Thomwood Reviews 

Well first of all the dress was ordered for a very special occasion and it took 4 weeks to arrive. The picture of the dress was lemon in a beautiful soft floaty fabric. The dress that arrived was 4sizes too big and the colour was cream not to mention the fabric being something I would not even wash my dishes with !! If I could up load photos you would seriously never buy from this so called company. My poor daughter has had her money taken and received an extremely poor quality product and been left with only days to try and find something else suitable. There were no return labels and once emailed we were told a refund would only happen on return of the dress which we understand but to be told we have to pay for the return when the item is absolutely nothing like they advertised and told it can take up to 9 weeks to receive a refund is a shambles this company should be shut down. Completely false advertising and taking young people money with no intention of delivering the items advertised. Please do not purchase from this company you will be so disappointed!!!!!!

Poor Quality item. Wish I'd read the reviews prior to buying. Want to return, offered partial refund only.
This should not be allowed! Totally misleading!

DO NOT BUY FROM THIS COMPANY. They are scammers. They are selling items that do not look anything like the picture, poor quality Chinese made items that you cannot return.
After 14 days the dress I purchased for £55 arrived. It was the quality of a £10 dress with the pattern printed onto cheap material. When I requested to return it, they offered for me to keep it and have a 10% refund or store credit. I repeated my request for a full refund and was told that if I send it back (to China, where their manufacturer is) there is no guarantee it will get there and that I must pay the shipping fees which are £25 from the Uk. They send you a very cheerful email with these messages in but essentially are very underhand as they do not make the returns policy clear when you purchase items from the website. AVOID at all cost

DO NOT USE!! Absolutely shocking quality of clothes and customer service!!
Can’t return item unless you play postage to CHINA!! and no guarantee it will get refunded as it could take 8-12 weeks to get back there!! Only other option is store credit but still need to pay your own postage or 20% refund!!! Ridiculous

I unfortunately rush ordered then saw all of the awful reviews! My order has finally arrived. I want to send it back. What is people’s experience of them actually reviving it back? I would rather pay the fee to return than only get 10% back but has anyone had their return not make it? Therefore losing the cost and the cost to return the item?? Thank you!

Ordered what I thought were luxury pjs. The photo showed cotton pjs but no description of pjs material. I payed about £40 for the pjs.. for it to come with poor stitching and made from 100% polyester.. you can not call pjs “luxury” using 100% polyester. Shein quality clothes. Don’t order, don’t get scammed, photos don’t match the clothes.

The item I received in replacement for a previous one was much better. Fabric on point and the style was beyond description. Wore it to an event and everyone was asking where the I got it from. So happy. Customer service was fantastic. Keep the good work team.

After reading some reviews I was very sceptical about ordering but decided to chance it, and I’m so glad I did! The dress is just perfect! Looks amazing, quite a weight on the material and fully lined, I would absolutely buy from again. And delivery was quite quick, overall I’m impressed

Avoid Avoid Avoid
I wish I had read the reviews before ordering. Dress was nothing like the image and trying to obtain a refund is a joke. They have stated £25 to send back to china and may take 8 weeks or more for the refund, if it is received at all.

I am deeply disappointed with my experience at Thomwood. What was promised as a smooth and professional process quickly turned into a frustrating and disorganized ordeal.

From the beginning, there was a lack of clear communication and accountability. Expectations were set that were not met, and follow-ups were either delayed or ignored entirely. What should have been a straightforward process was instead filled with unnecessary complications and a sense of disregard for my time and concerns.

Professionalism and integrity are key in any business interaction, and unfortunately, Thomwood fell far short of both. I had hoped for a respectful and transparent experience, but I left feeling let down and misled.

I would not recommend Thomwood based on my experience, and I sincerely hope they take this feedback seriously to improve their standards and approach in the future.

Wish you could give a company 0 stars. Tool longer than stated to arrive, when it did arrive it looked absolutely nothing like the photo online. I wish I could upload a picture, it's absolutely shocking. Wouldn't pay £2 for the dress, never mind the £40 I have paid. Customer service have been responsive but with no resolution regarding the delivery. I've emailed them photos of the dress and the advertised dress, no usual speedy response, maybe because its Sunday. Even though it says the business is in the Netherlands on their website you actually have to return to China! So £25+ return fee. Absolute shambles, do not order from here

SCAM SCAM SCAM. Do not buy from here - if you try and return their poor quality, ill fitting clothes which resemble the pictures on their website as much as a #nailedit meme, they will give you three options: 1) store credit (no thank you), 2) 20% of your money back and 3) a return at your own cost, but with the caveat that your goods will probably be held up at customs and that they won’t get them for you. Don’t make the same mistake I made and hopefully you’ve come here first before making the terrible decision to order their clothes.

The dress I bought was ok but didn’t look anything like the one online other than the colour?
Plus, the delivery time was ridiculous! Sooooo long!
Tbh I would send the dress’s back as I am not 💯 about them but as they come from China (which I didn’t realise when I bought them) it would cost me far too much money to send there!!!! Also, had I known this I wouldn’t have bought them. I am assuming you don’t advertise this as no one would purchase from you?

I was delighted to be kept informed of the delivery’s progress at every stage. This made the entire process smooth and reassuring.

Would use again.....

Scam! The item I purchased was nothing like what I ordered. Images on site are not true. Took 3 emails to request a refund. They said no emails were sent. Why do you need to email customer service to arrange a return? Strange!! Eventually they told me they can’t refund me, I can have a credit not to use in store
And get to the keep the terrible dress that was delivered. Laughable! Oh and I got to pay for the new item to be delivered if I have a credit note.

Awful company, wish I had read reviews before purchasing. Item arrived late, fabric very cheap, looks nothing like the picture advertised and when I asked to return I was informed it would cost me £25 return postage to china. False advertising

Stay clear...their response to your email is literally admitting their clothing is rubbish...'we understand that images/lighting etc can alter the appearance of the clothing/fabric' etc...you don't say!aughable!!!misleading and shoddy business practise....to charge anyone £25 for a return is absurd. Do not buy from this place!!!

I payed nearly £40 for a burgundy jacket for my wife to go to my sons wedding it took 12 days to come when I opened the package I was digested with the jacket it did not have any lining in it it looked lick a bit of rag stitched together so don't buy from this company thay are con artists and scam you by sending you rubbish clothing so don't loose your money with them 1 star is to much for them rubbish company

This is a scam company. Avoid them. Their products are nothing like shown on photos. They don't accept any resposibility for their products/mistakes. They don't issue refunds.