are very sorry to hear about the frustration and disappointment you experienced when collecting your vehicle, particularly after arriving with your family and expecting a smooth start to your journey.
We understand how stressful it can be when a booking does not proceed as anticipated, and we regret that you felt your concerns were not given the consideration and explanation you expected. Providing clear communication and treating every customer with respect are standards we take very seriously. We are sorry that this experience impacted the start of your holiday and appreciate you bringing it to our attention. We wish you and your family all the best and thank you for sharing your experience.
Warm regards,
The Switch Team
Would not use them again
Poor service did not deliver when they were supposed to, made no contact I had to keep chasing. I only got a on the date it was booked by my insurance company vehicle when I asked to speak to a manager. Vehicle was eventually delivered at 6.30pm in an absolutely disgusting & dirty condition it even had clumps on hair on the drivers floor mat. The guy that dropped it off said he was told to collect it & drop it straight to me. I had to take it to the car wash & when I rang switch to explain & told them that I had also videoed the vehicle when the driver dropped it off they told me that they could not reimburse me for having it cleaned because they do not have the facilities to do so.
21 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Jasmine,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations and understand how frustrating this situation must be. Our Customer Service team is fully aware of the concerns you have raised and is currently reviewing your case in detail. They are actively working towards a resolution and will be in contact with you shortly to provide an update and discuss the next steps. We appreciate your patience while this review is being completed and thank you for giving us the opportunity to address your concerns. Your feedback is valuable to us and helps us continually improve the service we provide to our customers.
Warm regards,
The Switch Team
Never again.
I contacted Switch Salisbury directly to rent a car for one day. I was informed that none were available. I then checked Switch availability online with Booking.com. Booking.com confirmed my booking. I then called Switch Salisbury to confirm that a car was indeed available. A member of staff seemed annoyed that they would now have to bring in a car from another Switch location. I had to ask repeatedly if a car would be available. She reluctantly agreed that there would be one. She then informed me that I would need to bring in a bank statement and utility bill on picking up the car. At no point was I informed that it was to confirm my personal details but sounded very much that my credit worthiness / solvency was being assessed. This is extremely poor customer service. It seems I am not the only one who is extremely disappointed by the manner in which I was treated. I will not be using Switch again.
21 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Nicholas,
Thank you for taking the time to leave your review. We are sorry to hear that you were dissatisfied with your experience. We have raised the concerns you've highlighted with the Location Manager, who will investigate the matter with the relevant team members and review the issues you've outlined.
Customer feedback is extremely important to us, and we use all comments, both positive and negative, to help us continually improve our service and customer experience. We appreciate you bringing these matters to our attention.
Warm regards,
The Switch Team
I hired an automatic Hybrid car for two…
I hired an automatic Hybrid car for two days and sorting out the paperwork was straight forward (just remember to bring everything you need) from filling out forms to the ID check in. The staff in Taunton are very helpful and assist you through all the steps of your rental.
9 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Kazella,
Thank you for taking the time to share your experience. We're delighted to hear that the rental process was straightforward and that our Taunton team was able to guide you through each step. We appreciate your kind words and look forward to welcoming you back for your next rental.
Warm regards,
The Switch Team
Phil based at dudley branch
I had a skoda dropped off and picked up by Phil based at the dudley branch. Phil was lovely and arrived in a timely manner, he asked if everything was ok and whether I had any issues.
Phil, you are a credit to the company!!
22 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi,
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that Phil provided a timely and professional service and made sure everything was okay for you. We will be sure to pass your kind comments on to him and the Dudley team. We really appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Switch Team
First Experience of Using SWITCH
I used SWITCH when our Motability vehicle was under repair at the main dealer.
Firstly, I spoke to Kyle who was very polite and friendly - he explained what to expect next.
Then, I spoke with Craig less than an hour later who took my details etc. He too was very polite and helpful, and explained in detail what would happen while confirming a delivery time for me.
Not long after, Mike turned up with the car and we both had a quick look round it before asking me if I needed any help with the controls etc. what a lovely gentleman!
The presentation of the car was A1 - it looked like it had just come out of the showroom, and I was very impressed.
Thanks to everyone at the Swansea branch for such a pleasant experience - you come highly recommended.
21 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi JSmudge,
Thank you for taking the time to share your experience. We are delighted to hear that your first experience with us was such a positive one. It's wonderful to know that Kyle and Craig provided friendly, helpful, and informative service throughout the booking process, ensuring you knew exactly what to expect. We're also pleased to hear that Mike made the vehicle handover smooth and comfortable, taking the time to explain everything and assist where needed. We're especially grateful for your comments about the presentation of the vehicle. We take great pride in maintaining our fleet to the highest standards, so it's fantastic to hear that the car exceeded your expectations.
Thank you for your kind words and recommendation. We wish you all the best and hope to be of assistance again in the future.
Warm regards,
The Switch Team
Avoid this rental company in Newport, South Wales
Avoid this rental company in Newport, South Wales. I had a confirmed booking for 16–22 July 2026, arrived on time for my 9am appointment, and was left waiting at an empty desk for several minutes before anyone acknowledged me — despite clearly being heard the first time I called out. When a staff member eventually appeared, she seemed unfamiliar with my booking and had to search for it.
I provided every document listed on my confirmation checklist: driving licence, ID, and credit card in my name. I was then told, quite confrontationally, that two additional proofs of address were also required — something never mentioned in any communication I received. When I questioned this, the staff member admitted this happens to many customers who book through third parties, and that the real requirements are buried in a separate voucher document, not in the checklist actually sent out. She showed no interest in helping me resolve this and simply said there was nothing she could do.
As a result, I was refused the car I had already paid for, had to abandon a prearranged engagement, and later found out my booking had been cancelled without any notice to me. I had to book a replacement vehicle elsewhere at almost double the price, with no support or apology from Switch.
If a company is aware their documentation requirements aren't being properly communicated to customers, and does nothing to fix it, that's not an accident — it's a choice. Judging by the staff's own comments, I clearly wasn't the first person this has happened to, and I doubt I'll be the last. Extremely disappointing experience and I would not recommend.
16 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Josh,
Thank you for your feedback and we are sorry we were unable to provide your vehicle on this occasion. While I do sympathise with your situation, our ID requirements are provided when booking through a third party site and we do need these additional documents to proceed with your rental. I will raise your feedback with our account manager and ask for this to be made clearer on the booking site. Thank you for taking the time to share your experience. We appreciate your feedback and will use it to help improve our customers' booking journey in the future.
Warm regards,
The Switch Team
WOW..
WOW... what can I say from phonecall to deliverery.
What an amazing friendly bunch I've dealt with today from Amanda in the office, Neil and Mark Spares dropping our vehicle off WORCESTER branch. Quick efficient and very professional went above and beyond all expectations rang to confirm booking at 3pm vehicle arrived at 16.50 tysm
21 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Lorraine,
Thank you so much for your fantastic feedback! We are delighted to hear that you had such a positive experience from your initial phone call through to delivery. Amanda, Neil, and Mark will be thrilled to know their friendly, professional service made such an impression. We're especially pleased that the process was quick, efficient, and exceeded your expectations. Thank you for choosing us, and we look forward to helping you again in the future.
Warm regards,
The Switch Team
Mr Sheikh Goni is the best guy at this…
Mr Sheikh Goni is the best guy at this branch, very friendly, approachable and helpful
21 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Sangat,
Thank you very much for your kind feedback. We are delighted to hear that Mr Sheikh Goni provided such a friendly, approachable, and helpful service. We will be sure to pass your comments on to him and the team. We greatly appreciate your support and look forward to welcoming you again.
Warm regards,
The Switch Team
Great services and quick and helpful…
Great services and quick abd helpful naheed niaz- Wolverhampton branch was lovely
21 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Naomi,
Thank you for your kind words! We're delighted to hear you received great service and found Naheed helpful and quick to assist. We'll be sure to pass your lovely feedback on to Naheed and the Wolverhampton team. We look forward to helping you again in the future!
Warm regards,
The Switch Team
Was direct by the AA
Was direct by the AA, as they use this company to supply you a car in the event of breakdown. Only use this company in your time of need if you like being laughed at on the phone, you like interacting with a company that responds in a condescending and quite frankly unprofessional way. Made many phone calls dealing with Emma who in my opinion needs to take a step back and really think about how to speak to people. Overall very disrespectful, disappointing and borderline line disgraceful on how she spoke to me. My experience is based on the leeds site and may not reflect on the company as a whole, at least I hope not. LETS SEE WHAT RESPONSE THEY POST, and you can make your own mind up.
21 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi David,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that you felt our service fell below the standard you expected, particularly regarding the way your concerns were handled during your interactions with our team. We take comments about customer service very seriously, and it is disappointing to learn that you felt disrespected and unsupported during what is already a stressful situation following a breakdown.
We would appreciate the opportunity to investigate this matter further. Please contact us directly with your booking details at customer.service@switchcarrental.co.uk so that we can look into your concerns in more detail.
Thank you for bringing this to our attention. We value all customer feedback as it helps us improve our service.
Warm regards,
The Switch Team
Great value car hire.
Booking on line was more difficult than expected due to the length of time it took to scroll to my year of birth. By paying for my hire up front the discount was very generous. Pick up was ok, but one of my documents didn't meet the strict criteria but your staff member was very patient and assisted me. The car was almost new (around 1600 miles) but the internal windows were dirty and needed to be cleaned before l felt safe to drive it in the bright sunlight. The car met all my needs and the return process was straightforward.
16 juli 2026
Review zonder uitnodiging
Antwoord van Switch Car Rental
Hi Mr Davey,
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found value in our pre-paid rates and that the vehicle met your needs. We're also glad our team member was able to assist you during collection and make the process as smooth as possible despite the documentation issue.
We're sorry to hear that the interior windows were not cleaned to the standard you expected. Cleanliness and vehicle preparation are important to us, and we'll share your comments with our fleet team to help ensure this is addressed moving forward.
Thank you again for your feedback. We're delighted that the return process was straightforward, and we hope to welcome you back again in the future.
Warm regards,
The Switch Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.