The Savanna Reviews 

594
•
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 1 van de 5 sterren

I ordered 12 Peppermint Crisp chocolate bars. They were sent out loose in a large black plastic bag and no bubble wrap or any type of protective packaging or sturdy cardboard box, and consequently the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My package arrived yesterday. Everything I ordered was safely and securely packed. I was able to track my order due to good communication between Savanna and myself via email. Hopefully I will be orde... Toon meer

Beoordeeld met 5 van de 5 sterren

Incredibly happy with my order. Delighted to have gemsquash after many months, and my own bags of Dreworës and Biltong, my parents tend to buy boxes from savannah so I thought i'd make my own order. A... Toon meer

Beoordeeld met 5 van de 5 sterren

The only authentic Boerewors sausages! ⭐⭐⭐⭐⭐ I’ve been buying from them for years, and they never disappoint. The quality of their Boerewors is absolutely outstanding — authentic, delicious and... Toon meer

Bedrijfsgegevens

  1. Kruidenier
  2. ook in
  3. Gourmet kruidenierswinkel
  4. Versmarkt
  5. Vleesproductleverancier
  6. Wijnhandel
  7. Zuid-Afrikaans restaurant

Geschreven door het bedrijf

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

594 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,3

Alle reviews

(594)

233 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Pronutro disappointed

Very happy with everything I have bought so far just the last order I ordered Pronutro and it was really not nice. The C breakfast had a smell and it was not nice at all. Not too sure if the recipe has changed but it was awful. I actually threw it in the bin. Otherwise Savana is excellent.

24 juli 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Charmaine,

Thank you for your feedback, and please accept our sincere apologies regarding the ProNutro.

We have investigated the matter with the ProNutro and are sorry to hear that the product you received was not up to the standard you expected.

We truly appreciate your continued support and are glad to hear that you have otherwise been happy with your purchases from The Savanna.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

I’ve been ordering from The Savanna…

I’ve been ordering from The Savanna online as there’s no shop near me, and the service has been excellent. The website is easy to use, delivery is reliable, and they stock all the South African favourites I miss. It’s also been lovely introducing my British‑born husband to these flavours — he’s really enjoying sharing the taste of my home.

8 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered online after a really good…

Ordered online after a really good experience with the young lad in Waterloo shop. Delicious beef sticks and will be using this company from hence forth for all my biltong and Braai needs :)

6 augustus 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren
Logo The Savanna

Antwoord van The Savanna

Hello Paul,

We sincerely apologize that the droëwors was too wet and did not meet your expectations.

Thank you for bringing this to our attention. Please keep an eye on your inbox, as we have contacted you directly so that we can look into this and resolve it for you.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

The number of people that I know who…

The number of people that I know who love Savanna dry cider is endless! To be able to find it was fantastic. Not only that....I'm not a cider drinker, but tried it, and loved it. I really hope you keep on making it possible to purchase. It's gorgeous!

27 juli 2026
Beoordeeld met 1 van de 5 sterren

Very disappointed with delayed delivery…

Very disappointed with delayed delivery and then to find not all items ordered in delivery, no reason given and bad communications.

3 augustus 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Robin,

Thank you for your message, and please accept our sincere apologies for the delayed delivery, missing items, and lack of communication.

We have contacted you directly via email regarding this matter. Please check your inbox, as we would really appreciate the opportunity to resolve this for you.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Charlottte Rhys - beautiful products supplied by Savanna

I have been wanting to buy Charlotte Rhys products but was unable to find a company in the UK that sold them. Delighted with The Savanna as communication was excellent as well as packaging of the items and also delivery. I only wish you would sell a wider selection of these products as I grew to love term when visiting South Africa over many years both for work as well as pleasure. The Pillow Spray No 17 beautiful. Hopefully, one day?!

25 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

First order received today

First order received today, and Im not too happy. 3 packs of boerwors, TOTALLY defrosted! Very little in the way of ice packs. Ive bought boerwors in past from other companys, but they always arrive FROZEN!!! I WONT be bying from you again!

22 juli 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello,
We’re very sorry to hear about your experience and apologize that your boerewors arrived defrosted.

Please don’t hesitate to contact us regarding issues like this at customerservice@thesavanna.co.uk. We would really appreciate the opportunity to investigate what happened and resolve the matter for you as quickly as possible.

Kind regards,
The Savanna Team

Beoordeeld met 1 van de 5 sterren

No response to complaint

Very disappointed with the service and lack of communication. Ordered 2 packs of boerewors, ribs, rashers, cordial and chips on Tuesday. Received on Friday (24 hour delivery, rather than 1pm special) when told by Royal Mail it will arrive in the morning 10-12 but arrived at about 5pm. Box was warm and immediately opened to look at the meat. The minimal ineffective ice packs/cooling gels provided (yes it was a heatwave, but more should have been added) meant that the meat was room temp and read at almost 26 degrees. I sent an email as it was too late to call. Heard nothing from them, sent another email Wednesday. Nothing. Called multiple times today with no answer and sent another follow up email to the two emails. Nothing. So incredibly frustrated from a lack of response, doesn’t seem very professional.

10 juli 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Kristin,

We sincerely apologize for your experience and for the lack of communication you've received.

We completely understand your frustration, and this is certainly not the level of service we strive to provide. We will continue communicating with you via email to investigate your concerns and work towards a resolution as quickly as possible.

Thank you for bringing this to our attention, and again, please accept our sincere apologies.

Kind regards,
The Savanna Team

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