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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Never in my life had a super experience like this one. It may seem a negative experience but listen: everything is good if it ends good. I ordered during Black Friday an Angel & Devil co... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The earrings are beautiful, but I didn't receive any tracking information (from the delivery company). Even so, customer service was very nice. The jewelry is lovely and seems to be of good quality,... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolutely terrible customer service. Ordered cufflinks in September, they broke as soon as they came out of the box, didn't even get to put them on the shirt. Contacted support, they basically said I... Toon meer

Beoordeeld met 1 van de 5 sterren

Honestly one of the worst online shopping experiences I’ve had in a long time. My order sat in “shipping” forever with zero real updates, and the delivery partner they use might as well not exist.... Toon meer

Bedrijfsgegevens


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

100 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 3 van de 5 sterren

Wrong size

The ring is absolutely awesome, but I’m afraid it came a half sized too big and I really just don’t want to deal with the exchange process given how long it took me to get the ring in the first place

26 september 2025
Beoordeeld met 5 van de 5 sterren

WONDERFUL RING

Beautiful ring with beautiful carnelian.
The engravings on the shoulders of the ring are handmade.
The size is perfect.
All the staff at Theswaf are very kind and respond immediately if you ask them for any explanations.
This is not the first time I have purchased from them: once again, I am very satisfied.
A very positive experience: I recommend them.
Best regards.

22 september 2025
Beoordeeld met 1 van de 5 sterren

Terrible customer service

There was no option to customize. Did the chat box and someone assured me it would be inscribed it correctly. They never asked me the font I wanted. It came with a crappy looking font and when I asked if anything could be done, their answers were short, I had to repeat things I already said and they were overall completely dismissive and unhelpful.

12 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Well i received my necklace in the…

Well i received my necklace in the mail. It was all tangled up in a ball in a lil bag. There is a small kink in the chain now bc of that. I sent an email about this over a week ago and have still not received a response. Do not recommend.

18 september 2025
Beoordeeld met 5 van de 5 sterren

highly recommend

they have a great catalogue and plenty of options. the shipping was in a timely fashion, even coming from across the world. the charms are awesome and very well crafted. my only issue is that the loops connecting the clasp to the necklace were not soldered completely shut, leaving room for them to open and fall off.

11 september 2025
Beoordeeld met 5 van de 5 sterren

Initially I was apprehensive about…

Initially I was apprehensive about ordering a necklace from overseas, but the artwork was so beautiful I had to take a chance. Wow! I’m so glad I did. I bought a vermeil snake necklace. Stunning! It was a birthday gift for my daughter. It was delivered in time. The transaction was so easy. Great selection and great seller.

4 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast shipping

Fast shipping, and great quality. Would definitely order from here again

15 september 2025
Review zonder uitnodiging
Logo THESWAF

Antwoord van THESWAF

Thank you Emily

Beoordeeld met 3 van de 5 sterren

Presented as US merchant with goods sourced internationally

We purchased a compass necklace as a gift for my niece. She loved it...when it finally arrived!

Buyer beware of shipping time. Despite our due diligence to determine if this was a US based company and set reasonable expectations for delivery time, this item turned out to not be coming from within the US. ITEMS ARE SHIPPED INTERNATIONALLY which caused delays for our order. We ordered on Aug. 24th and delivery was not completed until Sept. 10. Despite allowing for the noted 3 - 8 business days for the package "to arrive", after 10 business days the package tracking sat idle for 5 days when I reached out to get an update. All I got was "If the package doesn’t arrive shortly, we’ll be happy to open a case with the carrier." My inquiry was clear that I was asking for some type of investigation to occur as the quoted time to deliver had passed. It was only at this time that I was told the delay could be due to customs clearance which was a complete surprise as I was under the impression this was a US company with goods sourced inside the US. Telling me the package was "within the promised delivery timeframe," which it was not, was not helpful and unappreciated.

24 augustus 2025
Review zonder uitnodiging

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