Thurlow Nunn Reviews 

The whole experience was very pleasant from start to finish. Everything was explained very clearly and any questions we had were answered no problem.

Alex was not pushy, answered all my questions and kept in contact regarding test driving and collection.

Staff are professional and friendly. They go the extra mile to help and explain everything clearly.

After a good start with my first brand new Hyundai, my second one had a fault after just 12 months. I was repeatedly ignored, told there was no issue, and then made to wait months at a time to get appointments only to find out the now 18 month old car needed a new clutch plate. After complaining to Hyundai UK I got an appointment within 1 week, not the 9 weeks that Thurlow Nunn promised was the only available option. My complaint email directed to the branch in Northampton is yet to receive a response after several weeks. Meanwhile I've received many marketing emails inviting me to sales events and telling me how amazing they are. The only decent person at this company is the girl on the service desk reception who could do better at any other workplace than this. I 100% do not recommend Thurlow Nunn OR Hyundai.

The service was great friendly staff car was finished within timeline while I waited only took an hour

Very comfortable visit. Just the right amount of attention and no pressure put on to buy.

understood my needs and was very helpfull

Would like to thank the service team for their brilliant help in servicing our motability car.
Arranging collection and return of our vehicle and keeping us informed.
A special thank you to Alison,so helpful for arranging it all .

Great customer service, very friendly and polite staff

I purchased a Hyundai Approved Used vehicle (Reg: EF23CZR) from Hyundai dealer.

Despite having a physical stamp in my service book for a service carried out at this branch on 06/08/2025 at 19,511 miles, the dealership failed to upload the service to the Hyundai Digital Service Record (DSR) system. Since Spirit Hyundai has now changed ownership, I contacted the dealership several times after the transition to have this corrected, supplying photographic evidence of their own service stamp, but received no meaningful response.

A complete digital history is a requirement for maintaining the Hyundai 5-Year Warranty and was one of the main reasons I chose to buy an “Approved Used” vehicle from a franchised Hyundai dealer. It is extremely concerning that a main dealer could neglect such a basic administrative responsibility, especially when it may affect a customer’s warranty coverage and future resale value.

While ownership may have changed, customers should still expect continuity, accountability, and proper record management. Based on my experience, I would strongly advise anyone purchasing an Approved Used vehicle to independently verify that all servicing has actually been uploaded to Hyundai’s DSR system rather than relying solely on stamps in the service book.

Great price and great salesman with 9/10 for our trade in price.
No pressure and did us a great deal on protection pack too.

Good staff Thank you for your help

Excellent dealer and honest sales team .As I purchased the car by a video call with Charlie and after traveling 500 mile to collect the car it was exactly as described.

My experience at Thurlow Nunn Norwich South was cracking because of the absolutely brilliant service from Ayman from start to finish when I bought my Mercedes C250.

After a stressful experience trying to sell my previous car, Ayman made the whole process straightforward, honest and pressure-free. He kept me updated throughout, answered every question properly and genuinely went out of his way to help get the deal done.

Nothing felt forced or like a typical sales pitch. Just good communication, transparency and great customer service. Even after collection he still checked in to make sure everything was okay.

Really pleased with the car and the overall experience. Credit to Thurlow Nunn and highly recommend speaking to Ayman if you're looking for a car.

Second car bought from Thurlow Nunn and another great experience. Richard especially was the star of the show - he could not have looked after us better. No sales pitch just a genuine desire to look after us and find the right car for us.

My experience at Thurlow Nunn Luton was positive because the sales person Ranj didn't pressure us, left us alone to inspect the car and told us all we needed to know.
Take as long as you like on the test drive he said, so we really got to try the car before we brought it..Nice people to do business with.

Would like to thank the service staff for a great job in tending to my vehicle for it's yearly service and mot. Would gladly recommend Thurlow Nunn.

Ross Dent guided us through every detail about our purchase and offered to help me anytime I needed help.
A big thanks to Ross he is a gem.
Doreen Adams

Car was in for a service and mot no problem getting car booked in .staff was very helpful and kept me up to date when car was ready to be collected had the car 5 years. Won't take it any where else well done Beccles vauxhall