I ordered 12 Peppermint Crisp chocolate bars. They were sent out loose in a large black plastic bag and no bubble wrap or any type of protective packaging or sturdy cardboard box, and consequently the... Toon meer
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Lees wat reviewers zeggen
Amazed by The Savanna. Received my order within days and the products are great. The communication shown from the moment I ordered was fantastic, showing how much they care about their products and cu... Toon meer
i am very happy with my experience with Savanna, I was able to treat my son to a few gem squash , his favourite veg. I missed the season last year and they sell out fast. I have one request, when an... Toon meer
We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and... Toon meer
Bedrijfsgegevens
- Kruidenier
- ook in
- Gourmet kruidenierswinkel
- Versmarkt
- Vleesproductleverancier
- Wijnhandel
- Zuid-Afrikaans restaurant
Geschreven door het bedrijf
The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk
Contactgegevens
55-59 Weir Road, SW19 8UG, Wimbledon , Verenigd Koninkrijk
- 0208 549 6000
- media@thesavanna.co.uk
- thesavanna.co.uk
4,2
Goed
589 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Incredible responsive customer service
Incredible responsive customer service. Best quality meat products as well. Well packaged. Highly recommend
28 augustus 2026
Review zonder uitnodiging
I problem solved ….
I have been dealing with Savanna for a while now. I am so impressed at the wonderful service and understanding I received from them recently. I had a problem with an order and contacted them immediately. My problem was taken very seriously and my order sorted and resent to me. Wonderful service, friendly people and very caring. Well done Savanna definitely going yo carry on dealing with you. Thanks
29 augustus 2026
Review zonder uitnodiging
I bought items and it took more than 7…
I bought items and it took more than 7 days to be delivered. It was for special occasion and the occasion passed before items could be delivered. The items are legit and precisely what I needed but their service is just bellow the line.
25 augustus 2026
Review zonder uitnodiging
Antwoord van The Savanna
Hello Uasutua,
Thank you for your feedback. We’re pleased to hear that the products were exactly what you needed, but we sincerely apologize for the delay in receiving your order.
We understand how disappointing this must have been, especially as the order was intended for a special occasion and unfortunately arrived after the occasion had passed.
Please email us at customerservice@thesavanna.co.za so we can look into the delivery and see how we can assist you further.
Kind regards,
The Savanna Team
The packaging was exelent
The packaging was exelent.
Have yet to try the goods!
27 augustus 2026
Review zonder uitnodiging
Delivered within the time stipulated
Delivered within the time stipulated, competative prices. The droe wors is a little bit wet a bit drier would be great
27 augustus 2026
Review zonder uitnodiging
OMG today
OMG today
I made boerewors and Squassie with knob of butter for lunch fom Savanna, I really enjoyed it so much I will order again soon.
I am from Cape Town, have been here 30yrs.I really miss everything RSA, so glad I found you Savanna
27 augustus 2026
Review zonder uitnodiging
I'm really upset 😡
I'm really upset 😡. Received the gems today. Yellow an
D look old and iv seen bigger apples. The last time I order from here.
26 augustus 2026
Review zonder uitnodiging
Antwoord van The Savanna
Hello Fiona,
Thank you for your feedback, and please accept our sincere apologies that the gem squash you received did not meet your expectations.
We understand your disappointment, particularly as you were expecting the fresh, dark-green gem squash shown in our images. Please note that the current gem squash is fresh and recently harvested.
However, we take your comments about the size and condition seriously. Please email us at customerservice@thesavanna.co.za with your order details and, if possible, a photo of the gem squash so we can investigate this further and see how we can assist you.
Kind regards,
The Savanna Team
Very Dissappointed
Firstly I did not receive my 2 tins of creamed sweetcorn and secondly I was seriously upset with the quality of the 6 Gem squash I ordered as they were old and orange in colour and 2 of them were the smallest gems I have ever seen. Certainly nothing like the photos.
22 augustus 2026
Review zonder uitnodiging
Antwoord van The Savanna
Hello Laila,
Thank you for your feedback, and please accept our sincere apologies for the missing creamed sweetcorn and for your disappointment with the gem squash.
We understand how frustrating it is to receive produce that does not look as you expected, especially when you were expecting the fresh green gem squash shown in our images.
Please email us at customerservice@thesavanna.co.za with your order details and, if possible, photos of the gem squash. We would like to investigate this with our team and make sure we resolve the matter for you.
Kind regards,
The Savanna Team
What a pleasure to receive my box of…
What a pleasure to receive my box of goodies from The Savanna, as have 2 birthdays coming up in September, one of them being mine, my 80th, we plan on celebrating in style. Everything in the box was well packed & delivery arrived when stated. Its always a pleasure to shop with the " Savanna"
19 augustus 2026
Review zonder uitnodiging
Disappointed 😞 see update
Gem squash should be deep green. Very disappointed to have received old yellowed squash. Tasteless and stringy. UPDATE. SAVANNA RESPONDED WITH FULL REFUND. TOP MARKS FOR CUSTOMER CONCERNS
21 augustus 2026
Review zonder uitnodiging
Antwoord van The Savanna
Hello Susan,
Thank you for your feedback, and we’re sorry to hear that you were disappointed with the gem squash you received.
Please note that the gem squash we currently sell is fresh and recently harvested and is not old stock. Depending on the growing conditions and maturity at harvest, gem squash can develop a more yellow color and may differ from the deep green appearance you are familiar with.
That said, we take your comments regarding the taste and texture seriously. Please email us at customerservice@thesavanna.co.za with some details and, if possible, a photo of the squash, so we can look into this with our team.
Kind regards,
The Savanna Team
Bought some items as a treat for my…
Bought some items as a treat for my husband ..quick delivery well packaged very nice hub was very happy ..I thought it was a little pricey but didn't mind for a treat
12 augustus 2026
Review zonder uitnodiging
Top quality in every way with service excellence
Amazing, efficient, friendly service. Top quality goods!
22 augustus 2026
Review zonder uitnodiging
Great service well informed about my…
Great service well informed about my delivery. Love your biltong. Well done!
22 augustus 2026
Review zonder uitnodiging
Lovely nostalgic items from Home
All the lovely nostalgic items from Home. Sent a little parcel to a friend going through a rough time. She said Royal Mail went out of their way to deliver. Thank you!
21 augustus 2026
Review zonder uitnodiging
Ordered Boerewors and Gem squashes
Ordered Boerewors and Gem squashes. Not tried the Boerewors yet. Bit disappointed about the gem squashes. They are all yellow already. Since there are only two in our household I was hoping to stretch them out but looking at them we will have to eat them as soon as possible.
21 augustus 2026
Review zonder uitnodiging
Antwoord van The Savanna
Hello Peter,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with the gem squash. Please note that the current crop is fresh and was recently harvested, and the yellow coloring is not an indication that the squash is from an older crop or past its best.
Due to growing conditions and maturity, some gem squash can develop a more yellow color while still being fresh and suitable to eat. We do understand, however, that you were expecting the familiar green gem squash and wanted to keep them for longer.
If you have any concerns about the condition of the gem squash, please email us at customerservice@thesavanna.co.za so we can look into this for you.
Kind regards,
The Savanna Team
Love the products!
Love the products!
The order got delivered to me promptly despite them being super busy with orders.
The biltong is the best I’ve tasted since leaving SA!
21 augustus 2026
Review zonder uitnodiging
I was literally very impressed
I was literally very impressed, the time frame was fast, everything was very well packaged and nothing broken. Good quality meat bursting with traditional flavours. Thanks so much for making it a great experience! Highly recommend it.
21 augustus 2026
Review zonder uitnodiging
Great service
Great service, quick response, and speedy delivery. Products are fresh and delicious.
21 augustus 2026
Review zonder uitnodiging
Quick delivery but unfortunately a lot…
Quick delivery and everything packaged really well. I just didn't receive a can of sweetcorn that I had ordered...
21 augustus 2026
Review zonder uitnodiging
Antwoord van The Savanna
Hello Sophie,
Thank you for your review and for your kind comments regarding the delivery and packaging.
Please accept our sincere apologies that the can of sweetcorn was missing from your order.
Please email us at customerservice @ thesavanna.co.za so we can look into this for you. We would really like the opportunity to make this right.
Kind regards,
The Savanna Team
Thank you for your delivery big Gem…
Thank you for your delivery my Gem Squash they look very good and yummy
21 augustus 2026
Review zonder uitnodiging
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