The Little Botanical Reviews 

I am in love with these plants and ceramic pots! They arrived so wonderfully packaged and fit beautifully into my new home. I'll definitely be ordering again - thank you!

Gorgeous plant. Carefully packaged & delivered with care. Great communication keeping me updated on my delivery too. Thank you!

When I filled in the form I made a mistake which was rectified by this company. They kept me informed so I didn’t worry. Thankyou

Brilliant experience!
After placing an order, I realized I had chosen the wrong color combination for the well-being bundle pots. I called them up to ask if it was possible to change the color combination and it was super easy.

The delivery was fast, and very carefully packed and these plants are very healthy and just beautiful!!

I am super new to the plants, so I look forward to being friendly with them:).

Great experience with beautiful pots!

Birthday gift for my late husband.
I'm delighted with my choice of gift this year, the terrarium bottle garden is beautiful, healthy and full of life, green as green can be, this is the best one I came across for the price range, UK small business which is what I go for personally.
Highly recommend in all aspects.

Impossible to get a response from customer service. I have tried every contact method possible.

A fab find. Support this British company. Beautiful products. My Hoya Kerrii succulent was easy to order, pot was personalised and received perfectly the next day. Great gift for valentines! Highly recommend.

Great service, the parcel arrived early in the scheduled day and exactly as it was in the pictures. The italian handwritten note was accurate and very appreciated!

Great service. Prompt. Very well packed.
I will be buying from you again.
Thank you.

Excellent service, beautiful plants and a lovely gift of a little succulent.

So helpful and efficient, plants really well packed and just what I wanted

UPDATED:
Having exchanged some communication with Little Botanical, I can see that my experience was an exception due to a combination of things. They take customer feedback seriously and pride themselves on service, as demonstrated by a proper, considered response to my issues by an actual person. A business that addresses a customer's concerns and uses feedback to improve, has my support.
ORIGINAL REVIEW:
Based upon customer service response times and very slow dispatch time, I'm giving this business 2 stars. I placed a condolence order on 29th December. Initial request for delivery update advised a 2nd January dispatch. Subsequent emails on 5th January requesting and update and 7th January requesting a refund were not answered. Today, 8th January, I get an email advising delivery will be made today. So either a hurried "we'd better get this order out now" OR the tropical indoor plant I ordered has been sitting in a freezing sorting warehouse at DPD.

None of these options is acceptable, and neither is ths lack of response to my enquiries for updates.

Arrived beautifully packed and the plant was lovely and healthy, would definitely recommend and will certainly order from this company again. Fantastic.

Beautiful Areca palm delivered today, both plant and pot were very well packaged so there was zero damage. The palm looks gorgeous!

Updated- was offered replacement for
one of the plants.

Disappointed with product quality recently, bought a plant bundle and 2 plants - succulent and dracaena completely died. They were treated exactly same way as other plants which seem fine. Customer service didn't offer any help or replacement of plants. Quite Disappointed that there's no real service therefore won't be ordering again.

My partner bought me a gift certificate for Christmas and I ordered myself 3 plants as soon as I opened it.
I wasn't expecting them to arrive so soon due to it being Christmas and New Year but they were delivered this afternoon!
They were packaged really securely and arrived in perfect condition. The pots are amazing quality and the plants are beautiful!
I am worried that this might be the start of an addiction....
I'll be keeping my fingers crossed for another gift voucher for my birthday 🤞🏻

I am truly delighted with the terrarium that I purchased for my granddaughter's Christmas gift. It's really beautiful and arrived so well packed, it was clear that a lot of trouble was taken to make sure it would arrive safely. Delivery was very prompt and the price was very reasonable too, I wouldn't hesitate to recommend The Little Botanical, sincere thanks to all concerned.

Delivered as promised within 2-3 working days which given the time of year and Christmas peak I was a bit fearful whether this would be true but it was and my plants arrived in perfect condition having been lovingly packaged. I would definitely look to purchase from here again and support this family business

I struggled to make the order, and received help for which I was grateful. It seems that the recipients are happy with my gift.

I ordered the double heart cactus with a custom plant pot, it came really quickly and was packaged perfectly. I think it was a really good price for what you get. I’m really happy with it and it was an amazing present.