This is my second time ordering from The Little Loop and it was another great experience - all items exactly as expected and super fast delivery. One of the best ways to shop pre-loved baby clothes!
Bedrijf heeft geantwoord
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Lovely quality clothes delivered quickly and exactly as described. I have been sent many clear-out bags to them and always received a fair price. I have used this credit to purchase other lovely items... Toon meer
Sent a full clearout bag as the processes sounded better than listing items on Vinted. No issues with the time it took to process the bag as one was informed about approximate timeframe. However, not... Toon meer
Bedrijf heeft geantwoord
Made an order for my grandson. Amazing quality and super quick delivery. Will be definitely using them again
Bedrijfsgegevens
Geschreven door het bedrijf
the UK's best loved pre-loved destination for kids. Buy new or second-hand - from the UK's best loved brands at a snip of the price. AND trade them in again in just a few taps. Making second-hand a first resort, not an afterthought. Access the best quality pre-loved kids and baby clothes from brands like Frugi, John Lewis, JoJo Maman Bebe, Kite, Little Green Radicals, Polarn O. Pyret and many many more. All items are quality checked and steam sanitised before sale. Save upto 80% on RRP. And we offer guaranteed buy-back on anything bought from us or our brand partners. And our clearout service will take care of the rest. As seen on Dragon's Den.
Contactgegevens
Verenigd Koninkrijk
- hello@thelittleloop.com
- thelittleloop.com
4,7
Uitstekend
170 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great place for pre-loved clothes
Easy checkout, speedy delivery. Fantastic products at an amazing price. I'd much rather spend my money on great quality clothing that will continue to be passed on. I'd much rather trust a genuine site like this for purchasing pre-loved clothing than sites specifically made for selling your clothing yourself (too many people close to me have had nothing but issues with these other sites). Having access to ethical and sustainable brands is a HUGE win for us too - the quality if much much better.
8 augustus 2023
Antwoord van thelittleloop
Hi Freya,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with our service.
We're delighted that our easy checkout and speedy delivery met your expectations. Offering quality products at great prices while promoting sustainability is what we're all about, and we're glad you value that too.
We completely understand your sentiments regarding other sites, and we're honored to be your trusted choice for pre-loved clothing.
Thank you for being a part of our community and for supporting our mission to keep clothes in circulation for longer. If you ever need anything or have more feedback to share, please don't hesitate to reach out. Your support means the world to us.
Best wishes, Naomi and thelittleloop team
An excellent sustainable initiative…
An excellent sustainable initiative with lovely clothes and excellent service. Easy returns/exchanges
8 augustus 2023
Antwoord van thelittleloop
Hi Sara,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you appreciate our sustainable initiative and our collection of lovely clothes. Providing excellent service is a top priority for us, and we're delighted that our easy returns and exchanges process has met your expectations. Your support means the world to us, and we look forward to continuing to serve you with quality products and service. If you have any questions or need assistance in the future, don't hesitate to reach out. Thank you again for choosing us.
Best wishes,
Naomi and thelittleloop team
Great selection, but mixed quality
Great selection. Some “satisfactory” quality pieces are a bit overpriced as they were quite stretched and stiff from many washes and stained. But a great concept overall.
5 augustus 2023
Antwoord van thelittleloop
Hi Sarah,
We truly appreciate your thoughtful feedback and your support. We're so glad that you appreciate the variety in our selection.
Our 'satisfactory' items are priced at 80% off their retail value because they have been on quite a few adventures. As mentioned in our satisfactory description, these pieces have been "used a lot and have defects" due to their many journeys. We're grateful for your role in extending their lifecycle.
We understand the importance of quality. Your comments have not gone unnoticed, and we're reviewing this to strike the right balance between value and quality, ensuring a positive experience for you and our community.
Thank you again for your support, and for being a part of our journey. We're committed to continuous improvement and we're excited to provide you with even better choices in the future.
Best wishes, Naomi and thelittleloop team
Great website+great clothing!
Such a fantastic idea, a great way to help reduce clothing waste!! I ordered some pre-loved clothing and it was in great condition!
1 augustus 2023
Antwoord van thelittleloop
Thank you so much for your wonderful review and for supporting our mission to reduce clothing waste! We're thrilled to hear that you had a positive experience with us and that the pre-loved clothing you ordered was in great condition.
Your support means a lot to us, and we're grateful to have you as part of our community. We have a couple of exciting new features coming soon to thelittleloop outlet to help us reduce clothing waste even more so please do keep an eye out or make sure you are on our mailing list to be one of the first to know.
Best wishes, Naomi and thelittleloop team
5/5 customer service
Customer service is second to none. So helpful and friendly. The choices of clothes are beautiful and really easy to manage. I love that I can swap out clothes as the weather takes a turn (a classic for Britain - let's be honest). It means I'm buying way less clothes and it's a lot less stressful thinking what do I need versus want. It gives you best of both worlds! Let's not forget how much more sustainable it is too. The amount of water that's used to make cotton goods is astronomical so any way to reduce that is a plus for me.
3 augustus 2023
Review zonder uitnodiging
Antwoord van thelittleloop
Thank you so much for sharing your fantastic 5-star review! We're truly grateful for your kind words.
We're really glad to hear that you've found our customer service helpful and friendly. It's heartening to know that our clothing choices have been a hit and that our flexible swapping has been a useful solution for the ever-changing British weather!
We appreciate your recognition of the sustainability aspect too. Making a positive impact on the environment is at the core of what we do.
Should you ever need anything or have more insights to share, please feel free to reach out. We're always happy to hear how we can improve the experience for our community.
Best wishes,
Naomi and thelittleloop team
Awful correspondence and threatening…
EDITED:
JUST LIKE TO ADD THAT A PAYMENT PLAN WAS NOT OFFERED TO ME, PAYMENTS WERE DEMADED FROM ME AND VERY UNREALISTIC ONES AT THAT. IN ADDITION TO THIS, I NOTE YOU SAY THST YOUVE HAD ONCE INCIDENT WHERE A CUSTOMER COST YOU £1000, AS IVE SAID BEFORE, I HAVENT SAOD I AM.NOT WILLING TO PAY, IM MORE THAN PREPARED TO PAY, I AM.NOT TRYING TO GET AWAY WITH ANYTHING OR HIDE ANYTHING. IVE BEEN VERY TRANSPARENT WITH YOU ABOUT WHAT HAPPENED AND I WAS TOLD IN SUCH A COLD MANNER THAT YOU, AS A COMPANY DO NOT LISTEN TO INDIVIDUAL CASES AND WILL NOT EVEN CONSIDER EVEN VERY UPSETTING CIRCUMSTANCES. SO PLEASE, ENOUGH WITH THE BUSINESS LINGO ABOUT CUSTOMER CARE AND APOLOGIES. QUITE FRANKLY, ITS ALL A COMPLETE LIE
In response to little loop: i did reach out to you. Email.and ask for a solution, i never have said im not willing to pay, you havent even given me an oppurtunity to reach a resolution as you so like to use that word. Youve emailed me and demanded i pay £120 by the end of today, not sure if im crazy or unreasonale but that sounds quite threatening to me. I think you can see theres a review below mine which is also talking about the same issue.
You keep saying the same thing, your a smal business and you work hard etc etc. There's a reason why your a small husiness and havent grown, because of this situation exactly! Like like ive said in my email, transfer my case to a debt collection agency!
Awful correspondence and threatening emails with wrong information. It's taken over a year for anyone to contact me regarding clothes that haven't been sent back (un intentionally) Due to personal circumstances such as moving home and becoming unemployed, they are now demanding £100 a month all of a sudden! Not interested in hearing personal circumstances or the taking into consideration they haven't made contact with me at all! Then i receive an email saying an email was sent me in error because it has been transferred to the recovery team, followed by another email asking me to pay them £420. So which one is it? My case has been given to a debt collection agency or its a threat? No information on how to pay, when etc just a threatening email chasing for money. Stay well clear! Things happen in life and these need to be taken into consideration. I have offered to pay, never tried to get away from that but absolutely no leniency and springing a huge £420 to be paid ASAP is unreasonable. Also, i was told in an email that I had until the end of fhe say today to make payment. Really! Can totally see why your a small business if you treat people like this!
26 juni 2023
Review zonder uitnodiging
Antwoord van thelittleloop
EDITED: Unfortunately, we have encountered more situations recently where individuals have failed to fulfill their payment obligations for the clothing they have rented from thelittleloop. While we have made every effort to handle these situations with care and understanding, after losing over a £1000 to someone to whom we gave the benefit of the doubt, we have now had to create a more standard process to recover our belongings.
We understand that this may trigger further discussions and reviews, but as a small business, it is essential for us to protect our interests and ensure the sustainability of our operations. We kindly ask for your support in upholding our terms and conditions regarding payments and returning rented items.
Dear Emily,
I'm sorry to hear about your frustration. I'd like to provide some clarity on the situation.
I want to assure you that we take our communication with members seriously, and we notify our members immediately when a payment fails. In an effort to find a resolution, we offered to waive ALL fees if the rented items were returned. When it was discovered that the items couldn't be returned, we suggested that you only pay for the cost of the clothes rented from us and not the associated costs. Additionally, we proposed a payment plan to make it more manageable for you.
Please understand that as a small team, we strive to serve our loyal community while ensuring fair and consistent policies for all members. We genuinely appreciate that personal circumstances can impact individuals, but it is challenging for us to manage small payment plans or forgive large debts without compromising our ability to operate. As a small business, we rely on the revenue generated from our services to sustain ourselves and support our team of hard-working mums and loyal paying customers.
We apologise if there was any confusion regarding the transfer of your case to the recovery team. Our intention is not to threaten but rather to find a resolution that works for both parties involved. We understand the importance of clear communication and will review our conversation and if needed implement steps to ensure better transparency in the future.
If you would like to discuss the payment options or have any further concerns, please reach out to us directly. We genuinely value your feedback and are committed to addressing the issue in a fair and respectful manner.
Thank you for your understanding.
Kind regards,
Naomi and thelittleloop team
So happy to have found little loop
So happy to have found little loop! I joined about a month ago and I am so impressed by the quality of the clothing. I have managed to kit my little boy out with some gorgeous clothes- that I would never have been able to afford to otherwise with the added bonus that it is better for the environment. I even have rented a few bits for my older boy with my subscription. All the clothes are brilliant quality and I just love my experience so far ❤️
4 maart 2023
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Beth,
Thank you for taking the time to leave us a review. And we are so happy that you have found thelittleloop as well. You have perfectly summed up what we do. Better clothes, a better way to access clothes, better for you and better for our planet!
We are delighted to hear that you love your experience so far. We are always on hand to help or answer questions. We also encourage any feedback you might have, so please do let us know hello@thelittleloop.com, so as we grow we can shape our service around your needs.
Thank you again for your lovely words.
Best wishes,
Naomi and thelittleloop team
We love the little loop
We love the little loop! As a one child house hold we don’t get handmedowns and don’t have anyone to give our baby clothes to. The little loop gives us access to the best sustainable brands at a fraction of the price and I have zero guilt when my daughter grows out of the clothes. I would recommend this company to anyone with children! It is excellent value for money.
12 februari 2023
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Amy,
Wow, what a lovely review. Thank you for taking the time to let us know your thoughts. It has made our small but mighty team all very happy :)
We are all over the moon to hear that we have given you a better way to access your little one's clothes which is excellent value for money. This is exactly what we hope to do for all parents.
Thanks again,
Naomi and thelittleloop team
I love not constantly having clothes…
I love not constantly having clothes that I then have to try and find a home for. The fashion industry is responsibile for 2.1 billion tonnes of carbon and we need to reduce this! The little loop clothes are great quality and I love being able to try stuff and swap it if my kids don't like it. It's really flexible.
12 februari 2023
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Susan,
Thank you so much for taking the time to leave us a review. We are overjoyed to read that you love not having to worry about constantly finding homes for the unwanted and outgrown clothes. We also pride ourselves on choosing only the best quality sustainable brands and try to make our service as flexible as possible, so to hear this is appreciated is lovely.
Thank you as well for choosing to do things a little differently. By renting your kids clothes, you’re helping to protect their future and paving the way for future generations.
Thanks again,
Naomi and thelittleloop team
Fantastic company
Fantastic company. I ordered clothes for my 4 year old son. The quality of the clothes were fantastic. He is an outdoor boy and is constantly covered in mud and the clothes washed perfectly and looked brand new even after multiple washes/adventures. The customer services is also excellent. Brilliant little company can't recommend enough!!
8 september 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Lydia,
Thank you so much for taking the time to write such a lovely review. We are so pleased to hear that you rate thelittleloop so highly, it really does put a smile on everyone's faces here at thelittleloop.
It is also so great to hear that you are impressed with the quality of clothes and hopefully reassuring to others that your little ones really can enjoy just being kids as the clothes wash so well.
Thanks again,
Naomi and thelittleloop team
Indecisive Toddler…..and great service from The Little Loop
I have used The Little Loop for about 9 months now, and after having some clothes on rental for a long time I cannot fault the service we have received. This particular time I had agreed to return some clothes, however our ‘indecisive’ toddler decided she would now enjoy wearing the ones I wanted to return. After a quick exchange of e-mails with the team at The Little Loop I was able to change the clothes I had promised to return so our ‘indecisive’ toddler gets even more wear out of them, such a good service and gorgeous clothes to boot!
31 augustus 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Louise,
Thank you so much, what a lovely review. It is an absolute pleasure to have you as part of our community. We are always more than happy to help. We try to be as flexible as possible to make parents' lives easier. Happy children usually means happy parents! We hope your little one continues to enjoy wearing the items for a long as they want.
Best Wishes,
Naomi and thelittleloop team x
I LOVE LITTLE LOOP own clothes this tim i…
I chose my own clothes this time and i love my Little Green Radicals ladybird pink dress. I love the name The Little Loop because it shows that the clothes go round and round and are not wasted
Evie
Aged 7
❤️
29 augustus 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Hello Evie,
Thank you so much for taking the time to leave us a review. Your lovely words have made everyone's day here at thelittleloop. We also love the Little Green Radicals ladybird pink dress, great choice.
Our clothes may not change the world, but our little loopers like you, who wear them will. We feel privileged that you have chosen us to help you on that journey.
Best wishes,
Naomi and all thelittleloop team x
A convert to renting clothes!
I joined the little loop about three months ago. I was pretty sceptical, even after our first order arrived - with three young, messy but fussy kids and a fairly chaotic approach to laundry, I didn't think it would suit us but I gave it a go. Three months in and I am a complete convert!
The children love the arrival of 'new' clothes, are more careful with their borrowed clothes and it's a joy not to have to deal with packing up clothes for selling, passing on to friends or to the charity shop.
There seems to be a really good range of clothes on the site and I like the 'collections' part of the site - it makes it easy to get to the selections I like (and a good way of shortlisting for the older kids to pick from!).
I'm finding it good value. I love that you pay for credits rather than an amount per child.
If anyone is reading this and feeling unsure, I'd really suggest giving it a go!
21 april 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Ahh this is such a wonderful review to read. Thank you Amanda! We always suggest people give renting a go as we know it is very different from what we're all used to - we're so delighted to hear that you're a convert. Please don't hesitate to let us know if there's ever anything we can do better for you. Charlotte xx
Small selection of very similar clothes…
Small selection of very similar clothes that changed little. The site was difficult to deal with. Changes to card details necessitated a telephone call numerous times as the phone was not answered and this cannot be done online. Joined for 2 months now returning clothes as very expensive for lack of choice.
21 maart 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Dear Helen. We're very sorry that you haven't enjoyed your experience with us. We do add new clothes to the service at the beginning of each season and often in between as well. Indeed we have, this week, added over 2000 new items to the site and will be adding more over the coming weeks as Spring collections have now launched.
We did call back as soon as we were able last month when you tried to change your card details. Unfortunately we were directed to voicemail and so it took longer than we would usually like to get through to you. As a small company with a tiny team we can't currently operate like a big high street retailer however we are always trying to improve our service so your feedback is appreciated. All the best, Charlotte.
Lucky to be part of the loop
I was lucky when I pop into the littleloop, I’m always trying to get my boys lovely clothes but the good quality cotton I love was very expensive, not in my budget. Having the opportunity to wear beautiful designed clothing and helping save the world a bit, is also fantastic. My children are aware of the landfill drama and they love our planet as much as they love their clothes. Customer service is exceptional and any little hiccups I had it was solved quickly, they are a friendly bunch and I love being part of the loop.
22 februari 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Thanks so much Isabel. It's an absolute pleasure to have you with us xx
Antwoord van thelittleloop
Thank you so much Ricky x
Received our first delivery to Northern…
Received our first delivery to Northern Ireland on Monday, very very impressed with the quality and value of the items received for our 2 girls. Very impressed with the efficiency of the service and the ethics of this company, just counting down the hours until we have an adult version of this morally and ethically reputable company!
16 februari 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Thanks Niamh we're so glad you're happy with thelittleloop xxx
Couldn't recommend this service more
Couldn't recommend this service more. Charlotte went above and beyond to accommodate me from ROI. The clothes were all beautiful and in great condition. Delighted knowing they'll have a new life with another child now. Thanks for everything!
12 februari 2022
Review zonder uitnodiging
Teething problems after a Dragon's Den…
Teething problems after a Dragon's Den induced surge?
I have ordered some clothes which arrived within a few days, are lovely, and excellent quality.
But there were only brand new items to choose from in my children's sizes and about 80% of the listed items say 'back soon'. I'm guessing there has been a rush after being on TV but as yet I have received no reply to my messages asking when new stock will be in. The chat page constantly says 'we're away'. I really hope that things settle down and restock quickly as I love the idea of being able to recycle clothes so easily and making these sustainable brands more affordable. At the moment though, the lack of stock, and complete lack of preloved stock means that my credits will only get about half of the 16-17 items suggested, and I have little to choose from.
9 februari 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Hi Rachel. Thank you for your feedback. We're so glad that you like the clothes which you received. And we're sorry about the lack of gently worn clothes - unfortunately there's nothing we can do about this as Dragon's Den means we've grown so much that we had to bring on lots of new clothes to meet demand. Please rest assured though that all of those clothes will be being returned within around 3 months as gently worn so the gently worn clothes availability will suddenly massively increase. We are also the only rental service which actually allows you to choose the condition of your clothes and so gives the option to have some at a slightly lower cost - the others will all average the cost across all their clothes. So we hope that in the end you'll see this as a benefit. Do let us know if you need any help with anything else at all. Charlotte x
So glad we found The Little Loop
So glad we found Little Loop! The clothes on hire are good quality, even the pre-loved ones, the brands they work with are excellent (I love that most of the clothes are unisex, organic, etc). And their customer service is amazing.
It worked well for us to rent a top to be used a few times over the Christmas period and return it once no longer needed, instead of buying something. Seasonal clothes are a win too. With young children they only get to wear seasonal clothes a few times that year before outgrowing it, so I imagine we'll be renting summer outfits too!
1 februari 2022
Review zonder uitnodiging
Antwoord van thelittleloop
Thank you Maru for this kind feedback - we're so glad you're seeing the benefit of renting :) Do let us know if ever you need any help at all. Charlotte x
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