Thurlow Nunn Reviews 

Thurlow nunn beccles is a wonderful showroom. The service is brilliant. Alex is so helpful. We have always had a great experience

Very disappointed with the car

We made it very clear to Courtney our requirements being a disabled driver.
Heated seats were essential
Lumber control on drivers seat essential
De-icing option set via the app essential

Whilst these things may seen trivial to some they were essential for me as a disabled driver.

We were questioned by Courtney as to when was the last time I used a heated seat (we bought the car in July) to which I replied 2 weeks ago. With a severe deteriorating spinal condition these points were very important to me. We then paid extra for the option of heated seats.
1 setting either on or off and after a few minutes the seat goes off by itself (so called safety feature) which is not fit for my purpose.
No lumber setting on the seat
No option to set de-icing of the windscreen from the app only to turn up the heating which does not clear the window screen

Whilst we appreciate your efforts in taking over from him it is very clear that staff do not know the cars or their functions and therefore cannot advise customers accurately.

We are now left tied into a 4 year deal for a car that is not fit for my purpose

As I said at the start extremely disappointed in the car and the dealership

Above and beyond to make me happy with my purchase

Purchased a used vehicle. Were advised prior to purchase that certain works would be checked and sorted but after 1 mile the engine management light came on relating to those issues. Car spent the next 28 days back in their service dept. Communication wasn't great and we had to keep calling for updates, and we didn't seem a priority. After 28 days returned it for a refund but still left out of pocket due to having insurance, breakdown, tax for that period, cancellation fees for ins/ breakdown and fuel we put in the vehicle at collection as it was empty, which they wouldn't cover. Finally they offered some compensation but it didn't cover the full losses so still left out of pocket due to no fault of our own. Terrible customer service experience and terrible stressful experience all in all. Really disappointed with what we thought were a reputable local dealership.

Dan at Thurlow Nunn MK was brilliant, enthusiastic, professional, helpful. Service was outstanding. Will definitely be back when we need the next car!!!

Just had a Mot and service at hall rd. Norwich
the service team were great
A big thank you to Wayne Reynolds very professional and helpful

Fantastic & caring customer service, contact you back asap, super helpful & happy to spend time going over things/ info with you, go to this branch of Thurlow Nunn than Norwich if you can, unfortunately Norwich lost our sale as they never even returned a call back as originally agreed 1 week later due to our work commitments.

Thurlow Nunn at Kings Lynn had my partners car in for a service in May. When collecting the car noticed that damage (scratches and dent) had been done to rear bumper. Car in workshop in June for rear sensor fault, within a few miles driving home fault appears again!! Made numerous phone calls to service manager - no response. Car booked in for 3rd August- no suitable courtesy car available!! Car again booked in for 14th September- suitable car available. Phone message at 18.36 on 18th asking for car back on 19th and an unsuitable replacement offered!! Two more phone calls today asking for car back and unsuitable replacement offered!! Partners car not ready until 25th September due to amount of work in the workshop.

Company very knowledgeable and professional, good experience buying a demo car.

My experience at Thurlow Nunn Beccles was memorable because the staff were very polite, helpful and extremely professional.

Great service, friendly staff

Ryan was very knowledgeable and honest and we felt comfortable talking to him about our needs . He didn't try and force finance on us which we didn't want. We bought a used MG 3 Trophy which we are happy with. We have had a golf for 22 years and they are double the price of our MG.

I'd wanted an electric car for a while, but they were too expensive,so when it was time to upgrade my petrol car, I was delighted when Nicola suggested a year old car they had just had in. After a test drive I was ready to purchase. I'm absolutely loving the car and the advice and help received transferring from petrol to electric and manual to automatic was invaluable. I had some problems sorting out the radio and hands free phone system which are being addressed and I'm very satisfied with the service received so far and the efforts of the management, sales team and the technicians in addressing the issue to my satisfaction. The service is always top notch and I am extremely happy dealing with all the team at Thurlow Nunn South.

Great customer care very happy with car purshased highly recommended.

All the staff were incredibly welcoming and friendly. The vehicles were set out neatly, making it easy to walk around and view everything, and the showroom was just as well-organized. It was a very relaxed atmosphere with zero pressure to buy.

Friendly staff but not pushy at all. Nothing is too much trouble for them

I would highly recommend Thurlow Nunn Milton Keynes, especially Dan, who made the whole experience genuinely enjoyable. He was incredibly friendly, accommodating and professional, with excellent communication throughout. Even when I wasn’t completely sure about buying the car, he made me feel at ease and gave me the space to decide without ever making me feel pressured. He was transparent, punctual and happy to answer every question I had. His approach played a huge part in making me feel confident about going ahead with the purchase.

Brilliant customer service. Gemma was really good with us