The Savanna Reviews 

595
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered 12 Peppermint Crisp chocolate bars. They were sent out loose in a large black plastic bag and no bubble wrap or any type of protective packaging or sturdy cardboard box, and consequently the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My package arrived yesterday. Everything I ordered was safely and securely packed. I was able to track my order due to good communication between Savanna and myself via email. Hopefully I will be orde... Toon meer

Beoordeeld met 5 van de 5 sterren

Incredibly happy with my order. Delighted to have gemsquash after many months, and my own bags of Dreworës and Biltong, my parents tend to buy boxes from savannah so I thought i'd make my own order. A... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazed by The Savanna. Received my order within days and the products are great. The communication shown from the moment I ordered was fantastic, showing how much they care about their products and cu... Toon meer

Bedrijfsgegevens

  1. Kruidenier
  2. ook in
  3. Gourmet kruidenierswinkel
  4. Versmarkt
  5. Vleesproductleverancier
  6. Wijnhandel
  7. Zuid-Afrikaans restaurant

Geschreven door het bedrijf

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

595 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,3

Alle reviews

(595)

238 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Have been a client for many years and…

Have been a client for many years and have just stopped going. Went back after about 2 years and won’t be going back again . The reason is the biltong , we already way over the odds, but was is it constantly dry and not something you would be able to sell in South Africa

11 april 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Jason,

Thank you for taking the time to share your feedback, we truly appreciate it, especially as a long-time customer.

We’re very sorry to hear about your recent experience with the biltong. This is not the standard we aim to deliver, and your comments have been reported to our butchery team for review.

We would really like the opportunity to make this right for you. Please could you contact us at media@thesavanna.co.uk so we can assist you further.

Kind regards,
The Savanna Team

Beoordeeld met 4 van de 5 sterren

There was a slight delay in my order…

There was a slight delay in my order and the Savanna Team were on it like a rash with excellent customer service and a fast response. It was the Easter weekend so I can understand the delay. Have used them before and will use them again. Thank you Lisa and Team. My problem was resolved.

8 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service, top biitong

Having initially having a problem with delivery due to DHL, I dealt with Licille who sorted everything for me, great service was resumed as normal. Best Biltong around at reasonable prices for UK, fantastic shop to deal with or visit

5 april 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Too dry

Too dry, this pre-cut stuff is a massive quality killer for Savanna, i buy alot for convenience round London but the quality is below par due to pre cutting and it always being too dry, good membership scheme variety and lovely staff member though

25 maart 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hallo Dominic

Thank you for your honest feedback.

We’re really sorry to hear that the pre-cut products have not met your expectations. We completely understand how important freshness and quality are, and we appreciate you bringing this to our attention. Your comments have been shared with our team so we can review our processes and improve where needed.

We’re glad to hear you’ve had a positive experience with our team and membership offering, that truly means a lot to us.

If you’re open to it, please feel free to reach out to us directly at media@thesavanna.co.uk
so we can look into this further and make things right for you.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Great service, great products

Parcel came on good time, excellently wrapped.. everything there and the biltong and droewors fantastic ..so much so I sent my brother a parcel for his 50th birthday. Well done Savanna.

20 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Placed order on 5th March and still not…

Placed order on 5th March and still not received it. Emailed them with reply from courier advising that they have lost the parcel. I have emailed a couple of times to this company and no reply. No products no refund. Not a very good experience and won’t be buying from here again.

23 maart 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Brenda,
Thank you for your feedback.

We’re sorry to hear about your experience and understand your frustration.

Unfortunately, the order number provided does not match our system. Could we kindly ask you to email us at media@thesavanna.co.uk so we can investigate this matter further?

We would really like the opportunity to resolve this for you as quickly as possible.

Kind regards,
The Savanna Team

Beoordeeld met 1 van de 5 sterren

Spam Spam

Spam Spam

Suddenly started receiving emails out of the blue from this spamming agent.

19 maart 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hallo Yuki

Thank you for your feedback.

If you have received marketing emails from us, it means your email address was subscribed to our newsletter at some point.

We have now removed your details from our mailing list, and you will not receive any further emails from us.

Kind regards,
The Savanna Team

Beoordeeld met 5 van de 5 sterren

Amazing

Everything is yummy and fantastic service. Just come back from a fabulous holiday in Ballito. Would you ever get "Red Cappuccino" the Rooibos Tea

18 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb quality *****

Super disappointed with the pork rashers as they had been frozen and had a weird brownish colour. The rumpsteak was full of grizzly bits absolutely awful. The due date on all meat products were only a few days. I will never order anything again, there are far better options around. It was an expensive lessen learned. DHL delivery was delayed 24 hrs. I had to throw away the pork rashers. Poor customer service. Never again.

Edit: from 1 star to 5

Reply to Savanna.
Wow that was a different quality of the meat that arrived today. Steak is looking absolutely fantastic, I cant wait to try it. Also the due date much better.

Thank you from my heart.

I will be back for more. Great customer service.

12 maart 2026
Review zonder uitnodiging
Logo The Savanna

Antwoord van The Savanna

Hello Ulrika,

Thank you for your feedback.

We apologize for the experience you’ve described, as this is certainly not the standard of product or service we aim to provide. We take comments regarding both product quality and delivery very seriously and appreciate you bringing this to our attention.

We have sent you an email so we can address the matter with you directly and work towards resolving the issue.

Kind regards,
The Savanna Team

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