Prompt response when you have problems, in my case, delay of delivery because of Romainian Post Office. Pay attention, as a EU buyer, you need to pay TAX !
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Lees wat reviewers zeggen
Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... Toon meer
I found The Espresso Shop online while searching for parts for my aged Pavoni and emailed a query on parts compatibility. I got a really comprehensive response the following day and a link to all... Toon meer
prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.
Contactgegevens
Unit 58, Elderpark Workspace, 100 Elderpark Street, G51 3TR, Glasgow, Verenigd Koninkrijk
- 01414251083
- info@theespressoshop.com
- theespressoshop.co.uk
4,5
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Parts identified
Parts identified from the helpful exploded diagrams, ordered and delivered. Now fitted and working. My machine no longer leaking.
13 oktober 2025
Best service and support ever
Not only everything I needed was in the renovation kit but I was helped with a bit of a teething problem I had ( my own fault for putting everything back in a hurry!).
One brief phone call and all I had to do was a minor tweak and I am happily caffeinated again.
In April, I'm buying a fancy La Pavoni Bellini !
But I'm keeping my Lever machine because it has lasted 15 years and it is still brilliant.
The Espresso shop is utterly wonderful
But also a rather bad influence !
8 oktober 2025
Fantastic Service
I found The Espresso Shop online while searching for parts for my aged Pavoni and emailed a query on parts compatibility.
I got a really comprehensive response the following day and a link to all of the many parts suitable for my machine. As others have said they seem to genuinely care about service. The parts ordered all arrived well packaged earlier today.
Thanks
Nige
30 oktober 2025
Review zonder uitnodiging
Prodotto molto costoso
Prodotto già molto costoso, aggravato da spese di spedizione e tasse doganali. In tempo lunghissimo di spedizione e consegna.
Veramente da evitare.
25 september 2025
Antwoord van The Espresso Shop
Hi Franco,
Confused. If the item was so expensive then why did you purchase it? The standard shipping can take a bit longer and we have no control over this either as we aren't the shipping company. Your order was shipped from us within 24 hours. You as the buyer/importer (as we are no longer within the EU) are responsible for any duties and fees that you're country impose on you. Perhaps look for the Italian spare part in Italy before purchasing from the UK and shipping back to Italy?? Have the best day :oD
Good range of equipment and spares
Good range of equipment and spares. Fast delivery and always helpful.
11 augustus 2025
A company that genuinely cares…
This is a company that genuinely cares about its customers. Highly recommended for anyone looking for good service!
I had an issue with my coffee machine switch and the Espresso Shop sent a technician called James, fantastic guy who solved the problem quickly and efficiently.
Highly recommended.
13 oktober 2025
Review zonder uitnodiging
Outstanding Customer Service ⭐️⭐️⭐️⭐️⭐️
Outstanding Customer Service ⭐️⭐️⭐️⭐️⭐️
The only place I go for parts or service for my La Pavoni equipment.
I just had an issue with my La Pavoni Cilindro display, and the Espresso Shop team resolved it quickly and efficiently. Their advice was clear, and easy to follow – the problem was fixed in no time!
It’s so refreshing to deal with a company that genuinely cares about its customers and provides such helpful support. Highly recommended for anyone looking for espresso equipment or service!
2 oktober 2025
Review zonder uitnodiging
Great website with good navigation and…
Great website with good navigation and clear guidance for spare parts. Efficient service and good value.
22 augustus 2025
Quick and supportive but also not crazy…
Quick and supportive but also not crazy shipping costs.
If you can lower them I will buy even more.
22 augustus 2025
Very happy with refurbished Pavoni…
Very happy with refurbished Pavoni coffee machine.
11 augustus 2025
Pavoni service kit perfect
Bought the Pavoni service kit and the pressure valve with vacuum release.
Machine now working perfectly.
6 augustus 2025
Quick delivery of genuine spare parts
Quick delivery of genuine spare parts. Had my coffee machine fixed in 10 minutes. Would not hesitate to use again.
4 augustus 2025
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