Talabat Reviews 1.279

My recent experience with Talabat has been extremely disappointing and raises serious concerns about the transparency and integrity of their customer support operations.

I applied for the ADCB Talabat Credit Card offer and fulfilled every requirement, including spending AED 5,000 within the 45-day period. According to the promotion, I should have received AED 750 as a reward in my Talabat account—but nothing was credited.

When I contacted ADCB, they confirmed that my reference number is 100% correct. However, Talabat repeatedly rejected it as “account not found.”
This immediately pointed to an issue on Talabat’s end.

Unfortunately, contacting Talabat support only made the situation worse.

The so-called “live chat” feels almost entirely automated.
Responses are scripted, repetitive, and lack any real engagement. Different “agent names” appear, yet they speak in the exact same robotic manner. It is very difficult to believe I was speaking with actual humans.
The experience strongly suggests chatbot or semi-automated systems being used while presented as human agents.

I was promised multiple call-backs that never happened.
At one point, I received a call that rang for less than half a second—clearly done just to mark the case as “attempted contact” without actually speaking to me.

This behavior is unacceptable from a major company.
There is a clear lack of accountability, transparency, and genuine customer service. Customers should not be forced to fight for a promotional reward they rightfully earned, nor deal with evasive support systems designed to delay or deflect responsibility.

Unless Talabat improves its customer support processes, stops disguising automated responses as human interaction, and resolves legitimate issues promptly, I cannot recommend the service based on my experience.

Scammers 100% do not order from these scammers

I wish there was a rating lower than 1 star. Those lunatics cancelled my account because they marked me as spam (i cancelled 4 orders in a row, but i explained to them why i cancelled each one - two of which btw were not even cancelled by me but rather automatically cancelled by their idiotic app) and then the nightmare of reaching their customer service began. i could very easily reach their normal customer service puppets with a pro account but the thing is, they couldn't unblock my account but they just existed to tell me they unblocked my account WHEN THEY DIDNT. and i kept asking to talk to someone senior, they will talk to you in 60 minutes, 60 minutes pass without a call, i check the app and my support request is magically marked as resolved and they repeat again like puppets that suspicious activity was reported on my account.

god they drove me crazy. go to keeta, noon, kitopi, anything but those crazy oranges

Worst customer and partnership service ever… they steal people’s money by subscribing them into talabat pro without their consent and you talk to them they do nothing they are useless, as for partnership service they are liers and very bad the simplest way for them is to run away from their responsibility and refund the customers on behalf of the restaurants, they should learn from keeta and snoonu but by far their level is way below them

Probably the absolute absolute worst company you can go with. They are completely awfull. I recommend anyone that actually wants good service and not cold 3hrs food delayed EVERY single time to go to Careem or Deliveroo. Talabat is the absolute worst choice you can make for deliveries. my last 6 Orders have had 2 hrs of delays EVERY SINGLE TIME, MINIMUM 2 hours delay, i dont even know why i give talabat a chance just because they have some restaurants i like, they are without discussion the absolute worst service you can use for deliveries. And on top of that they pretend to be helpfull but they dont do anything for you in events of missing items or you waiting 3 hours for your meal they offer you a 15 AED voucher as if it fills your belly.
Complete awfull company and customer service, no wonder they have 1 star, they are not even willing to do anything about it or change it, and when they give you bad service they dont have any shame or compensation. Please if you respect your own time delete this app asap. aJoke of a company.

Very disappointing experience with Talabat. They delivered my order melted and broken, and even after promising a refund, they never credited the amount. Their customer service is the worst — not honest at all. They kept asking for multiple bank statements, even though I provided all the proof, yet no refund was ever issued.

This is unacceptable and unprofessional. I will definitely stop using Talabat, as there are many other better and more reliable apps out there.
Worst service ever — zero honesty and zero accountability.

Very Bad service, I Order a pizza from Domino’s by using Talabat , waited 2.30 Hours for delivery but did not appear. I contacted customer service like 5 times but they are useless and lied every time . After 2.30 hours they cancelled my order. Are they doing this In Dubai ?? Where is Municipality rules and regulations?

Rubish app and service, when you complain you receive tousand calls but no resolution, I have ordered and had no option to add a comment that I want half of my order not spicy, I call talabat immediatly and they have confirmed they transfer my request to the restaurant. I receive spicy order with no regular items, when I complain they said the restaurant will call you, when I speak to the restaurant they said they have not received my note. I ended accepting a wrong order and none of the parties accept to refund me. Talabat says it's restaurant mistake, restaurant says talabat mistake

The talabat in oman so bad they are have connections with the restaurant properly. I have picture for it when the client of the talabat text me he said in seven minutes for delivery my food as small as of until it’s not until I cancel my order the delivery, the food. Connection with the restaurant and talabat for not delayed the food. The talabat is really so bad cannot I can’t connect with the rest of the people what they have working they cannot even do with anything. i’m craving for something, but the telepathy cannot do anything for me. The food will be delayed for two hours from the restaurant and the restaurant close 1230 where the connection from the restaurant talabat

Today my family woke up and spent hours cleaning fine glitter from our lounge room after my son's birthday party last night. We ordered these glitter toys after my friends insisted they were fun - let me tell you that they are not - they simply just make an absolute glittery mess of your home - but that's a completely different story and review. After working up an appetite, I decided I would order some of your grilled chicken livers. I typically hate liver, they remind me of my boarding house, although today I missed home and decided I'd choose to keep this party going. When my dish arrived, I inspected it with great trepidation, the smell - it reminds me of home. Selecting my first ball of protein and iron goodness, I bit down. My legs instantly started quivering. The taste was truly most delightful. "Dare I another?" I ask myself - still in trepidation. "Why of course!" I mumble to myself excitedly, yet quietly. My wife asks me "are you ok?" "Quiet woman!" I proclaim. My son is saying "Daddy what are you doing?" "Eating liver" I say as shooting him a look as if to say "you can clearly see what I'm doing?" I tell them both to give me some space. I need to confirm if my taste buds deceive me. Getting down to eye level with the tray, I throw my fork to the wind and decide to pick up the next liver with my lips. Nay. My taste buds do not deceive me. This time my entire body is convulsing. I am seeing noise, I am hearing colour. I simply can not describe how good these livers are. I am beside myself. If I was in my bed, I would wet it with excitement. Thank you for giving me such a wild culinary experience. I can't wait to order again.

I had a bad experience with Kruh Burger restaurant. I usually order from them, but yesterday the food arrived cold — both the burger and the fries with cheese — and the Pepsi was spilled. Since I ordered through Talabat, I couldn’t return the food or eat there again. To make things worse, Talabat didn’t refund my money and their customer service was very poor. I felt really disappointed.

Delivery took too long, order was missing 1 item. Not happy at all.. they should fix this.

I placed the order around 1.48am and it says 2.40 to 3.05 at exactly 3.05 i chat to the talabat help line as assual the said they will do the best they can do. Pkay I waited again for about 5 to 10mins. And the ending is the hardees jumaira branch is having a technical issue that they didn’t receive my order only. Wow talabat and hardees very nice collaboration. I am sick and need to drink medicine and in the middle of the night i need again t find something to put on my stomach before the medicine. I hope all of us will think twice before we will use talabat app it may end up nothing especially if you order essential to them to not use talabat app. I will never recommend it to you guys.they will keep you hanging with un resolved issues.

I was surprised when i discovered that they add aome times 30% on food prices !!!!! They are stealing our pocket

طلبات كان من احسن الابلكيشن واحد يطلب منها بس للاسف صار من اسوء ما يكون طلبت أوردر ورد واجا الطلب غير كليا عن الصورة الموجودة في الموقع وتواصلت معهم وقالولي معاكي حق ونحنا نعتذر ووعدوني ٥ مرات انو يسترجع الطلب ويرجعولي فلوسي وطبعا كلها وعود كاذبة وصار اكثر من حدا عم يشتكي منهم والصراحة انا حوقف اتعامل معهم خدمة سيئه جدا وهيدا غير انو مرة طلبت طلبية وخسروني اكثر من ٥٠٠ ريال بسبب وضع اسعار خاطئة على الموقع غي مطابقة للسعر الحقيقةوطبعالما بتدفعوا فيزا ما برجعولكم الفلوس فبيجبروك تم talabat pay تصرفهم من خلال

i’ve been using talabat quite often, especially for lunch during workdays and sometimes for dinner when i don’t feel like cooking. the app itself is easy to use - search works well, filters are clear, and payment through card or wallet never fails. but lately i’ve had more small issues that make the experience less reliable. a couple of times the restaurant confirmed my order and then canceled 20 minutes later, which is frustrating when you’re already hungry. another time the driver called saying he couldn’t find my address, even though i’ve ordered from the same place many times before. deliveries can also be unpredictable - sometimes super fast, sometimes 30–40 minutes later than the estimated time. customer support does reply, but often with standard phrases like "we’re checking with the restaurant," so it doesn’t feel very personal or quick. overall, the app is convenient when everything goes smoothly, but there’s always that feeling that something might go wrong, so i try to keep a snack at home just in case.

Don’t deal with this company, guys — they’re awful and total scammers! Everyone complains about them. I ordered stuff worth more than 1,500 EGP from talabat mart , and the delivery guy only brought 3 items. From the way he talked and acted, I could tell he was the one who took the rest.

I contacted them a hundred times, and every time they said they’d “follow up with me.” Then, after a week, I got a call saying that “the system decided” they can’t refund my money.

I filed several complaints, and every time, the response was the same — the system said so, and I wouldn’t get my money back.

Amazing system, really. Good job

Scamming people they took the money from the app without any approval no one can handle a complaint even the high level people they know only how to Scamming that's it i will not recommend it for anyone

I am very unhappy with the pathetic delivery service of Talabat. They have disappointed me so many times. The last time was on 4 October when we ordered food from Al Baik. We ordered 2 meals that each had 2 burgers. When the order arrived very late after waiting more than an hour. The one meal was missing one burger. We phoned the delivery driver about it. The rude jerk just said don’t phone me, complain to talabat. Tried to complain on the app. The complaint function on app is not working. There is no customer support number to call. Which is pathetic. My wife send an email to customer support. Till to date not even an acknowledgement of the complaint. Talabat should re evaluate their company. Their current attitude and incompetent staff will cause there long time customers to leave them and move to their competitors. Wake up and smell the coffee.

0 talabat no radar sports