The Magic Scent  Reviews 

Easy to install, was delivered quickly. Love the large selection of scents.

The device is terrible. Its very noisy and annoying. I hate loud, repetitive noises. And the company sucks. They make it impossible to return. I only had the option to exchange the device. I don't want another crappy device. Total waste of money. Do not recommend at all. I tried to contact the company when I first received the device but I got the runaround. I hate The Magic Scent.

If I could leave zero stars I would!!!! I purchased the larger magic scent for my house, 2000 sq ft - I like it very much. Then I decided to get the smaller unit, for my mother’s apartment, well, this took about 2 hrs to figure out how to use. There were no instructions included and my mom needs something where she can just manually turn the unit on and off. This unit had the on/off switch in the unit. You must open the unit up every time you want to turn it on or off. That’s impossible for my mother. Mine has the on/off capability on the outside of the unit this one does not and that was never made clear. Yes it states to be used with the app but I had no idea I could not turn it on and off manually and easily. That should be made very clear and it is not! They have an on/off switch, you just can’t get to it easily. I paid $79.95 and requested to return it due to the reasons above, well, they want to know why you are returning it but give you generic reasons that don’t apply to me!! So I go through the return, and find out due to all their FEES I will be entitled to a $40 refund, $40!
What a joke! Highway robbery and stealing my money, nothing was made clear to the consumer, nothing!! Based on how this product is made I should have gotten my $79.95 returned to me. I will never do business with them again and tell anyone else I know to stay away from them. Thieves.

Not only do they have an endless collection of exquisite scents, but their customer service is exceptional. They genuinely care about their customers and always go the extra mile. They truly stand behind their products AND their customers. They’re the best!

Defective product and nonexistent customer service. A total scam and ripoff. They have been reported to the BBB dozens of times and have poor reviews everywhere EXCEPT their own website. They should be shut down for fraud.

The diffuser didn't come with any instructions. The video on the website that shows how to use it was for an older model. A charging cable was not included with the diffuser. I contacted customer support and they told me since they're so inexpensive I could buy my own. I think for the price that should be included. I was going to return the diffuser, but found out there was a large restocking fee if I did.