The Grooming Clinic Reviews 209

I cannot praise the high level of service of this company enough . So rare these days. After making an online order I realised (about an hour later) that I’d ordered the wrong scent of a body wash . Not that important I know but I phoned nevertheless to see if I could change it before dispatch . Spoke to an extremely friendly , efficient man . So helpful and sorted immediately. I received the package today , the day after ordering. Superb !!!! In an age where excuses and shoddy service are the norm this experience has been a breath of fresh air. Very happy and I will continue to order from you .

Goods well packaged. Arrived promptly and in perfect condition. Useful updates on order. Lovely, personalised note attached to order made a lasting impression.

Great products, helpful and prompt customer service, and the lovely freebies you receive with your order just make you feel like a valued customer. Love this website

This is the first time I have placed an order with The Grooming Clinic. Extremely impressed … with everything. Looking forward to placing my next order. Thank you.

Fantastic Company. One of the best I’ve dealt with in 57 years off shopping. Delivery and Service is fantastic. Customer service also the best. Thank you for everything!!!!
Can’t recommend TGC enough.

Never received my order, when contacting them there was a refusal to assist other than reporting it to the delivery firm, telling me the police will be in contact. I feel like I have been called a liar and they have refused to help any further. Grateful to have protection from my credit card.

Then to top it all, I submit a review on Trustpilot and instead of contacting me to assist or help, they just flag it as defamatory towards them. Sorry if my review is brutally honest!

Update: FEB 2026. Still no resolution from The Grooming Clinic and I have never been refunded or heard anything further.

The grooming clinic truly excels both in providing top-notch guidance and exceptional service. I'm more than happy to award them a five-star rating without hesitation.

I was thrilled when my order, placed after the Christmas delivery cutoff, showed up just in time for the holiday.

I ordered this later than the Christmas delivery deadline and so was delighted when it arrived before Christmas.

Extremely pleased with the whole experience, the delivery arrived the next day, the box smells wonderful and there’s a hand written thank you on the delivery note. Highly recommended- thank you!

I recently placed an order with The Grooming Clinic, and unfortunately it arrived in a badly damaged condition.
The outer parcel was crushed and wet, and the inner packaging was soaked and torn. Several items inside were exposed and contaminated due to the poor handling and inadequate packaging.

I contacted customer support and provided clear photo evidence of the condition of the delivery. Instead of receiving an apology or a straightforward solution, my concern was dismissed, and I was even told to “refrain from sending threatening emails,” despite the fact that my communication was simply a formal request for assistance.

This kind of response is extremely unprofessional and disappointing.
Any reputable retailer should take responsibility for damaged deliveries, especially when the customer provides full proof.

I expected a constructive resolution, but instead I was met with defensiveness and no real willingness to help. Based on this experience, I cannot recommend The Grooming Clinic and will not be ordering from them again.

Outstanding delivery of Anthony Alcohol Free Delivery

This is a wonderful company that excels in its customer care. I placed my first order online and received an courtesy email to say that the item had sustained some damage to the packaging. I was offered the item with some free samples/gifts or I could wait for the item to be restocked. I chose for the item with superficial damage to be sent. I received my parcel the very next day with my item beautifully packaged and a generous selection of lovely free samples. I am delighted with my purchase and I am so pleased to have stumbled upon such a gem of a company that actually cares about its customer satisfaction. A big thank you to Henry and I will certainly be ordering from the Grooming Clinic again. Thank you

I have bought all the beard oils and the tobacco and vanilla one is unreal its my go to from now on. Trust me its worth it

Very fast International Postage to Australia
I can find products here that I cant find in my home country
I look forwards to doing future business with The Grooming Clinic

Fantastic Service! The gentleman I spoke with on the phone was polite, friendly and helpful. Order was placed yesterday at 15:20 and arrived before 10:00 this morning.

Having been let down by a different supplier this positive experience with the grooming clinic was exactly what I needed. I look forward to ordering again in the future, I can’t recommend enough.

Cheaper than the manufacturers and 2 day delivery.

Ordered two items from this company, wasn't in a particular rush for the delivery but was impressed to see it arrive the next day. Nicely packaged, easy to order and good value. Only positive things to say when it comes to this company

Very prompt service. The shaving cream is excellent and has a lovely odour.

I can't fault the grooming clinic both for giving advice and the best delivery that I've experienced. Therefore I've no problem giving the grooming clinic five stars.