Thurlow Nunn Reviews 

Excellent service! The salesperson and the manager provided all the information I needed. I was very satisfied with the service and would highly recommend them.

Fabulous service from Charlie and the team at Thurlow Nunn Gt Yarmouth. Professional throughout and explained things clearly and simply. Would buy from again next time and would reccomend to friends and family.

Booked my car into Thurlow Nunn Lowestoft for an MOT.
Usually takes about an hour. Came back about an hour and a half later and told the car still not taken in for MOT. OK these thing happen. Came back in another hour to be told the car has failed on emissions. They can investigate why this has happened for £129.99. They phoned back a few hours later to say the car has now passed.
I believe the car was first tested whilst cold, which can lead to a high emissions failure. They had taken the car out later and run it around the block to heat the engine. This time it passed. This is a known occurrence sometimes with older vehicles catalytic converters. They just need to be running hot. Basically to my mind they just charged the £129.99 for no reason. Won't be back there for MOT or servicing, as I feel I can't trust them.

Went in looking for our 1st ev at Kings Lynn.
Looked after by Louis.
A real gent. No pressure salesman who really knows and understands his vehicle.
A genuine person who cares.
Took us through every step, clearly explaining every step. Very professional. Also great after sales from Louis.
Louis really is a great advertisement for Thurlownunn.
Delighted with our Corsa ev.

Six months ago, following my initial review, someone from this dealership said they would call me to sort things out. Unsurprisingly, that call never came, and I don't think it ever will. Dealing with Thurlow Nunn has been the worst experience of my life, and their total refusal to accept our legitimate rejection of a faulty vehicle ultimately forced us to take our case to the Ombudsman Service.
When the vehicle developed a serious engine fault, Thurlow Nunn explicitly wrote to us in December 2025 telling us not to drive the car as it could cause further damage. Yet, they refused to take the car back or accept our rejection. Instead, they sent a highly aggressive second letter claiming we had no right to reject it due to its age and mileage, completely contradicting their own warnings. Their only "solution" was an unreasonable ultimatum: they offered to buy the car back from us at an approximate financial loss to us of £2,500 for just six months of use.
Because of their stonewalling, the Ombudsman investigated their conduct and the vehicle's history. Their official findings exposed the dealer's deceptive business practices:
Deliberate Delay Tactics: The Ombudsman explicitly noted that the dealership was stalling and using delay tactics. They did this to purposefully drag the situation past the critical 6-month mark, falsely believing that once six months had passed, we would lose our legal right to reject the vehicle.
Withheld and Doctored Phone Records: They systematically failed to deliver on requested call logs and phone recordings that documented all of our formal complaints. We tried emailing, but they would not reply. Worse yet, the phone recordings they did actually provide had been doctored and manipulated.
Failure to Properly Check the Vehicle: The investigator noted that the car had to be returned just a day after purchase with faults. The Ombudsman officially ruled this as a clear "indication the car was not prior checked prior to supply."
Failed Repairs: When the car was brought back for a knocking noise, the dealer's fix was entirely inadequate. The investigator noted the exact same knocking noise returned after we had traveled just 58 miles, and officially classified the dealer's intervention as a "failed repair."
Deceptive and Threatening Conduct: The Ombudsman explicitly called out the dealer's communication, stating that the letter we were sent was "threatening in its tone." The investigator directly called them out for denying factual evidence and using that letter to falsely claim the vehicle shouldn't be classed as unsatisfactory, deliberately denying that there were any repairs needed despite a clear, documented history of faults.
Thanks to the Ombudsman's investigation, our complaint was fully upheld, and the contract has been completely unwound. Thurlow Nunn tried to bully us into a £2,500 loss on an unusable car, used threatening communication, manipulated phone evidence, and lied about the vehicle's condition. We sat in the so called manager's office regarding the whole situation, she said and I quote: “You will never get your money back, this is the best offer you will ever get.” May I recommend to Thurlow Nunn, stop the BS, train your staff on the consumers law or employ someone who knows what consumers rights laws are. Unless this is your business model and you just bury your heads in the sand and hope for the best, as going by previous reviews this is a fairly common issue
I wouldn't recommend them to anyone. If you do buy a car from here, make sure you know your legal rights and don't let them fob you off like they did with us. They are very, very quick to take your money, but they don't believe in upholding the Consumer Rights Act unless it suits them.
And one of the worst things: nobody from the dealership has ever apologised for supplying an unusable car. Nobody has apologised for leaving a family with small children with no car for 6 months. Nobody within the dealership has ever said sorry for any of the stress and financial loss this has caused us. The onus falls on Adam Smith, Teresa Brown, and anyone else higher up the food chain who knew about this and did nothing, except try to get more money out of us to protect their profits.

After a very stressful experience with my previous car, I spent a long time researching and comparing different vehicles before deciding on an MG ZS. Buying another car felt like a big decision, so having someone knowledgeable and patient to guide me through the process made all the difference.

Ranj at Thurlow Nunn Luton was fantastic from start to finish. He took the time to answer my many questions and never made me feel pressured or silly for asking them. I really appreciated his patience, honesty and genuine willingness to help.

The whole process was straightforward and well organised. Communication was excellent throughout, and Ranj kept me updated at every stage. He made what could have been a stressful experience feel smooth, reassuring and enjoyable.

I'm delighted with my MG ZS and would happily recommend Ranj at Thurlow Nunn Luton to anyone looking for a new or used car. The customer service was excellent, the professionalism outstanding, and the no-pressure approach was genuinely refreshing.

Thank you again, Ranj, for making what could have been a daunting experience such a positive one.

Thurlow Nunn Great Yarmouth were great because the vehicle that had for sale was a great price but it was at their Luton site but they arranged for it to be delivered to Great Yarmouth with no pressure to buy. Lewis the salesman and Sam his boss handled everything for us. A pleasurable experience. Many thanks Lewis

Helpful and took time to look at the cars with you and answered any questions

Well after previous reviews about Thurlow Nunn have been positive, but for quite simple work , I have now had a very bad experience with them as after doing my cambelt/waterpump done as a preventative maintenance , but the heater matrix failed a few months later and also had oil in the coolant which they seemed to not be able to clear as I picked the vehicle up in the late morning and broke down later that night and did manage to get home and take back the next morning, but they then had my vehicle for the next 3/4 months after replacing parts and not getting the vehicle running correctly and then no contact with me at all for my mental health I part exchanged my vehicle which they told the part exchange garage to be careful as will need an engine and still awaiting a complaint I filed and hence losing financially on this vehicle with there inexperience and hence why the review to warn other people and still paying for repairs when I no longer own the vehicle as definitely failings here , this was the branch at KINGS LYNN, I had never had such an experience and would never buy a Peugeot or Vauxhall for this reason, even though I would like a new MG , but wouldn’t trust this garage and still no repercussions for KINGS LYNN as bought a Ford from another Thurlow Nunn branch , which there head office is blaming this review for , it’s the first time had problems with this garage as we bought a Vauxhall Grandland which they failed to do the bodywork on before we picked it up as they only seem to be bothered about reviews and took over a year to get a spare key as someone stole ours so not an isolated incident and you still get no formal response from the company for my financial loss ??

Reliable friendly and efficient.

Everyone was very friendly and helpful. Made it easy to spend money

Worst customer service I have ever known
No response to calls, emails, their own chat service promises contact and nothing
Their own customer resolution service just send a holding email and that’s it
Would never buy from them again and would never recommend them to anyone
Things go wrong and I accept that but to ignore a customer who has a legitimate issue is appalling

A most painful experience based on Hyundai as the manufacturer. Car ordered in January with delivery promised February or early March. Finally delivered late June with countless broken promises on the way, vehicle colour change and then delivered with incorrect number plates. A painful experience from start to finish,

Sam was really helpful and put my needs 1st

Excellent customer service and communication

My experience of purchasing a car with Thurlow Nunn Luton was absolutely brilliant. The Sales person made the whole process very easy and comfortable.
Thank you for everything Khalid- You really are Sales person pf the year.

Byeing my first car from Thurlow nunn mk,following my eldest daughter who had just bought a car aswell from Josh who was amazing, there was no pressure selling ,so friendly and helpful. Also did have an issue after driving away.But was resolved in 24hrs and truly such a thoroughly enjoyable experience dealing with Josh and Steve at Thurlow nunn

Price came in lower than estimated, also duration of repairs were shorter than expected. Friendly service and very professional

Great team took the time to understand my needs.

Welcoming staff, Steve was always polite and answered any questions we had, accommodated a test drive, made sure all repairs and service was complete.