Tennispro Reviews 

I am writing to formally express my deep disappointment and frustration regarding my recent order placed and paid for on 16th September 2025.

Despite my timely payment, the order was never shipped. On 18th September, I received an email from your team, after which I promptly replied with the required information. Unfortunately, I received no response. After waiting two days, I followed up again on 20th September, yet still no reply.

In my attempt to resolve this issue, I reached out through your live chat with a representative named Stephanie, who acknowledged the problem was on your system’s side and assured me that your customer service team would respond to my email. To ensure visibility, I even contacted you through Instagram direct messages, where I was once again promised a reply "as soon as possible." However, more than 48 hours passed without any proactive communication from your side.

When I followed up yet again, I was told that I had not submitted the necessary document—despite my clear evidence that the attachment was included in my original email. After resending proof, I was shocked to then receive a reply implying I had filed a dispute with PayPal, which was not the case at that point.

This experience has been exhausting, unprofessional, and deeply discouraging. While I believe your store may generally provide good products, the handling of my case reflects poorly on the dedication and accountability of your customer service team. It is not acceptable for a paying customer to have to repeatedly chase responses, provide the same evidence multiple times, and still be met with dismissal or blame-shifting.

At this point, I feel I have no choice but to escalate the matter with PayPal in order to protect my purchase. I regret that it has come to this, but the lack of responsibility and effective communication from your side has left me with no other option.

I sincerely hope this feedback is taken seriously, as no customer should have to go through such a frustrating and disappointing process simply to receive what they rightfully paid for.

They are excellent. Of course you have to do your research on the products. But I found them to be 5 stars and very good. No complaints at all.

Jeg var rimelig skeptisk ovenpå de andre trustpilot anmeldelser, men jeg blev overrasket.

Levering fra Frankrig på 3 hverdage :-) Og produktet er i orden. I øvrigt en meget skarp pris.

I have ordered 5 items and

I was being really sceptical at the beginning because of the bad reviews I saw but I ordered a Dunlop SX300 and everything went smoothly, got my order in the estimated time and the racket is amazing! Really happy with the service offered.

I recently used TennisPro to buy a present for one of my nephews. I found a great assortment of products, medium-high quality sport apparel, and apparently the shipping and customer service experience had to be excellent (the platform seems to provide all the contact details and shipping costs). Instead I had a bad surprise becausee my package didn't come on time, and nobody answered my questions neither via email or phone. I sent 2 emails and I tried to call 2 times after the purchase, also in the following days, but nobody answerred. I tried to contact the carrier in Milan, and I was answered from a person in Tunisia, that my parcel, supposed to arrive on Saturday morning, was postponed to Monday morning. The parcel was already in Milan and it has to be sent to Turin - 100km distance - max 2 hours of distance. i absolutely needed to receive the parcel on Saturday for a ceremony and coming on Monday it has ruined the experience for my nephew and also for me. I will never use it anymore, I don't trust it anymore.

The have you pay for retuning items. Shocking. They sell stuff for the same price you find on the main brand websites but then they don’t offer free return, a routine for all major brands. What’s the point of buying here? I should have bought my tennis shoes on the ASICS website as I always do. Never again.

Bought 2x rackets, strings and over-grips fitted, good value, fast delivery, great service. Highly recommend.

Everything perfect! 👍

Nos vários pedidos que fiz correu sempre tudo bem. Envios rápidos e ótimo serviço de encordoamento. Muito bom.

Compre un pantalón y una camiseta, y todo bien.
el problema viene con la devolución, en la web no aclaran como hacer, a los correos electrónicos no contestan, el teléfono no te lo cogen y lo mejor es que te cobran 15€ por realizar la devolución.

Tenispoint, tennis warehouse y otras tantas paginas, trabajan muchísimo mejor que ellos. No recomiéndo para nada comprar aqui habiendo otras alternativas mejores.

Attracted by the very competitive prices. Bought a raquet and pair of shoes.
Prompt reaction, delivery in 4 days, goods perfect.

Als Kunde aus Deutschland übernimmt man die Kosten bei einer Retoure.
Diese liegen bei wenigstens 15€.

Placed the order on Thursday, received it on Monday. Prompt delivery from France to Sweden. Was a bit nervous due to bad ratings here but everything was perfect. Thank you.

Ordered from tennispro for the first time last week. Everything went smoothly, the order was shipped quickly and the item arrived well packaged and everything was correct. Was also very reasonably priced. I will be ordering from this company again in the future.

Meine Reklamation eines Produkts von Mouratoglou Apparel wurde nicht einmal ernst genommen, geschweige darauf eingegangen. Die Verfärbung des Kleidungstücks nach dem ersten Waschvorgang ( obwohl ordnungsgemäß nach Waschanleitung durchgeführt) wurde ganz einfach mit dem Verweis "Decisions are made by the brand, not by us" abgewiesen.
Kundenfreundlichkeit sieht anders aus!!

Buenos días.
Devolví unas zapatillas de tenis y después de 15 días me dicen no saber nada de mi devolución. Y yo sigo esperando mi reembolso de 50€. Después de haber pagado 15€ por realizar la devolución, lo cual me parece muy abusivo, ahora tengo que pelearme con ellos para recuperar mis 50€. No me contestan al teléfono ni a los mails. VERGONZOSO!

Servicio horrendo, para devolver un producto es demasiado difícil, lo hacen así para no devolverte el dinero, los horarios que tienen de atención al cliente son falsos, en varias ocasiones intenté ponerme en contacto con ellos en el horario que indicaban y fue imposible, luego inicié el proceso de devolución sobre unos botines que me hacían daño en el dedo meñique tuve que pagar 15 euros (creo que es hasta denunciable, eso es deplorable) y ahora dicen que no me pueden devolver el dinero porque están sucios... cosa que es totalmente falsa de nuevo, no tienen ningún defecto de uso ni mucho menos, había una pelotilla muy pequeña del calcetín para ser exacto pero que ya ves tú esque me los probé con el calcetín, porque obviamente me los tengo que probar para ver si me van bien y como no me fueron bien los devolví teniendo que pagar los 15 euros, no recomiendo pedir aquí, yo desde luego no lo voy hacer, y la página web es pésima, solo pedí aquí porque era el único sitio donde había stock, no cometáis el mismo error que yo, pedir en otro sitio más profesional, la devolución estaba perfecta con los papeles dentro de los botines, la factura, todos los papeles, el mismo olor con el que vinieron, la etiqueta....

Fiz o pagamento da minha encomenda por transferência bancária imediata há 1 dia, mas até agora não recebi nenhuma notificação de confirmação de pagamento. A minha encomenda ainda está com o status "processing".

Gostava de saber se o pagamento foi recebido corretamente e qual o motivo de ainda não ter sido atualizado o status da minha encomenda. Agradeço uma resposta para poder entender o que está a acontecer.

Rapidos, buenos precios y serios.