The Savanna Reviews 

595
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My package arrived yesterday. Everything I ordered was safely and securely packed. I was able to track my order due to good communication between Savanna and myself via email. Hopefully I will be orde... Toon meer

Beoordeeld met 5 van de 5 sterren

Incredibly happy with my order. Delighted to have gemsquash after many months, and my own bags of Dreworës and Biltong, my parents tend to buy boxes from savannah so I thought i'd make my own order. A... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered 12 Peppermint Crisp chocolate bars. They were sent out loose in a large black plastic bag and no bubble wrap or any type of protective packaging or sturdy cardboard box, and consequently the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The only authentic Boerewors sausages! ⭐⭐⭐⭐⭐ I’ve been buying from them for years, and they never disappoint. The quality of their Boerewors is absolutely outstanding — authentic, delicious and... Toon meer

Bedrijfsgegevens

  1. Kruidenier
  2. ook in
  3. Gourmet kruidenierswinkel
  4. Versmarkt
  5. Vleesproductleverancier
  6. Wijnhandel
  7. Zuid-Afrikaans restaurant

Geschreven door het bedrijf

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

595 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(595)

238 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Totally disappointed

Totally disappointed. order placed 26th April, dispatched 29th and supposed to be received 1st May at the latest. was then told would definitely arrive by 2nd. I messaged on 4th and said not arrived and no longer wanted. Was advised that new order would be sent out on 5th. then received e mail on 5th to be told original order would arrive. told them and they said ignore as new order would go out Tuesday 5th. By Thursday, no update, contacted them would send out today. I advised to cancel. I have ordered from Savanna regularly and also collected biltong and droewors from London Victoria every time I was down that way. Very bad service and doubt that I will ever use again

26 april 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Fiona,

We are very sorry to hear about your recent experience and the frustration this situation has caused.

This is not the level of service we aim to provide, especially to a long-standing customer, and we completely understand your disappointment with the repeated delays and the lack of clear communication regarding your order.

We also appreciate your past support, including your regular orders and in-person collections, and we’re genuinely sorry to hear that this experience has impacted your confidence in us.

Your feedback has been escalated internally so we can review what went wrong in this case and ensure better communication and order handling going forward.

If there is anything still outstanding on your account, please contact us directly at customerservice@thesavanna.co.ukwith your order details so we can resolve it promptly.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Customer service was outstanding!!

Customer service was outstanding!!! I was concerned my order wouldn’t arrive in time for my birthday braai due to the high demand, but the head of marketing did his utmost to have it delivered in time and sure enough, it arrived !!! Excellent packaging too .

8 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy customers

1st time ordering from here online but we have used to king cross store lots.
The meat came really well packaged and super fast we ordered 2 of the bundles were very happy with the quality.
Defo recommend these guys will sure be using again this summer

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Do not pass by

I have used your online store on a few occasions and your Kings Cross store whenever travelling down to London form Scotland. Great products and great prices. Thank you

13 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I placed an order as a gift for a…

I placed an order as a gift for a friend, with delivery specifically requested for Friday. The package was clearly marked not to deliver if it could not arrive on the stated date, yet it still arrived on Monday instead. Unfortunately, by that stage all of the contents had spoiled.

My friend emailed the company with the order number and full details but never received any response, which is extremely disappointing customer service.

It is such a shame, as the meat I had purchased previously was excellent quality. Sadly, this experience has completely let down what should have been a special gift.

6 maart 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello David,

We are very sorry to hear about your experience and sincerely apologize for the disappointment caused, especially as this was intended to be a special gift.

Please could you email us at customerservice@thesavanna.co.uk with your order number so that we can investigate this matter for you as soon as possible.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Top notch

Packaged beautifully. Had constant updates as to delivery. Carefully packaged so much so that not even the crisps were crushed.

Biltong amazing although I do prefer it more fattier and wetter. It would be nice to have
that option . Apart from that top class

8 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After a last minute order on Tuesday…

After a last minute order on Tuesday evening, and even with after explaining that I'm leaving on Saturday morning, I wasn't sure that it would be possible for my order to get to me in time, but with exceptional communication and extraordinary commitment to there clients, I received my order this morning(Thursday), all I can say is THANK YOU!!!

7 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor behaviour

Poor behaviour
Ordered a platter for 2 paid and whilst waiting for collection guy returns saying we don't have rice you will be served pasta, this is not the 1st time I encounter such behaviour will not return back

6 mei 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Muna,

We're sorry to hear about your experience.

However, it appears this review may have been intended for a different business. We are he Savanna, a South African food supplier based in the UK, specializing in products such as biltong, boerewors and other South African groceries. We do not sell platters with rice or pasta.

If this review was posted in error, we'd appreciate it if you could update or remove it and leave it on the correct business's page. We hope you're able to resolve the issue with the intended restaurant.

Kind regards
The Savanna

Beoordeeld met 5 van de 5 sterren

Very good quality of Boerewors sausages…

Very good quality of Boerewors sausages second to none in the UK.
Buying from Savana for years and quality remains the same. Customer service is highly respected. Good delivery service.
So go ahead and try their good quality meat sausages original recipe from South Africa and I not SA. So thats saying their good products deliver everytime.

29 april 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

My first lot of biltong bites wernt so…

My first lot of biltong bites wernt so fatty this time I couldn't eat it so much fat i dont like fatty foods. Drywors was plain & still wet ? The sliced biltong was fine everything else was good. But wont spend so much money on the biltong anymore if I dont eat it sorry.

24 april 2026
Logo The Savanna

Antwoord van The Savanna

Hello June,

Thank you for your feedback, and I’m really sorry to hear about your experience with this order.

I apologise that the biltong bites were fattier than expected and that the droëwors was not up to standard. This is certainly not the experience we want any customer to have, especially when you’ve previously enjoyed our products.

We appreciate you taking the time to let us know, and I will be passing your comments on to our production and quality teams so they can review this batch and ensure consistency going forward.

We’re glad to hear the sliced biltong and other items were good, but I completely understand your disappointment with the rest of your order.

If you would like, please feel free to contact us directly at customerservice@thesavanna.co.za so we can look into this further for you and assist appropriately.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Wors that tastes just like SA wors

Savanna has the best tasting wors I have been able to get in the UK. Tastes just like what I would get in SA and the quality is excellent. They communicate and update you constantly about the order and when to expect it. Everything arrived as expected.

17 april 2026
Review zonder uitnodiging

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