Dolly Reviews 3.697

Had a super wonderful experience. Would book them again

I paid for white glove services and they left empty boxes in my driveway. Called and they said they would pick up and nothing happened.

Perry and Oleh were amazing. They were extremely helpful and efficient and more than accommodating! Wonderful individuals to work with and worked fantastic as a team!

The deliveryvwad one time and very efficient

For a $150 delivery fee, I expected the bed to be set up. It was NOT CLEARLY explained that delivery did not include set up. I feel COMPLETELY RIPPED OFF.

The men who tackled the delivery and set up were great! They were efficient, skilled, and respectful of the homeowner’s property, accommodating questions and requests.

The price I was charged was more than I was quoted and I was not give an explanation.

The delivery team was excellent!

I asked for my delivery to be delivered from 12-2pm and it didn’t show up for six hours

Very quick and professional

I wish I would’ve known about Dolly years ago when I didn’t buy items from Facebook marketplace or thrift stores because I didn’t have a means to bring it home. It was very easy to set up and the communication was fantastic! Just note that they do not put anything together—they just bring up the pieces.

Package was not left where requested. It was left on a pathway, without protective packaging, and viewable from street.

Package arrived on time.

The movers were experienced, excellent, efficient, professional. Handled and loaded everthing with care for our 800 mile drive.

I would never use this company again. You can’t trust them to provide you the service you asked for and they agreed to provide!

I was charged 2 service fees for one job that was already expensive. They tacked on the extra service fee the day AFTER the job was done. That's not good business practice.

The delivery team was professional and efficient.

I would give zero stars if I could. Despite receiving a confirmation email and my credit card being charged for two moving helpers for two hours, no one showed up for my job. Despite numerous attempts, I was not able to find a working customer service number for Dolly (but found lots of online complaints). The first Task Rabbit customer service rep reached said she was unable to offer any assistance. Period. The second pushed my time out and one helper accepted the job. He was great and also got lucky because my fee was not reduced or refunded despite having to hire help from outside the platform. I was told the confirmation was not actually a confirmation (it literally said your job is confirmed and we’ll take it from here) because my job was not “assigned.” I will never use Dolly or TaskRabbit again and am considering a BBB complaint.

Prompt efficient and very easy to book.