Thomwood Reviews 

The level of communication is top notch. Delivery took quite awhile due to probable drop-shipping. My only concern was that the item was on the small size. Order up a couple of sizes or like me lose weight. The quality was pretty good.

If there was a zero or negative star rating that’s what I would choose.
This company is basically a scam and likely has illegal practices.
Quality is awful, took weeks to arrive and impossible to return.

AVOID!!!!
It doesn't disclose that the item will take 16 BUSINESS DAYS to get to you until you have already checked out. I emailed straight away to cancel the order and was told this wasn't possible as it had already been shipped. I didn't get a shipment notification until 7 days later!
Customer service said that they would help me with a return once it arrived.
Once is arrived, I tried to return the item and was met with a bunch of excuses as to why I shouldn't return the item. Some of which included that it would cost me £25 to send back, it also has a high possibility of getting lost and if it actually makes it back to them, it would take up to 4 weeks to process the return which would put it outside of the 30 day return window for a full refund.
I assumed that due to the prices of their products being quite high, it was going to be a quality and trustworthy company but its a massive scam!
They offered me a 10% refund, then a 20% refund, then 100% site credit. Baring in mind, the 100% process requires me to buy the item at full price and they reimburse me, which is obviously a huge con to get me to purchase more from them.
Do not trust them! This company is a lawyers dream!

A Scam!
Absolutely Terrible Company.
Item was not as described, awful quality, way too small and they are now charging £25 for a refund, despite saying that refunds are easy on their website.
Have issued a complaint to UK International Consumer Centre in the hope these people don't rob anyone else!

Please let my experience of this company be a warning to you. The items are NOTHING like the pictures and the returns may well cost you more than the item of clothing. I’ve just kissed my hard earned money good bye. Avoid Avoid Avoid

DO NOT USE THIS COMPANY shocking quality does not look anything like it does on the website. Then when you try to return they want you to pay £25 shipping fee and it could take more time to reach them, more time than the 30 day window you get to return so you end up with no choice but to accept a small partial refund to get even a little money back for a product you wouldn’t even wear for fancy dress. AVIOD

Awful company! Clothing very low quality. Dreadful returns policy - basically you have no option other than to accept a paltry 10% refund and keep the terrible item as they basically tell you that if you return (at your own expense, around £25) there’s no guarantee it will reach their centre in china before the 30 day return window closes - meaning you’ve then forked out even more money for the low quality item. DO NOT USE THIS COMPANY!!!!!

EXCELLENT CISTOMER SERVICE. they went out of their way to help me with an enquiry. I was impressed with the speed and tenacity of Olive. Made me feel special and not just a number. This is how customer service should be.

I agree with all the other one star reviews. Dress looks nothing like the picture and was much too big. I too have been told it would cost £25 to return to China.
Do not use this company!!
Also no information about what the material is or washing instructions

I would give this review a zero star if that was possible. I ordered a size 10 dress. It turned up big enough to fit two of me in it. I contacted the company to ask for a refund. They didn't want to give me a refund suggested I have a replacement. I hesitated over the replacement because I can't see how they would get the sizing right after I sent them my body measurements which suggests I'm a size 10 and they're saying I'm a size small. I ordered a size 10 which was big enough to fit a size 16.
Now I'm being told they can't give me a replacement item or a refund because it's too late. I contacted them in time to get a refund or a replacement so now they have £49 of my money. I have dress that is unwearable and nothing to show for it.

Couldn’t be less impressed by this company. The quality of the clothes are awful, and when you try to return they make it impossible and ask you to return them at your own cost to china saying that if the items get stuck at customs you may never receive a refund! Please don’t use this company.

Brilliant.. highly recommended 👌

Beautiful dress and great customer service communication to inform the parcel location until it was delivered.

The shirt I ordered was very poor quality, badly cut and not linen as stated but poor quality cotton. I wanted to return it but was told the item which had cost £39.95 would cost £25 to return to China, as others have also written here. Nowhere on their website does it make this returns policy clear - this information is only given when you ask to return it.

loved the dress which i ordered-postage took 2 weeks though which i thought would have been quicker for delivery

I wish I’d read the reviews before buying a tunic top.. The fabric is thin, cheap rubbish. The item doesn’t look anything like the photo. Do not buy from this company.

Total SCAM they do not adhere to any customer rules and regulations. Quality is that of SHEIN in fact not as good! Do not purchase from this company you will not get your money back.

I'm so annoyed that I didn't read the reviews before I ordered from this scam website. The pictures on the website are nothing like the dresses I received. Poor quality, you wouldn't buy it from a jumble sale let alone the £64 I paid for 2 dresses. As all the other reviews have said they offer a refund less an extortionate £25 postage fee. Or a 10% reduction. I frankly don't want the dresses. I will be trying to claim a full refund and report the website as fraudulent and misleading. They are using an address in Amsterdam but post from China. Please please do not waste your money buying from Thomwood.
!Update!
After seeing one reviewer launched a chargeback claim via their card issuer I did the same and my bank investigated, they issued a full refund. Thomwood then offered me a 20% refund, which I refused and asked for a full refund and no postage fee to return the item. I then got another email (from different person) advising me that they would issue a full refund and I can keep the dresses.

They will not return the money and say I have to pay the same amount to ship it to china as the item cost. I’m going to take this to ombudsman as it’s total illegal. Product was described as linen it is not and the colour is wrong. Absolutely shocking. Wish I had read the reviews. Do not touch this company

To follow up for anyone wanting to buy from this company. They absolutely refused to return my money saying I had to return it to China, costing more than the product. Luckily I paid by credit card. I contacted my card provider, explained that the product was not linen as advertised, sent a photo of the label, colour and original advertisement and they refunded my money. This would not have happened if I had not paid with.a credit card. So for all of you out there that have not been given a refund, check if your with PayPal or a credit card provider and good luck.

I ordered a size 20, which I sized up, just in case! The items that came were too small for my friend who is a size 12!
The refund process is a joke!
It’ll cost you £25 to send back or they will offer a 10% partial refund! DO NOT BUY FROM THEM!!!