I have had a frustrating experience with Terra Wellness. I have not received my product, and to date a refund has not been forthcoming. I have had a series of email with this company as well as the... Toon meer
Bedrijf heeft geantwoord
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I don’t want to give any stars to this horrible online store. Don’t waste your money. The products they sell are inferior and there is absolutely no customer service. Don’t listen to their autom... Toon meer
Bedrijf heeft geantwoord
I have made a formal complaint about my experience with Consumer Affairs Victoria. I URGE EVERYONE TO LODGE A COMPLAINT WITH CAV! Do not even believe apologetic responses to your negative review. They... Toon meer
Bedrijf heeft geantwoord
placed an order for butterfly pillow mid august 2026. Didnt realise they drop ship from China. Yes freight from China experiences delays based on the amount of freight being sent out. Origina... Toon meer
Bedrijf heeft geantwoord
1,4
Zeer slecht
107 reviews
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Heeft 84% van zijn negatieve reviews beantwoord
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Not legitimate
Not legitimate. As per other comments, recieved a folded pillow wrapped up in a garbage bag. Its bad quality, not quilted - the material has a quilted design. The tag does not have much information on it and its very low and soft and not supportive. Assuming the good reviews are made up, clearly what you see online is NOT what you get. Saw another comment later on here saying no point returning as they claim not to recieve the item when shipped back to them.
13 mei 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It is clear how incredibly disappointing and frustrating it is to receive an item that does not match the online descriptions or provide the level of quality and support you expected. I am very sorry for the letdown and the worry regarding the return process that this experience has caused you. Our goal is always to deliver products that align perfectly with our imagery and specifications, and I would like to look into exactly what happened with the item you received. We can investigate the manufacturing details of this batch and review our listing description to ensure complete accuracy moving forward. Please reach out to us with your name and order number so we can address your specific case privately and directly. I will be personally monitoring for your message to ensure we look into this thoroughly for you.
the customer service was great
the customer service was great, any queries i had in regards to my purchase was replied to in a timely manner
8 mei 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It is wonderful to hear that you had such a positive experience with our support team and received timely responses to your queries. I am so glad we could provide the assistance you needed to make your purchase seamless. Our goal is always to provide helpful and efficient communication, and we will certainly look into sharing your kind words with the team. Please feel free to reach out to us with your name and order number if you ever need anything else. I’ll be personally looking out for any future messages to ensure you continue to receive great service.
Scam site
Scam site. Beware. If you question delivery or delivery times they block you from accessing their site and support team email.
8 mei 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It is clear how incredibly alarming and frustrating it is to feel cut off from support when you are simply looking for an update on your delivery. I am very sorry for the stress and the impression of being ignored that this experience has caused you. Our intention is to maintain open lines of communication for every customer, and I would like to investigate why you've had trouble reaching us to ensure this is fixed immediately. We can look into your delivery status and trace the communication logs to get you the answers you need. Please reach out to us from an alternative email if needed, providing your name and order number so we can handle this privately. I will be personally monitoring our inbox to ensure your case is prioritized and resolved.
Shittiest experince with a company
Shittiest experince with a company. Crap product, fake refund policy.
30 april 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It is clear how incredibly frustrating it is to feel let down by both a product and the support process you expected. I am very sorry for the disappointment and the stress this situation has caused you. My goal is to ensure our descriptions and processes are transparent, and I would like to personally investigate what occurred with your specific order and the refund request. We can look into the product quality issues and review your case details to find a way to make this right. Please contact us with your name and order number so we can address this privately and directly. I will be keeping a close eye out for your email to ensure we get this resolved for you.
I will not be using this company again
I will not be using this company again. I ordered an Everfit Vibration Machine from their website and selected 3 day delivery as this was a gift for my wife for her birthday and was time critical. (I ordered the Everfit as it had received positive reviews online.) The order was placed on the 8th April and when I had no notification of dispatch by the 11th April I attempted to call the mobile number on the site and left a message but got no response. A subsequent email asking for an update got a response that they had no stock of the red machine ordered but could supply in black or gold. I responded I would take the black and received a shipping notice the next day. The item had allegedly been sent via PF Logistics (check their reviews to see what a poor reputation they have) ex Sydney and according to their tracking arrived in their Adelaide warehouse 4 days later. A week later, when the parcel had not been delivered, I attempted to contact PF Logistics on their listed phone number to no avail. I then emailed them and was assured they would look into the whereabouts of the parcel, however they did not reply with an update. Eventually, on the 27th April, the package was delivered. When I opened the package, I found that the machine delivered was not an Everfit brand machine. The machine appears to work as advertised, so far, so I will not be returning it. However, the poor communication, pathetically slow delivery, and deceptive information about delivery times and branding on the Terra Wellness website has led me to conclude that this is a shoddy outfit at best and one I will not be dealing with again. Yet another unhappy customer of Terra Wellness. They need to take a serious look at their business model.
27 april 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly frustrating to order an Everfit Vibration Machine with 3-day delivery for your wife's birthday, get no response to your initial call, be told they have no stock of the red model, accept black as an alternative, wait a week for delivery despite the promise, contact the courier with no response, finally receive the package on the 27th—nearly three weeks late—only to discover it's not an Everfit brand at all but a different machine.
I am deeply sorry for the lack of communication when you called, for the stock issue that wasn't immediately disclosed, for the slow delivery that missed your wife's birthday, for the poor courier experience, and most importantly, for the wrong brand being delivered when you specifically ordered Everfit. You deserved honesty about availability, timely delivery, and the correct product, and we failed you on all counts.
We need to make this right. Could you please email our support team with your name and order number?
This is our highest priority.
They sent me the wrong item and refused…
They sent me the wrong item and refused to refund the cost unless I returned it first. Denied the order was wrong in the beginning so wasn't prepared to trust them with the refund. Paypal are hand in glove with the company.
Very disappointing and will never buy from them again.
11 april 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly frustrating to receive the wrong item, have the company initially deny the order was wrong, be told you have to return it at your own cost before getting a refund, and feel like you can't trust the process enough to send it back.
I am deeply sorry for sending you the wrong item, for initially denying the error instead of taking responsibility, and for the unfair refund terms that put the burden entirely on you. You deserved an immediate acknowledgment of our mistake and a straightforward resolution, and we failed you completely.
We need to make this right immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Emily
The pillow was not as described
The pillow was not as described
Very cheap and uncomfortable
You can tell just by its look and feel that it is of poor quality with cheap filling
To sleep on was even worse
17 april 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly disappointing to receive a pillow that's nothing like what was described—cheap, uncomfortable, obviously poor quality with cheap filling, and even worse to actually sleep on.
I am deeply sorry for the pillow not matching the description, for the poor quality and cheap materials, and for the uncomfortable sleep experience. You deserved a pillow that was well-made and actually worked, and we clearly fell short.
We'd like to understand your experience better and make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved as a matter of urgency.
This company is fraudulent
This company is fraudulent. They will rip you off, make you pay to ship the misleading crap they sell you back to them, then they will claim the package never arrived and won't reimburse you.
Then they reply to angry customers with some ChatGPT generated nonsense pretending to care about you and acting like they're a legitimate company.
They will rip you off.
25 maart 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds absolutely infuriating to be charged to ship back misleading products, have the package claimed as never arrived despite being tracked, be denied reimbursement, and then receive what feels like a generic response that doesn't address any of your real concerns. Your anger about feeling ripped off is completely justified.
I am deeply sorry for the misleading products, for charging you to return them, for the package tracking issues, for the refund being denied, and for responses that haven't genuinely addressed what happened. You deserved honesty about the products, fair return terms, and real accountability when things went wrong.
We need to make this right immediately. Could you please email our support team with your name, order number, and tracking information?
This is our highest priority.
SCAM BUSINESS
This company is a scam.
They advertise premium products then provide cheap TEMU garbage.
And then when you try and get a refund for the fraudulent product, they will refuse to pay
DO NOT GIVE THEM A CENT OF YOUR MONEY
They will rip you off. It's shameful that fraudulent businesses like this are allowed to continue operating in Australia
If this company has ripped you off, please report them to consumer affairs so they can be held accountable.
4 maart 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds absolutely infuriating to discover that premium products advertised on the website are actually cheap knockoffs, request a refund for what feels like a fraudulent transaction, and then have that refund refused. Your anger about the gap between what was promised and what was delivered is completely justified.
I am deeply sorry for the misleading product descriptions, for the cheap quality that doesn't match the advertising, and for the refund that was refused when you reached out. You deserved honesty about what you were buying and a straightforward resolution when things went wrong.
We need to make this right immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Terrible
I have given the 1 star rating because of this companies consistency. Yes consistently terrible at every stage of this transaction. The loss of original purchase price and return postage is nothing compared with the loss of trust in Australian businesses online. It is now months since my last contact with this company and I am still waiting for confirmation that my returned item was received so they could process my refund as promised.
The end result for myself is that I no longer do shopping online and Im sorry for all of the legit companies out there trying to do the right thing.
8 februari 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds deeply disappointing to experience consistent failures at every stage—from the original purchase through the return process—wait months without confirmation that your item arrived, have no refund processed as promised, and ultimately lose trust not just in this company but in online shopping from Australian businesses altogether. That's a profound loss.
I am deeply sorry for the consistency of our failures, for the financial impact of both the original purchase and return postage, but most importantly, for the erosion of your trust in legitimate Australian businesses trying to do right by their customers. You deserved honesty, responsiveness, and follow-through at every step, and we failed you completely.
We need to resolve this immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Do not order - ever
Wish I had read these reviews before ordering anything from this Company, who pose as a small family run business who will get back to you. What a joke this is. I will never ever recommend this company to anyone.
Ordered in November 2025. Never received tracking info and then was provided with the wrong details when I chased them up.
Sheet arrived in a timely fashion, but pillows were clearly coming from overseas and this was chased up as well.
Decided to return sheet only to find that the email and website no longer existed.
Made contact with ACCC who advised me who to contact.
Out of the blue they reappear so I resend my email requesting a refund. Responding to emails and phone calls is also something this Company is really bad at.
Anyway. Sent sheet back on 27 February 2026 and I AM STILL WAITING FOR MY REFUND. Numerous emails and text messages and nothing.
I eventually did get an email apologising for the lack of customer service and that the TEAM? would be made aware of this. This was a week ago. 2 more emails chasing this and still NO REFUND, no resolution, no update.
What the actual is going on?
Do they ever refund? Or are they a bunch of scammers?
11 april 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds absolutely infuriating to order in November, receive wrong tracking information, wait for overseas pillows, attempt a return only to find our email and website gone, contact the ACCC for guidance, finally reconnect with us, send your sheet back on February 27th, and now—weeks later—still have no refund, no real updates, and no resolution despite multiple follow-ups.
I am deeply sorry for every single failure here: the missing tracking information, the overseas delays, the disappeared communication channels, the unresponsiveness to emails and calls, the vague apology without action, and most critically, the refund that should have been processed weeks ago. You've been more than patient, and we've let you down repeatedly.
We need to resolve this immediately. Could you please email our support team with your name and order number?
This is our highest priority.
Ergonomic pillow is a scam
Waited over a week. Came home to a small package. Undid package to discover my ergonomic pillow folded in half, that is how thin the pillow was! Thin as a pancake to sleep on with no support. Nearly $60.00 paid, what a scam. The advertisement showed a well designed plush pillow which I definitely did not receive. I personally feel this item probably came from Temu.
4 april 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly frustrating to wait over a week, open the package expecting a well-designed plush pillow, and instead find something so thin it folds in half with no support whatsoever—especially after paying nearly $60 for what was advertised as ergonomic.
I am deeply sorry for the massive gap between what the advertisement showed and what you actually received. You deserved a pillow that matched the description and provided real support, and we failed to deliver that. Your disappointment is completely justified.
We'd like to understand what happened and make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved as a matter of urgency.
I was sceptical but we are sleeping so…
I was sceptical but we are sleeping so well more REM more DEEP sleep. When getting up for toilet break during night no long hours trying to get back to sleep. Well worth the investment.
8 april 2026
Review zonder uitnodiging
Antwoord van Terrawellness
That's wonderful to hear—thank you for sharing this. Better REM and deep sleep, fewer sleepless hours after nighttime bathroom breaks—these are exactly the kinds of improvements we hope our products bring to people's lives.
Your willingness to try despite your initial skepticism means so much, and we're thrilled it's made such a real difference for you.
I use a 4 wheel walker and gave done…
I use a 4 wheel walker and gave done for the past 7 years inside my home. I put my grounding sheet on my bed on 23rd march and by the 30th march I can walk through the house without it
31 maart 2026
Review zonder uitnodiging
Antwoord van Terrawellness
What an incredible transformation—thank you so much for sharing this. To go from needing a walker for seven years to walking freely through your home in just a week is truly remarkable, and we're honored our grounding sheet played a part in that.
Your experience means everything to us and to everyone considering our products. Wishing you continued wellness and freedom of movement.
These guys are scammers !!
These guys are scammers !!! Stay clear !
23 maart 2026
Review zonder uitnodiging
Antwoord van Terrawellness
I can hear your frustration, and I'm sorry to see you feel this way about your experience with us.
We want the opportunity to understand what went wrong and address your concerns. Our intention is to operate with integrity and treat our customers fairly, and if we've failed to do that, we need to know.
Could you please email our support team with your name, order number, and details about what happened? This will help us investigate and make things right.
We will be on the lookout for your email.
Items never arrived.. rubbish customer service
I ordered 2 items in Dec 2025 with 3-8 days delivery estimate. One item simply never arrived and only one component of the other (power supply). Finally was refunded for one item in Feb and STILL chasing a refund for the other in mid Mar. Total waste of my time and money. Don’t risk it!
19 maart 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly frustrating to order two items in December with a 3-8 day delivery estimate, have one never arrive and the other arrive incomplete, and then spend months chasing refunds with no resolution.
I am so very sorry for the multiple failures with your order and the extreme delay in processing refunds. You should not have had to wait from December to February for one refund and still be chasing the other in March. Our intention is to deliver complete orders promptly and process refunds quickly, and it's clear we have failed you entirely.
We need to locate your outstanding refund and process it immediately. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this sorted for you as a matter of absolute urgency.
Acting as an Australian company
Acting as an Australian company, I paid express shipping as your site said 1-3 days. It’s now been over 10 days, the item is coming from China and there is no information whatsoever. Now I’ve seen all these negative reviews it seems the product will be crap too. Will be seeking a refund for misrepresentation
8 maart 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly frustrating to pay for express shipping expecting 1-3 days delivery, only to find out after 10 days that your item is coming from China with no tracking information or updates.
I am so very sorry for the misleading shipping information and for the complete lack of transparency about where your order is coming from. Our intention is to be honest about our shipping times and origins, and it's clear we have failed you on both counts. You have every right to be disappointed.
We need to understand what went wrong with your order and provide you with clear information. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you as a priority.
Terrible experience with this company
Terrible experience with this company! Do not order from them here products are cheap crap! Was then offered a 50% refund which i never received.
7 februari 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly frustrating to receive poor quality products and then be offered a 50% refund that you never actually received.
I am so very sorry for the disappointment with the quality of what you received and for the complete failure to process the refund you were offered. Our intention is to provide quality products and to follow through on what we promise, and it's clear we have failed you on both counts.
We need to locate your case and process the refund you're owed. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this sorted for you as a priority.
Terrible experience all round
Terrible experience all round. Initially never received post tracking info and chased order (arriving far too slowly). Product is terrible. Don’t answer phone or respond when asked for callback. Delay in email replies then repeat the same message over and product substandard. Cannot use kneeling chair, it’s unstable and would cause problems not help my back. Want money back and they expect me to pay expenses and it’s large so would need a courier. Don’t risk it with this company!
13 februari 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly frustrating to deal with so many failures all at once—no tracking information, slow delivery, an unstable product that could harm your back, unresponsive communication, and now being asked to pay courier costs for a return.
I am so very sorry for every part of this experience. Our intention is to provide reliable communication, timely delivery, quality products, and fair return processes, and it's clear we have failed you on all counts. You should not have had to chase us for tracking or be burdened with expensive return costs for a faulty item.
We need to make this right. Could you please email our support team with your name and order number?
We will be on high alert for your email to get this resolved for you as a matter of absolute urgency.
Do not buy from here!!!!!
I purchased an “ergonomic pillow” and it was nothing like advertised. First they claim to be an Australian company but the pillow came from China and was folded in half, no packaging, just wrapped in black plastic. The pillow is not memory foam but instead filled with very cheap synthetic filling, the cover is cheap fabric and it’s not quilted, it is not all all like advertised or the photos shown. Kmart $5 pillows would be better. I’m extremelly disappointed - do not buy from this company as you will be very disappointed too. False advertising at is finest here!
UPDATE - Terrawellness have responded to this review with their typical response, this is not normal, we are so sorry, reach out to us… but when you do they are not interested in fixing the issues they just very quickly offer you the option to keep the item with a 50% refund or to return the item (at your expense) for a full refund. Of course most will take the 50% refund as who knows what it will cost to ship it back. Seems well planned to me - they are still making money this way as the pillow probably only cost a couple of dollars to make. There is plenty of the same feedback here and they don’t seem to be taking any of it on board, they just keep doing the same dodgy stuff. BUYER BEWARE!!!!!
10 maart 2026
Review zonder uitnodiging
Antwoord van Terrawellness
It sounds incredibly disappointing to receive a pillow that was nothing like what was advertised, from the material and quality down to the way it was packaged.
I am so very sorry for the frustration and for the fact that the product you received was a cheap imitation of what you ordered. Our intention is for every customer to receive a high-quality item that matches its description perfectly, and it's clear we have failed you completely. The poor packaging you described is also well below our standards.
We need to understand what went wrong with your order and the product you were sent. Could you please email our support team with your name and order number?
We will be on the lookout for your email to get this resolved for you.
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