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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Really impressed with this company. I was looking to move my broadband and made initial enquiry and was contacted exceptionally quickly by a staff member who was extremely knowledgeable and helpful an... Toon meer

Beoordeeld met 3 van de 5 sterren

Chadwell Telecomms - So far - a disappointing experience. Trying to upload the ESim and contacting the company about problems experienced were NOT handled well. Customer service phone just rang out a... Toon meer

Beoordeeld met 1 van de 5 sterren

Had a rep come to my elderly mothers door. He lied about some central database and seeing that people had been paying too much money in the building we live in because of a generator installation... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm 75 and not good at technology, especially mobile phones, but one phone call to Switcheroo saved me half of what I was paying for my sim only deal .However it took the huge patience of one of your... Toon meer

Bedrijfsgegevens

  1. Prijsvergelijkingswebsite

Geschreven door het bedrijf

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

451 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,9

Alle reviews

(451)

85 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

was under the impression this is a…

was under the impression this is a price comparison site but actually they take all of your details then dont show any prices and expect a call instead. These are very underhand tactics and Ill no doubt get spammed with lots of unwanted junk mails and calls

25 augustus 2026
Review zonder uitnodiging
Logo Switcheroo

Antwoord van Switcheroo

Hi,

Thank you for sharing your feedback. We’re sorry that the process wasn’t what you expected and that this left you feeling frustrated.

Our service works differently from some traditional comparison websites, as in certain cases a member of our team may contact customers to discuss available options and help find a suitable deal.

We take your concerns regarding unwanted communications and the use of personal information seriously. If you no longer wish to be contacted, please get in touch with us so we can ensure your contact preferences are updated accordingly.

We appreciate your feedback and will take it on board as we continue to improve the customer experience.

Kind regards,
The Switcheroo Team

Beoordeeld met 5 van de 5 sterren

It’s gone well

It’s gone well. Today I am now with a different provider and it went through without a hitch. The person who called me was very helpful and I didn’t have to do much and what I did, all steps were carefully explained

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Changed phone contract, great deal

After initial contact the whole procedure has been easy and without issue, been with previous supplier 30+ years and change over so easy I can’t understand why I haven’t done it before, if your thinking of changing suppliers after my experience I would say just do it, it’s so easy!!

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Put my details on their page and got an…

Put my details on their page and got an almost immediate reply to tell me that someone would phone me within a short space of time. Turned out I got a better deal than through my present suppliers , so all in all a good timely service. One observation, I don’t know if they are informed by the new supplier as to what deal I’ve taken and for how long ? Will they contact me again after my new deal is coming to an end ?

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Switcheroo failed us.

I sent you an email about this yesterday.
On Tuesday 18/08 we were contacted by you.
Amir was friendly and helpful and my wife and I agreed to switch to 3 mobile.
We gave Amir our PAC numbers and to told us we’d receive new SIMs in 48 hours.
The SIMs have not arrived and we have had no contact at all from 3 or Switcheroo.
WHAT IS GOING ON?

18 augustus 2026
Review zonder uitnodiging
Logo Switcheroo

Antwoord van Switcheroo

Hi Mike,

I’m sorry to hear about the experience you’ve had following your switch.

Just to clarify the process, Switcheroo helps customers compare and select a new provider. Once an order is completed, the details are passed to the chosen provider who are responsible for setting up the contract, dispatching the SIM cards and providing the mobile service.

We completely understand that from your perspective this is all part of the same switching experience, though.

I’ve reached out directly and would really appreciate the opportunity to help get this resolved.

Thanks,
James
Switcheroo

Beoordeeld met 1 van de 5 sterren

Had a rep come to my elderly mothers…

Had a rep come to my elderly mothers door. He lied about some central database and seeing that people had been paying too much money in the building we live in because of a generator installation.

Called her energy provider and the building management after the call to hear that this was complete rubbish.

Very shady tactics to use targeting elderly people. Do not interact if they come to your door.

21 augustus 2026
Review zonder uitnodiging
Logo Switcheroo

Antwoord van Switcheroo

Hi Chris,

Thank you for bringing this to our attention. We take any concerns about the conduct of representatives in the field seriously, particularly where a potentially vulnerable customer is involved.

What you’ve described does not reflect Switcheroo’s approved sales process or the standards expected from anyone representing the business.

We’ve contacted you directly to discuss the circumstances in more detail, and the matter has been escalated internally for investigation and appropriate action.

We can also confirm that your mother’s address has been removed from any future sales activity.

Thank you again for raising this with us.

Best regards,
Switcheroo Support

Beoordeeld met 1 van de 5 sterren

Absolute rubbish

Absolute rubbish. Completely misleading process. The site collects all your details, makes you answer a long list of questions and... Shows nothing. Well, not nothing, but "Your energy deal is ready! Expect a call from... A switching expert".

Thanks, but no thanks. "A switching expert" :D No need for your spam or a sales call. Luckily, I used someone else’s number to avoid the call; apologies to whoever ended up dealing with these.

Just avoid the site, plenty of others actually provide instant online quotes without wasting your time.

12 augustus 2026
Review zonder uitnodiging
Logo Switcheroo

Antwoord van Switcheroo

Hi Zsolt,

Sorry to hear the journey wasn’t what you were expecting.

Switcheroo offers different ways to compare energy deals, including a fully online comparison journey and a telephone-assisted service with one of our switching experts. The journey you completed was for the latter, which is why you were asked for your details and advised that a switching expert would be in touch.

For customers who prefer to compare independently, our online journey allows you to view available tariffs, prices and standing charges on screen and choose the option that suits you.

We’ve also contacted you directly to explain the difference and hopefully point you towards the service you were originally looking for.

Best regards,
James
Switcheroo

Beoordeeld met 3 van de 5 sterren

I have cancelled this switch yesterday…

I have cancelled this switch yesterday I am staying with Scottish power for both my gas and electricity they have offered me a better tariff

30 juli 2026
Review zonder uitnodiging
Logo Switcheroo

Antwoord van Switcheroo

Hi Sylvia, thanks for letting us know, and no hard feelings at all.

That's the market working exactly as it should: you compared, your supplier realised you were ready to move and came back with a better tariff, and you're now paying less.

We'll happily take that as a win, even when it means you stay put. If you ever want to sense check the wider market again, we'll be here.

Thanks,
Switcheroo

Beoordeeld met 5 van de 5 sterren

Great customer service and care

I have a lovely girl call Grace who helped me understand everything I needed to know answered all of my question to the best of her knowledge and ability in a polite and positive manner, she also made the conversation funny which helped me not feel as stressed about switching. Couldn’t recommend her enough.

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Rose

The representative, Rose, was very helpful and friendly. She made the whole process feel effortless and l felt secure l was making the right choice.

25 juni 2026
Review zonder uitnodiging

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