Switch Car Rental Reviews 

I am writing to update my ongoing complaint regarding my hire vehicle, as unfortunately the situation has deteriorated even further.

Following my formal complaint and Trustpilot review, I was suddenly informed that a suitable vehicle had become available. This was surprising given that I had previously been told there were no suitable vehicles available.

I was then asked to remain at home all day to await delivery. I rearranged my entire day and did exactly that. However, throughout the day the estimated delivery time continued to be pushed back later and later.

Eventually, I received a telephone call advising that the driver was stuck in traffic and, because they were not permitted to work overtime, they were turning around and returning to base. I was therefore informed that I would not be receiving the vehicle that day after all.

I was then asked what time would be convenient the following day. After explaining the earliest time I would be available, I was simply told that this was “not possible” and that, in that case, the hire would be cancelled altogether.

This level of customer service is completely unacceptable. At every stage I have been expected to alter my plans, wait at home indefinitely, and accommodate your company, yet there appears to have been no effort to accommodate me in return. The decision to cancel the hire because the delivery time did not suit your schedule is both unreasonable and wholly unprofessional.

This has caused me significant inconvenience, frustration and distress, particularly as I rely on a suitable vehicle for my mobility needs. The inconsistent information and lack of communication have only added to what has already been an extremely disappointing experience.

I ask that this matter is urgently reviewed by a senior manager. I would also like a full written explanation as to:

* Why a suitable vehicle suddenly became available only after I submitted a formal complaint.
* Why I was asked to remain at home all day when no realistic delivery could be achieved.
* Why the delivery was cancelled due to your driver’s working hours.
* Why the entire hire was then cancelled simply because the delivery time the following day did not suit your schedule.

I rented a ford transit van ,this is the most comfortable van I ever drove,I even left my belongings in the van at the time I returned the rental ,after reaching home I remembered that I left somethings in the van for my work ,a portable car tyre pump and two pair of shoes,I contacted Switch car rentals to see if it was still there or of it was missing/Stolen ,I spoke to Jason and he told me he will locate the van and search for the items I left and he will give me a call back soon ,Jason returned the call after 15 minutes letting me know that he locate the van and he found everything i left I just remembered my shoes and the car tyre pump and I forgot I had a Calvin Klein shoes which he add to the rest of items,I ask Jason if he I can buy him something for been such a honest person and he told me he is okay and don’t need nothing,the honesty in a company is one of the most important thing when you can rely upon a company trust .

Absolutely a terrible company. Promised as booked a 7 seater automatic. After not hearing anything from them regarding my booking I rang them. The woman on reception then told me they didn't have any 7 seater auto's and that other customers where waiting since June for one. What sort of two bit company doesn't have cars to rent out. She did offer a 9 seater vito which I accepted because I am due to go on holiday first thing in the morning. 04:08:2026. She then promised me that they would have it at my address before 5pm today. At 1pm I get a text message stating my booking for due to be delivered after I was due to leave to in the morning 04,08,26.
I rang to ask what was going on. And was met by a very unhelpful person who didn't really want to help. Making excuses that the replacement car was not available until tomorrow. Yet it was bookable for this afternoon on line. A lie.
I hate shabby service and the couldn't careless attitude form customer service tops it off.
My advice. Find another company. Don't rent from cowboys with little to no customer care.
They seem to prioritise cash paying customers. This is the HUL branch.
They may have changed the name but its still the same old sub standard service.

khirm and sonia was very very professional and lovely to deal with helped with any questions I had and I had a lot of them lol would 100% recommend if you’re your looking for a hire car and probably the best branch they have .

The company in general were very helpful in ensuring my choice of electric van was at the Milton Keynes branch and ready to go. Arfan was on site to show me how it operated and and was there on drop off to make the transaction a smooth one.

Very polite and helpful person was showing us round and asked us if we was happy with car can have a laugh with them

Amazing service from Brian and Adnan at the Birmingham Stirchley branch, very professional, polite and helpful and provided me with an upgrade. Would 100% recommend this branch and these 2.

Naheed from wolverhampton branch has delivered my car. He was very friendly, professional and fully explained the car and how the rental works . He was wonderful. He explained the condition the car needs to be returned in and was very efficient

I recently hired a vehicle from the Swift Worcester branch and received outstanding service from start to finish.

Amanda, Scott and Paul were all friendly, professional and genuinely helpful throughout the process. Nothing was too much trouble, and they made the whole experience straightforward and stress-free.

The Prestige range of vehicles was presented to an exceptionally high standard spotlessly clean, well maintained and a pleasure to drive. It’s clear that the team takes real pride in both their customer service and the quality of the vehicles they provide.

If you’re looking for a professional, reliable vehicle hire company with first-class customer service, I wouldn’t hesitate to recommend the Swift Worcester team. A big thank you to Amanda, Scott and Paul for delivering such an excellent experience. I’ll certainly be using them again.

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Switch Car Rental Newcastle
141 Lobley Hill Rd, NEWCASTLE NE8 4ZR
Car rental company
Neil Haley
550 points
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If I could it'd be - 5 stars. Nothing but absolute shit before I even got to get a hire car! Told nothing to hire all weekend until Monday Monday came nothing until Tuesday had to complain to head office and funny enough got a vehicle a bit faster on Tuesday after waiting from Friday. Had the car a week get a call my cars ready to collect so head over to get my car back and left hire car with just over half a tank of fuel, I never got the car with a full tank either. Cost me £25 to fill just over half a tank -(1.5l) now to fill the remaining tank iv been billed £48 unbelievable. Better still I'm getting fines for Tyne tunnel even though I have an account with them and all travel is automatically taken out my account better still the fine there trying to charge me is of May 2026 when I didn't even have the vehicle. But still trying to charge me and collect the money. I had there car from 10th July the fines from may. Wjat a horrible company I seriously wish I'd never came across them please be very careful using these cowboys because you'll be lucky to not get charged for using the rubber on the tires. Most hire companies do everything they can to help these done everything they could to make things as hard as possible stay away seriously unless you like been charged for things that you'd not get charged with from any other company

Sent all evidence that showes these fines aren't mine but little ryse redman just won't take it and continues to try and get money. Good luck with that scamming at it's finest

Tyne tunnel fines £30 if not paid by midnight the following day. Switch added £42 admin fees to this charge without even notifying there's an actual fine from the Tyne tunnel obviously anyone will be outraged by a £30 fine but then the hire company you're using then adds a further £42 for not notifying you of this fine until they have added there £42 fee to it.
But best part like iv said I never had this car when the fine was issued. Stay away unless you've got money to waste its outrageous fines £30 for a tunnel fine then switch will add a further £42 but not notify you until they've added there money. Wonder how many people have fell to this

I dealt with the Worcester branch, the gentleman who delivered the vehicle was helpful and friendly and showed me all the bells and whistles. The car was top spec and perfect condition. Ian and Neil collected the vehicle and were polite, friendly, helpful and on time. Couldn’t fault the whole hire and would definitely use again.

Naheed from Wolverhampton branch delivered the car, and was extremely polite. He explained everything in detail. Would recommend their service.
Hope to deal with you in the future.

Kind regards

I can’t thank the Worcester team enough. Mark arrived on time, was really pleasant. He explained the car controls and asked if I needed anything to be explained again. He was calm, polite and spoke clearly. Amanda and Hannah whom I spoke to on the phone were again,very pleasant to talk to and explained clearly as I was guided through the t&c’s.. Thankyou everyone for your patience and help.💐💐💐

I had a great experience with Switch Car Rental from start to finish.

The staff were incredibly polite, professional, and genuinely focused on helping the customer. When a small issue came up during the process, it was dealt with promptly and efficiently, making sure I could get better than expected. That level of customer service really stood out.

Both the collection and return of the car were quick and hassle-free. I especially appreciated the return process; there was no excessive scrutiny or trying to find tiny, unnoticeable marks on the vehicle. The inspection was fair, straightforward, and completed within minutes, which gave me a lot of confidence in the company.

The car was clean, well-presented, and exactly what I needed. Overall, the whole experience was smooth, transparent, and stress-free.

I'd definitely use Switch Car Rental again and wouldn't hesitate to recommend them to anyone looking for reliable service and friendly, customer-focused staff.

Steve the valet at the Lincoln branch was amazing, so helpful and polite, 10/10 for this guy he deserves a medal, great customer experience with this branch, would use again. Simon

The staff there are unprofessional the booking .com did not advise a 500 pound deposit when asked for the number to complain they gave me the wrong number they refused to provide there names they were extremely rude on the phone and in person

Naheed from the Wolverhampton branch was very helpful explained everything that was needed to know very good service

Booking the car was a straightforward process and despite a few bumps at the start with technology, Mehwish at the Luton branch front desk was super helpful and friendly!

Spoke to Katie in the Cardiff branch who could not have been anymore helpful and friendly. She’s was very keen to insure that everything was in place before ending the call even going as far to let me know the colour and model that would be delivered. I can’t thank her enough.

Amazing first class service! Helped out when we needed it the most, can’t thank Ryan and the team enough !