The Savanna Reviews 

589
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered 12 Peppermint Crisp chocolate bars. They were sent out loose in a large black plastic bag and no bubble wrap or any type of protective packaging or sturdy cardboard box, and consequently the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazed by The Savanna. Received my order within days and the products are great. The communication shown from the moment I ordered was fantastic, showing how much they care about their products and cu... Toon meer

Beoordeeld met 5 van de 5 sterren

i am very happy with my experience with Savanna, I was able to treat my son to a few gem squash , his favourite veg. I missed the season last year and they sell out fast. I have one request, when an... Toon meer

Beoordeeld met 5 van de 5 sterren

We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and... Toon meer

Bedrijfsgegevens

  1. Kruidenier
  2. ook in
  3. Gourmet kruidenierswinkel
  4. Versmarkt
  5. Vleesproductleverancier
  6. Wijnhandel
  7. Zuid-Afrikaans restaurant

Geschreven door het bedrijf

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

589 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(589)

233 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Can’t wait to have squash with my…

Can’t wait to have squash with my supper tonight! And am equally delighted to have Mrs B chutney and tomato & onion mix. Extremely impressed with the order/delivery time & will definitely order again. Thank you very, very much for making this old lady’s day.

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic communication throughout

Fantastic communication throughout, well packed goods received in good time for the Bok/All Blacks rugby game, also good to get them at the time stated they'd be delivered.

20 augustus 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Disappointed

I've had good experience in 5he past but my recent order of gem squash was disappointing as they were mostly last years crop by the look of them, not fresh as before.

18 augustus 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Joyce,

Thank you for your feedback, and we’re sorry to hear that your recent gem squash did not meet your expectations.

Please be assured that the gem squash we currently sell is fresh produce and is not stock from last year. Due to the warmer weather and growing conditions, the current crop can be more mature, resulting in a slightly deeper color and a sweeter taste than you may have experienced previously.

We also understand that freshness and quality are important, particularly when you are looking for that familiar taste of home. We appreciate you bringing your concerns to our attention and will share your feedback with the relevant team.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

The overall experience is great

The service is great.
we’ve ordered now twice from Savanna and both times the delivery was within a couple of days, the packaging is very good and we can’t fault them! We absolutely love savanna cider and so happy we found it in the UK where we can just order online without any hassle.

3 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

New delivery partner has let Savanna…

New delivery partner has let Savanna down. My order of fresh meat arrived a day late in hot weather. Basically cooked in the box. This is the second time. Disappointed.

15 augustus 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Sudeshan,

Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused by the delayed delivery.

We believe that we have now resolved this matter for you. Please do not hesitate to contact us via email if you have any further queries or concerns.

While the delivery process itself is handled by our courier partner and is outside of our direct control, we will always do our best to assist and resolve any issues that are within our control.

Kind regards,
The Savanna Team

Beoordeeld met 1 van de 5 sterren

Ordered case of 6 castle lagers and…

Ordered case of 6 castle lagers and paid for them but was only delivered a single bottle. Multiple emails sent no reply. Shoddy customer service don’t use.

8 augustus 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Susan,

Thank you for letting us know, and please accept our sincere apologies for the breakage in transit and the inconvenience caused.

We believe we have now resolved this matter for you. If you have any further concerns or comments, please don’t hesitate to contact us via email.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Savanna order

My order arrived very securely packed and delivered in a timely manner. Was kept up to date about the delivery of my products. Very happy with the whole procedure. Will definitely be ordering again.

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The Provita was not in the parcel I…

The Provita was not in the parcel I only got the Tennis biscuits please refund me for the Provita or send them to me

8 augustus 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello cecilia,

It is nice to hear from you again.
Thank you for bringing this to our attention, and please accept our apologies for the missing Provita.

Please reach out to us at customerservice@thesavanna.co.uk so we can look into this for you and arrange either a refund.

Kind regards,
The Savanna Team

Beoordeeld met 2 van de 5 sterren

Appalling customer service.

Appalling customer service.. phoned up the store to tell them that more than half of my gem squash has arrived yellow and overripe and most probably won’t be very edible, only to be told that they don’t deal with customer complaints, and that I have to call the warehouse where nobody seems to care answering a phone!! Very disappointing since I was looking forward to nice fresh gem squash I remember back in South Africa. Won’t order anything from this place again!

12 augustus 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Wouter,

Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.

We understand how disappointing it must have been to receive gem squash that was not in the condition you expected, especially when you were looking forward to enjoying a taste of home.

Our Customer Service team handles complaints most effectively via email, as this allows us to properly investigate the issue and liaise with the relevant teams where necessary.

Please email us at customerservice@thesavanna.co.uk with the details of the issue, and we will be happy to look into this and work towards resolving it for you.

Kind regards,
The Savanna Team

Beoordeeld met 1 van de 5 sterren

Very Disappointing Service

Made a large order well in advance of our wedding. Became evident in the days leading up to it the order had been prepared at the time and completely forgotten about. Despite being told at the time of booking that we had free delivery, we had to go and pick it up ourselves, only to discover part of the order was out of date. Although we did eventually receive in-date versions of the products, this was only after we challenged this ourselves twice and were already down in terms of lost time and money from having to chase this up and drive to go and collect it the day before our wedding. No accountability was taken by the staff who repeatedly passed the buck and blamed nameless/faceless others and no compensation was offered.

7 augustus 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Chester,

Thank you for bringing this to our attention, and please accept our sincere apologies for the disappointing experience you had with your order.

We are very sorry that you had to spend additional time and money chasing the order and collecting it yourself, particularly so close to your wedding. We completely understand how frustrating and stressful this must have been.

We will be in communication with you via email to address the matter and work towards resolving it for you.

Kind regards,
The Savanna Team

Beoordeeld met 4 van de 5 sterren

Pronutro disappointed

Very happy with everything I have bought so far just the last order I ordered Pronutro and it was really not nice. The C breakfast had a smell and it was not nice at all. Not too sure if the recipe has changed but it was awful. I actually threw it in the bin. Otherwise Savana is excellent.

24 juli 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Charmaine,

Thank you for your feedback, and please accept our sincere apologies regarding the ProNutro.

We have investigated the matter with the ProNutro and are sorry to hear that the product you received was not up to the standard you expected.

We truly appreciate your continued support and are glad to hear that you have otherwise been happy with your purchases from The Savanna.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

I’ve been ordering from The Savanna…

I’ve been ordering from The Savanna online as there’s no shop near me, and the service has been excellent. The website is easy to use, delivery is reliable, and they stock all the South African favourites I miss. It’s also been lovely introducing my British‑born husband to these flavours — he’s really enjoying sharing the taste of my home.

8 augustus 2026
Review zonder uitnodiging

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