Thurlow Nunn Reviews 

Brilliant customer service. Gemma was really good with us

Took my car in today for an intermittent EML , Engine Repair Needed warning and reduced power mode. Happens on long dual carriageway/motorway runs leaving me to try and not get rear ended and find somewhere safe to stop, switch ignition off and on to clear the fault.

Went to collect, asked what the issue was and was told they had just cleared the codes and as they couldn't replicate the fault on a 4-5 mile test drive I had to bring it back when it did again.

No investigation into what's causing the fault/codes whatsoever, just clear them.

Case raised with Vauxhall UK

***** who is a 70 year old lady having recently had a full knee replacement needed a new car in a hurry after her previous car had to be scrapped. She is a pensioner and is not part of the mobility scheme. She got a personal loan that she could ill afford and bought a used car from Thurlow Nunn Lowestoft for £5195. Two weeks later she realised her mobility issues made it difficult to get in and out of the small car so she returned to the dealer where they had a SUV at a similar price. She proposed to swap the similar priced cars with a £300 addition to sweeten the paper work. The assistant said ok, and went as saw the manager, he returned stating they could only offer her £3000 for her car, thats a depreciation of £1000 per week. So naturally there was no deal. Worse the dealer stated to her that their overheads were huge, the large site, the amount of employees etc, utter nonsense. NOT HER PROBLEM If the very same lady had walked into the showroom on the mobility scheme she would've driven out with a £40,000 brand new SUV… so huge benefits for those that play the system and hardship for those that don't. HONESTY DOES NOT PAY

Gemma was excellent throughout the buying process and answered all the questions I had regarding the car.
Gemma explained all the additional offers thurlow nunn offered .
A smooth and professional service provided by Gemma.

Customer care was excellent from first contact at the dealership to contact after the purchase of the car. The salesperson, Saul, was extremely helpful and thorough.

Found the staff friendly and helpful and answered all my questions.

The buying experience was made very easy. Staff were friendly and helpful. Even going so far as to help transfer my private number plate from my old vehicle to my new one

Very friendly and welcoming. Everything was explained thoughly. No stress test drive. Thank you Mathew...👍

clean and tidy environment, only issue was the lack of parking, friendly and unrushed service,

Got my airbag fitted on vauxhall astra was in for recall today
Joel was very helpful and quick sorting this

Thanks Mr Sammon

My Mum took her car in to the Holt branch to get the exhaust fixed. She had been to a Ford dealership previously and was told it needed an exhaust (they didn't charge anything) but they couldn't fit it in till end of August (another long story). When she got back to Thurlow Nunn they told her they had looked at the car and it needed a new exhaust, and that would be £84 please....just for 'diagnosing the problem'. Totally unacceptable.

I recently purchased my car from Thurlow Nunn and wanted to say a huge thank you to Gary for all of his help throughout the process.

From the very beginning, Gary was incredibly friendly, approachable, and genuinely interested in helping me find the right car. I was considering making the switch to an electric vehicle, and his knowledge, advice, and patience made the whole decision much easier. He took the time to answer all of my questions, explain everything clearly, and made sure I felt confident about the charging process for the car!

What really stood out was how kind and genuine he was. There was never any pressure, just honest advice and excellent customer service. Gary made the entire experience enjoyable and stress-free, and I couldn't be happier with my new car. He really did go above and beyond to help me, especially considering we lived so far from the garage.

If you're looking for a new vehicle, I highly recommend speaking to Gary at Thurlow Nunn. Outstanding service from start to finish. Thank you again, Gary!

I’d highly recommend Thurlow Nunn Beccles. They have a great range of competitively priced vehicles, with no pressure from the sales team and well-organised test drives.
They also offer thorough vehicle checks, repair support and reassuring sales warranties, all of which we would strongly recommend. Most importantly, their after-sales service has been second to none.

Happy to recommend Thurlow Nunn in Northampton.

Paul Eaton was my sales advisor and I was very happy with the service provided. I knew exactly what I did and didn't want and although Paul advised me of additional extras available, he wasn't pushy and accepted my requests.

I took one car for a test drive and knew I wanted that car. From the test drive to picking my car up, was 8 days which I was perfectly happy with.

I am happy with all aspects of service and would recommend Thurlow Nunn to anyone looking for a Hyundai car.

I dont call £88.00 for a pair of winscreen wipers (written evidence from Thurlow Nunn) acceptable when the same thing is £19.99 in Halfords, to make worse I am told we are going to fail you MOT if you dont have them fitted, tis is nothing short of blackmail is this the way Thurlow Nunn conduct their business, ?????

I would recommend Thurlow Nunn Northampton because the staff are friendly, helpful and professional. They made the whole experience straightforward and stress-free, and I felt well looked after throughout. The service was excellent, and I’d happily recommend them to friends and family.

friendly staff very helpful , service and mot done and car washed afterwards - it looked like new

fair clear pricing - i feel i will be using them from now on to work on my electric mokka

We have good service in each time we have
Have dealt with then from all departments