Prompt response when you have problems, in my case, delay of delivery because of Romainian Post Office. Pay attention, as a EU buyer, you need to pay TAX !
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Lees wat reviewers zeggen
Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... Toon meer
I found The Espresso Shop online while searching for parts for my aged Pavoni and emailed a query on parts compatibility. I got a really comprehensive response the following day and a link to all... Toon meer
prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.
Contactgegevens
Unit 58, Elderpark Workspace, 100 Elderpark Street, G51 3TR, Glasgow, Verenigd Koninkrijk
- 01414251083
- info@theespressoshop.com
- theespressoshop.co.uk
4,5
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ˆhave a problem
ˆhave a problem, the screw for the sight glass is too small, is there a large size. My machine was made prior to 1978
5 november 2024
I'm very happy to have been able to buy…
I'm very happy to have been able to buy good things.
24 oktober 2024
LaPavoni Eurocupola heating element
Great hassle free service, I have ordered various parts for my Vintage LaPavoni over the years and the knowledgeable peeps at the Expresso Shop have come up with the correct parts EVERY time! Fantastic being able to keep the old girl in tip top condition.
23 oktober 2024
Excellent Service
Excellent Service. Competent staff who understand and know how to help and solve your problems . Fast shipping .
22 oktober 2024
totally spamed after delivery
17 oktober 2024
Antwoord van The Espresso Shop
Hi Mathias, not sure what this relates to but we can see your order was dispatched and delivered in good time. Why would you then come on and leave a 1 Star for no reason which is damaging to our company, when you have made no effort to get in touch with us about any issue?? If you talk to us we can help. We are not mind readers!!
Specialist company providing parts for…
Specialist company providing parts for bespoke coffee machine
provides good value for money and customer support
3 september 2024
Excellent Web Site with Parts Diagrams
Excellent web site with parts diagrams and able to supply the whole range of La Pavoni parts. I have just spent just over £200 on a new base, new boiler element and new pressure ‘stat together with ancillary parts such as seals and gaskets. I have been able to refurbish my 12 year old La Pavoni Professional lever machine, which I regularly service and it is looking great and brewing excellent Espresso!!
24 oktober 2024
Review zonder uitnodiging
They are the best
They are the best! Without them my La Pavoni Stradivari would be dead, dead, dead many times over.
16 september 2024
Excellent advice received when I…
Excellent advice received when I called, most impressive service and will be using you again. Many thanks
11 september 2024
Excellent service
My order was processed quickly and arrived in a few days. Very impressive!
6 september 2024
Poor customer service
I've used the espresso shop a few times over the years with no problems. But it's when things go wrong that you find out about a company's customer service. The parts I ordered didn't arrive and there was cpontradictory info on the courier web site. The Espresso Shop weren't that interested in sorting out the problem, just telling me to wait. Eventually I had to raise a dispute with Paypal to get them to take action, so 23 days after my order and 23 days without a working coffee machine they refunded me. Then of course I had to start all over again to get the parts I needed, but fortunately they arrived 2 days later. I won't be using The Espresso Shop again.
19 augustus 2024
Antwoord van The Espresso Shop
Hi Peter,
Sorry that you are so disappointed but to be fair, you were notified about items being out of stock and asked if you would like to wait or be refunded. As we remember you were happy to wait but due to supplier issue, this took longer than we had antisipated. Of course we apologised and swiftly refunded your order when instructed but at no point were you left without an option.
All the best
The Espresso Shop Team
The only place i can get the hot…
The only place i can get the hot chocolate i like x
2 september 2024
Great service with rapid delivery of my…
Great service with rapid delivery of my order from the Espresso Shop. Cheers
30 augustus 2024
The Pavoni parts , prompt delivery
The Pavoni parts I ordered came promptly and I thought the prices were fair and reasonable.
26 augustus 2024
Gage glad
The pressure gage ordered was promptly shipped, sufficiently packaged and arrived intact. That made my purchase a happy experience.
23 augustus 2024
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