Prompt response when you have problems, in my case, delay of delivery because of Romainian Post Office. Pay attention, as a EU buyer, you need to pay TAX !
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Lees wat reviewers zeggen
Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... Toon meer
I found The Espresso Shop online while searching for parts for my aged Pavoni and emailed a query on parts compatibility. I got a really comprehensive response the following day and a link to all... Toon meer
prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.
Contactgegevens
Unit 58, Elderpark Workspace, 100 Elderpark Street, G51 3TR, Glasgow, Verenigd Koninkrijk
- 01414251083
- info@theespressoshop.com
- theespressoshop.co.uk
4,5
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great sellers!
18 december 2024
Our go to shop for coffee quick…
Our go to shop for coffee quick delivery and competitive pricing
17 december 2024
Product was exactly what I had ordered…
Product was exactly what I had ordered for arrived a bit late but that is because I live in the USA.
11 december 2024
La Pavoni parts and service kits…
Buy all my La Pavoni parts and service kits here. Good stock levels and very helpful if I do want to check anything with the staff. Reasonable pricing and always quick delivery - all that I can ask for
9 december 2024
I gave you full marks despite the…
I gave you full marks despite the package arriving in late December. However, all parts arrived as advertised and the delayed delivery was due to a postal strike.
18 november 2024
OEM Part Paid For, Non-OEM Part Received
I purchased a Nuova Simonelli OEM boiler element but seem to have received a similar, though unsuitable unit. There are minor differences to the element sheath arrangement as well as the sleeve in which the temperature safety switch is supposed to be installed into. This is a safety issue as the temperature safety switch must be able to effectively cut off power to the boiler - with the provided unit, the OEM safety switch does not fit. I submitted an online ticket to their customer service department but as yet, have received no response let alone a resolution from them.
4 december 2024
Antwoord van The Espresso Shop
Hi Dean,
This is our first day back in office after the New year, hence the late reply to your email. We have replied to this now with a solution.
Great service and prompt delivery to…
Great service and prompt delivery to Australia. Thanks Guys
4 december 2024
One of my worst online shopping…
One of my worst online shopping experience, I'll never trust this company
29 november 2024
Antwoord van The Espresso Shop
Hi Keven,
Not sure what it has to do with trusting us?? We dispatched your order the same day that you ordered. The issue lies with the shipping company of which we have tried everything to try and locate your order. Sadly we have no control over how it travels to you. They have deemed you order "Lost In Transit" and your order has now been fully refunded.
Great customer service
Great customer service when issue with a product, organising a replacement to be sent immediately. Would definitely shop with them again.
29 november 2024
Still awaiting delivery of my order
Still awaiting delivery of my order! Sent you an email asking for followup but have not received a reply
26 november 2024
Antwoord van The Espresso Shop
Hi Richard, as per your initial email, we still have not had a response from FedEx but can see from the tracking that it is at the hub in Toronto awaiting some kind of Customs Clearance. usually, they would contact you to get this resolved. Check your junk folder for emails. We will do what we can from this end.
Fast delivery.
26 november 2024
The communication was really good and…
The communication was really good and the equipment arrived before expected.
22 november 2024
Parcel was never delivered
Items purchased were supposed to be sent via Fed Ex...somehow they ended up missing...was told Fed Ex handed the parcel off to Canada Post...during a Canada Post Strike.
does not make sense, never received my items.
19 november 2024
Antwoord van The Espresso Shop
Hi there, We can only apologise that this happened and do not know why FedEx pass over to Canada Post. Something to do with the small packets can be passed to local postal services if they don't have the reach or some kind of issues. Anyway, you order was fully refunded and again, we can only apologise on their behalf for the issue.
No communication, no shipment
No communication. Won’t respond to emails. Took payment and gave non-working tracking code. It’s been a month since order and nothing received. I’m about to do a chargeback.
12 november 2024
Antwoord van The Espresso Shop
Hi there, We fully corresponded with you when you were in touch and the issue was with the shipping company of which we contacted to get information. Once your package was deemed lost by the shipping company, your order was fully refunded. These things happen and are outwith our control and we always help as much as possible to resolve the issue. Thanks for the 1 Star Review all the same.
Very positive experience
I ordered the wrong machine which was completely my fault but I had no use for it. The espresso shop allowed me to exchange it for the machine I intended on purchasing and were very accommodating, despite it being against their used return policy.
Very positive experience and I wouldn’t hesitate to buy from them again.
13 december 2024
Review zonder uitnodiging
Had the parts I needed (even the…
Had the parts I needed (even the silicone gasket), and was the only place I could find it. Prices were not bad at all. Shipping took a minute (across the pond, so of course), but was not expensive at all.
14 november 2024
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