TBS Factoring Service Reviews 

From the beginning Zachary was more than willing and able to help me throughout this whole process. I would definitely recommend TBS and their hard-work to anyone getting started in this industry.

TBS was very helpful in getting my transportation business up and running. Zachary really helped me understand everything I needed and provided great customer service and details in this process. His communication was top tier! I would highly recommend him and his company to anyone wanting services in getting on the road!

If looking for a good company go elsewhere can never reach anyone on the phone I'm sitting as we write this waiting on money that should have been paid on Fri so I can get fuel I'm just a small company and do not have a lot of overhead money like big companies so it's important that I get paid on tim

I’m with TBS & they suck, I’ve sit on hold for hours & no answer. I’ve left messages & emails & no response in a reasonable time. They have no customer service & their agents are a joke!!

Tbs sucks I strongly advise nobody to factor with them … I have been trying to get released from them haven’t got a returned call yet. It’s been a whole month. Taking legal action

I’ve never factor a load went back a year later trying to get my ucc released for over two weeks now and no answer or no help this should be against the law or a law suite

In 2017 I started my business and used TBS to factor my loads. In 2018 I requested they not renew my contract. I was told I did not get the required documentation in In time to cancel. So I got another 1 year contract automatically. So in 2019 I made sure I got them all the documents they needed and they still did not cancel my contract. In 2020 they told me they would do a month to month contract at the end of my contract. I found out that was a lie too. I was told to send in the documentation again and they would start the process and that I could continue to factor until it was done. Now they are saying I have to start the process over because I factored another load. They also said my contract renewed until next year. I would recommend no one ever use this company because they will own your business for life. I have had to contact my attorney to get this issue resolved because they will not let me leave them

I rate TBS a 0 at this point. They do not mind taking your money, but when you call IN regards of money they haven't paid nobody ever knows anything. They are always broadcasting "they will get back with you in the hour" but why have our situation been going on for a month? Also they lie they all say one department is supposed to be the one to help, then when we finally get that department they can't even help. And they sent a letter to a mill that we are direct with a letter to pay them instead of paying us direct without our permission. But we will leave all of this to our lawyer the funds nobody has a "tracking" number for. And i don't comment we are sorry for the inconvenience or thanks for bringing it to your attention .

I'VE BEEN WITH TBS FOR ABOUT 8 YEARS BUT I DOUBT I'LL MAKE 9YRS. I SENT IN 6 INVOICES LAST WEEK AND WAS ONLY PAID FOR 5,BUT I ALWAYS MAKE COPIES SO I'LL JUST PUT ON SOCIAL MEDIA TO SHOW HOW MY SCHEDULE PAYMENTS DOES NOT MATCH MY INVOICE SHEET. THIS ISN'T THE FIRST TIME THIS HAS HAPPENED, BUT IT'S GONNA BE THE LAST.

I love TBS. If they have ever made a mistake they were quick to fix it for me. TBS is a great company with their clients in mind. I see a lot of comments about an operating system upgrade/switch. Companies have to get new programs in order to better serve their clients. I will happily stand by them while they work out the bugs. Please find me a company who doesn’t have long hold times when you call right now. Thank you TBS for all you do for truck drivers and small businesses.

Right now I can’t recommend them as they switched operations systems and aren’t providing accurate detailed settlement sheets

They are not responding to my complaints which are numerous at this time so I’m filing complaints for you to protect yourselves.

Good company until they switched operations systems

We have been with TBS for over 5 yrs. Everything was good, with an occasional glitch, until recently. They are saying I have outstanding invoices close to $13,000. I have gotten proof of payment from my customers and submitted it several times to TBS customer service and my account manager a month ago. But they have all stopped responding and the invoices are still marked as past due. I'm not sure what's going on or how they lost these payments, one was even ACH. But I predict we will be ending our business dealings with TBS in the near future. This is unacceptable.

This review is being written for the sole purpose of informing new carriers or carriers that are thinking about using TBS as an alternative to the Factoring company they're already using. I honestly don't know what the TBS customer service model is. But I can attest to the other reviews that they were once top of the tier in customer service and Factoring services. The wait times on the phones have always been incessantly long (even before the new system update). But the TBS app chat session was a good option. After the new system update, no one ever answers the chat. Forget calling; you will be on hold s minimum of 45 minutes. And you wouldn't need to do either if they'd just settle the BOLs that are submitted. My wife submitted a schedule on a Sunday morning which should've put her further along in the que for Monday. We weren't funded at ALL. So no money, and no one you can talk to about it. Steer clear, at least until TBS becomes what it use to be.

I started factoring in 2018 was a good company until recently . Very bad customer service , you’re on hold for over 1hr! Was told since Thursday that my issue would be resolved. It’s Monday and I’m still getting the same response !

I've been doing business with TBS since 2012 and for the first 2 years everything was GREAT. But for the last sevens years the service has been HORRIBLE. Communication, lies, poorly trained employees, time of factoring loads, customer service, long wait times to speak to ANYONE for help, high factoring rates are among the problems I've had with them. I have tried about 3 other times to leave but I stayed because Sherry Woods promised that things would get better and I believed her. But I decided this year(2021) it was time for a change. So I contacted TBS to get my renewal date, they told me May 24, 2021. I was also told that I needed to give a 30 day notice of cancelation. So around April 4, 2021 I submitted my notice of cancelation to EVERY TBS email that I had access to. On April 6, 2021 I received acknowledgement from TBS that they had received my notice. My new factoring company contacted me to warn me NOT to factor anything with TBS after May 24,2021 because it might auto-renew my contract. So May 19, 2021I contacted TBS to double check my renewal date (just to be on the safe side). At that point I was told by TBS that my contract had already renewed (to my surprised). TBS informed me that I was suppose to STOP factoring with them on April 24, 2021(last 30 days of my contract). And because I continued to factor, my contract has already auto-renewed (but the original contract doesn't end until May 24, 2021). So the exception is that my company can NOT factor with anyone (including TBS) for the 30 days. This is just another way for TBS to try to force businesses to stay with them despite giving them poor service.

Dear TBS, if your service was good, companies wouldn't be trying leave and you wouldn't have to resort to such deceptive practices to TRY to keep them.

Poor “Avoid At All Costs” go to their website, read all the complaints, they are 100% accurate. Listen to me, a client of 5 years now with them, end of contract its “AUDIOS”, what a shame!!!

Once a great company, now all crap!

Do not believe it a computer update, that has nothing to fo with the answering phones, and customer service

UPDATE: My acct is 10061 but then TBS, stop the BS, people are not hopefully that stupid, all you have to do is Key the persons name into your computers, and you already know who the person is just by a name.

People please.. right this second, once again on hold to TBS for over 1 hour just again, waisting my time, because again, they got the payout schedule all wrong… RUN FROM TBS, even the Acct Mgr after 5 emails never respond, they do not even respond thru the TBS app for literally hours, if your lucky..,

Insanely poor customer service!!!!!

It is a constant battle to get anyone on the phone. I have been with TBS for approx 3+ years despite a small break. Tawny is excellent, but when it comes to customer service. I can not get my account rep to call me back. I have been charged for wire fees that go in as ach the next day. I have been assured it was going in by wire, paperwork was turned in by 1030 am, and yet is comes as ach. At this point I am going to transition out to a zero balance and switch factoring comanies I am just over it. RUN the customer service I used to have with this company has gone to heck since they started working from home. It will take you 30 to 45 minutes and then get cut off. It will take you all day to get a person on the phone.

TBS factoring is a complete rip off! We’ve been with this company for 7 months and it’s been a headache. They’ve decided to start taking recourse fees from previous loads that companies haven’t paid them for, instead of reaching out and discussing the issue. How do you expect for companies to grow when you’re taking from them without any explanation? I’ll be glad when our contract ends! I suggest from now on reach out to the company explain to them about the recourse fees that are in question before you start taking money from loads that don’t coincide with the load you’re trying to collect on. Being professional is a plus!

Worst Customer Service Ever!!!!
We signed our new trucking business with TBS in December 2020 for factoring services. BIGGEST MISTAKE EVER! It has since been a nightmare getting any customer service from them, and worse still getting a live person to talk to on the phone. When you call, you get the voicemail run-around, which then puts you on hold for more than 30-45 mins, or, till you hung up. Occasionally, if you're lucky and you get someone, you really don't get the help you want. Not infrequently, you're routed to another voicemail session! The other bad thing is that they don't even answer emails. With the pandemic, phone or email customer service from home should not be that more difficult than being in the office. If anything, it should make it easier. Which means, they're not really working when they're at home!!! We tried to terminate my factoring contract with them & that's another nightmare. We can't reach anyone and, the few times we did, they're outright uncooperative. I don't understand why they want to keep customers, but, don't have the time to provide any service to them - not even answer phone calls or return emails. We're trying to terminate our agreement, but that's another nightmare! Many companies are in the same situation with the pandemic, but, are doing a decent job catering to their clients. We really regret signing up with TBS Factoring. We hope TBS, for its own, &, its clients' sake, to take this and other similar complaints, to significantly improve its customer service.

I don’t know what happened to this company last year. Ever since they have allowed the employees to work from home, they’ve been rude and always put me on hold for an hour. EVERY TIME I call I wait at LEAST 45 mins to an hour on hold . You can’t allow ppl to work from home. They are not working. They are playing with kids, dogs, etc. I can hear it all in the background. Waiting on hold for an HOUR is UNACCEPTABLE! You all need to get fired and new employees who actually take their job serious, hired in your place. NOBODY should be allowed to work from home, because u ppl don’t work. I’m gonna have to find out who your bosses are and let them know what’s been going on. We will be leaving. You are losing a huge account. I wonder how your boss feels about that!