Impressive customer service. Henry went out of his way to make sure my item was received. It’s nice talking to a human when delivery issues arise! I’ll be making more orders in the future.
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Lees wat reviewers zeggen
Products arrive promptly, well packed, packaging does not contain polystyrene as far as I can tell, is bio degradable, and can be used for gardening I.e: in plant pots. Items well priced, customer ser... Toon meer
Sceptical at first but after reading all the reviews decided to give it a shot.Must say a memorable experience indeed.From packaging to delivery at my doorstep everything TOP NOTCH.Looking for men gro... Toon meer
Bedrijf heeft geantwoord
I could copy and paste the previous comments from Sarah!!!! Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in help... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Discover the best men's skincare and male grooming products coupled with outstanding customer service.
Contactgegevens
Verenigd Koninkrijk
- thegroomingclinic.com
4,7
Uitstekend
217 reviews
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Excellent service
Excellent service, they make you feel like you're the only customer. Thank you
17 juni 2024
Review zonder uitnodiging
Incredibly helpful and friendly customer service and great products!
I ordered from The Grooming Clinic because they were selling the product I wanted at a competitve price. The order arrived quickly, but had been damaged en route. The service I had when I explained what had happened, was second to none, with helpful, friendly emails and a replacement arriving incredibly quickly. I can't recommend this company more! Thank you for such a personal and kind approach.
12 april 2024
Review zonder uitnodiging
Amazing Customer Service .
Amazing Customer Service .
Speedy delivery. Would not order from anywhere else .
Absolutely 5 stars everytime . Thank you
5 april 2024
Review zonder uitnodiging
Five Stars
There was an issue with my delivery, which wasn't the fault of TGC. However, in the absence of any assistance from Royal Mail, they resolved the issue fully, with quick communication throughout.
28 maart 2024
Review zonder uitnodiging
Fabulous service!Fabulous product❣️
The Grooming clinic gave me such lovely service.I spoke with Henry on the phone,what a delightful man!Loved my Eight and Bob products.Fabulous all round
22 maart 2024
Antwoord van The Grooming Clinic
Thank you for taking the time to leave your review, Josephine =)
Antwoord van The Grooming Clinic
Thank you Julie, I'm glad we made you smile =)
Damaged product; awful customer service
Product arrived damaged and I was advised that “the bottle still look fairly full”, or I could send it back from FR to the UK.
There are enough other shops that sell male grooming products, I won’t shop here again.
After this review, TGC also felt that it was appropriate to threaten legal action - so buyer beware. They may claim to "divide and conquer", but this isn't some battlefield - I needed a faulty product replaced. The fact that they immediately threatened legal action shows how much of a "serious" business they are - countless 5 star reviews, or not.
They can't all be winners.
22 maart 2024
Antwoord van The Grooming Clinic
This review is sadly not a true reflection of events. For anybody reading this please rest assured that if something goes wrong with your order then we will divide and conquer to put it right for you. If you keep scrolling you'll see 100s of verified 5 star reviews reflecting the great service we are best known for.
Superb customer service
Henry's customer service is the best I have ever come across - helping me track down my missing parcel (my fault as I included an incorrect post code) and the very regular updates to get the parcel back on track and heading to me. I'll certainly make The Grooming Clinic my first port of call from now on. Thank you Henry.
22 maart 2024
Review zonder uitnodiging
Cheaper than makers site.
Google searched for a product and found it at The Grooming Clinic site. It was in stock, other sites all out of stock. I wouldn’t have thought to search here first. Cheaper than the makers site which had been out of stock for quite a while. Delivery was quick and on time. Would recommend this site.
15 maart 2024
Review zonder uitnodiging
Quality service and product
Great service as usual. Product in stock and arrived on time.
20 februari 2024
Good product and very quick shipping
20 februari 2024
Good prompt service
22 januari 2024
All good !!!!
14 januari 2024
Review zonder uitnodiging
Antwoord van The Grooming Clinic
Thank you, Oliver =)
Antwoord van The Grooming Clinic
Thanks for taking the time to leave your review, Ant =)
Antwoord van The Grooming Clinic
Thank you, Francis =)
The best!
Brilliant Grooming Clinic! Fantastic range of innovative, creative products, excellent customer service - really second to none- Steven is a true gem/Angel/star 🌟
Many thanks always
Xxx
22 december 2023
Antwoord van The Grooming Clinic
Thank you =)
Customer service is great
Customer service is great, I ordered from the US and had a customs issue that was dealt with right away. Also, since the items travel a long way from the UK to the US, the packaging is great. I have ordered from FeelUnique in the past and they are quite sloppy. Grooming Clinic takes the time and effort to pack things correctly.
23 november 2023
Review zonder uitnodiging
Great site and quick delivery
21 november 2023
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