We have ordered tiles from Tile Flair Swindon on two occasions in the last few months, the second time because of the positive experience of our first visit. The staff could not have been more helpfu... Toon meer
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Lees wat reviewers zeggen
Excellent service from the Reading shop very helpful and informative when we’re choosing tiles . From start to finish the service was 5 star . The delivery was great Steve was very accommodating going... Toon meer
Fantastic experience from start to finish. We found some lovely clearance tiles online at half price, went into the Bristol (Cribbs) showroom and spoke with an extremely helpful staff member, ordere... Toon meer
Bedrijf heeft geantwoord
Convenient location for us, with a great range of tiles. Stand out service from both Lewis and Dan. Very knowledgeable and experienced which was greatly appreciated when gaining ideas for our new bath... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Geschreven door het bedrijf
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contactgegevens
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, Verenigd Koninkrijk
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4,8
Uitstekend
2K reviews
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cannot complain
cannot complain, samples arrived quickly, still trying to decide what I want.
6 augustus 2026
Excellent service from the Reading shop…
Excellent service from the Reading shop very helpful and informative when we’re choosing tiles . From start to finish the service was 5 star . The delivery was great Steve was very accommodating going out of his way to help us he has been the best delivery person we have ever had can’t thank him enough as it was big order he put it nearest to the door as possible 5 out of 5 . Amazing thank you .
11 augustus 2026
Review zonder uitnodiging
Tile Flair Orders During Past Two Months
We have ordered tiles from Tile Flair Swindon on two occasions in the last few months, the second time because of the positive experience of our first visit. The staff could not have been more helpful nor more patient with our dilly-dallying, particularly Lewis, which helped us to eventually make our choices. Ordering was simple and delivery quick. Thank you to all the staff at this branch.
11 augustus 2026
Review zonder uitnodiging
Staff on call
Staff on call, service and delivery service all below expectations. A big name company don't have any control of delivery date and cancellation policy.
Really disappointed.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Tileflair
Thank you for your feedback, Shagufta. We're sorry to hear your experience didn't meet expectations.
After reviewing your order, I can see the product purchased was a special-order item. While we always do our best to accommodate requests, once special-order products have been dispatched by the supplier, we're unable to cancel the delivery or accept returns. This is outlined on the product page within the Delivery & Special Order pages.
We understand this may have been frustrating, particularly regarding the delivery arrangements, and we're sorry for any disappointment caused. Your feedback is valuable to us and has been shared with the relevant teams for review.
Antwoord van Tileflair
Thank you, V Richards. We're happyto hear your samples arrived as promised and that you found our team helpful. We know how important it is to see tiles in person before making a decision, so it's great to hear everything went smoothly.
We hope the samples help you find the perfect tiles for your project, and we're here if you need any further assistance.
Good customer service and good delivery…
Good customer service and good delivery of tile samples
23 juli 2026
Antwoord van Tileflair
Thank you, Alison. We're pleased to hear your tile samples arrived promptly and that you were happy with both the delivery and the service.
We hope the samples helped you decide, and we're always happy to help if you need any advice along the way.
Great service with a smile
Great service with a smile!
All the gang at Reading were helpful, efficient and communication was excellent. Thanks
7 augustus 2026
Review zonder uitnodiging
Antwoord van Tileflair
Thank you for your review., Wendy It's great to hear the team at our Reading showroom looked after you so well. Friendly service, good communication and making the process straightforward are exactly what we aim for!
The Reading team will be so pleased to hear your feedback. We wish you all the best with your project and hope you love the finished result.
The tiles are fabulous and look great…
The tiles are fabulous and look great in my new kitchen. Quick delivery and great service.
20 juli 2026
Antwoord van Tileflair
Thank you, Emily. We're so pleased to hear you're happy with your choice of tiles from us.
It's wonderful to know everything arrived quickly and that you received great service throughout. We hope you enjoy your new kitchen!
Antwoord van Tileflair
Thank you for your feedback, Mark. We understand you previously got in touch about the tile size being approximately 0.1mm larger than expected.
Tiles are manufactured with an accepted size tolerance, so the actual dimensions can vary slightly from the nominal size stated, and the difference you highlighted falls within these standard tolerances.
Should you need any further advice or assistance, please feel free to contact us.
Unexpected charges and broken tiles
Tiles took weeks to be in stock when online it was advised they were in stick. We had to pay extra for delivery on a Saturday and tiles arrived broken so now have to pay extra for the delivery on another Saturday which wasn’t our fault.
20 juli 2026
Antwoord van Tileflair
Thank you for your feedback, Fraya. We're sorry to hear you were unhappy with your experience.
We can see that one of the tiles on your order was a special order item, and these can take up to four weeks to arrive, as advised at the time of ordering.
We're also keen to understand the unexpected charges you've mentioned. From our records, the additional charge relates to the premium Saturday delivery service selected for the order.
We're sorry that some of the tiles arrived damaged. As soon as you've let us know, we arranged a refund for the affected items. If you'd like to discuss this further, or if there's another way we can help resolve matters for you, please don't hesitate to get in touch with us and our team will be happy to talk things through with you.
Fantastic experience from start to…
Fantastic experience from start to finish.
We found some lovely clearance tiles online at half price, went into the Bristol (Cribbs) showroom and spoke with an extremely helpful staff member, ordered a sample which arrived quickly with free postage, went back into store and double checked the measurements with the same staff, and ordered them on the day with an additional 5% discount. They were delivered quickly in a morning time window, arrived exactly half way through the morning and we were even helped inside with them by an extremely friendly and helpful courier. 5* service throughout, and we can't wait to see the end result. Many thanks Tileflair.
20 juli 2026
Antwoord van Tileflair
Thank you for such a lovely review, Marie. It's fantastic to hear you found the perfect clearance tiles at a great price and that everything went smoothly from sample order through to delivery.
We're pleased the team at our Bristol Cribbs showroom could help along the way, and it's wonderful to hear the delivery service matched your expectations too. We hope the finished result is everything you've imagined and that you enjoy your new tiles for years to come.
Swindon Store
Convenient location for us, with a great range of tiles. Stand out service from both Lewis and Dan. Very knowledgeable and experienced which was greatly appreciated when gaining ideas for our new bathroom.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Tileflair
Thank you for sharing your experience, Steven. It's great to hear you found a fantastic range of tiles at our Swindon showroom and that Lewis and Dan were able to help with ideas for your new bathroom.
Our team's knowledge and experience are invaluable when bringing a project together, and we're glad they could help make the process easier! They'd be happy to hear your feedback.
Good luck with your new bathroom and hope you love the finished result.
Lewis couldn’t have been more helpful
Lewis couldn’t have been more helpful. Great services
1 augustus 2026
Review zonder uitnodiging
Antwoord van Tileflair
Thank you for this thoughtful review, Les. We're so pleased to hear Lewis at our Swindon showroom was able to help and make your experience such a positive one.
He will be so pleased to hear your feedback. We wish you all the best with your project, and we're always happy to help if you need any further advice.
Antwoord van Tileflair
Thank you, Sally. We're glad to hear you found a good range of tiles to choose from and that our team were able to help. We're always happy to help if you need any further advice.
Helpful people: Beautiful tiles!
Really appreciated being able to see the range of tiles in situ. The staff were very very helpful and we absolutely love our final two choices of tiles.
16 juli 2026
Antwoord van Tileflair
Thank you. Sally. We're so pleased you found it helpful to see the tiles displayed in a real setting, it can make choosing so much easier.
It's great to hear our team could help you along the way! We wish you all the best with your project and hope the finished result looks fantastic.
Great service
14 juli 2026
Antwoord van Tileflair
Thank you for your review. We're glad to hear you received great service. Don't hesitate to reach out if you need any guidance along the way.
Alex at the Reading branch was…
Alex at the Reading branch was extremely helpful and the product choice was very extensive. Highly recommended.
24 juli 2026
Review zonder uitnodiging
Antwoord van Tileflair
Thank you, Jason. It's great to hear Alex at our Reading showroom was able to help. With so many options available, having the right guidance can make all the difference when narrowing down the choices!
He will be pleased to hear your feedback. We're always happy to help if you need any further advice.
Three tile samples
I requested 3 sample tiles which arrived very quickly and were very well packed. I intend to follow up on 1 of them. Will go to my nearest showroom - just to check the full tile size.
10 juli 2026
Antwoord van Tileflair
Thank you, Miss Byrne. We're pleased to hear your samples arrived quickly and were well packaged.
It's great to know one of the tiles has caught your eye, and visiting your nearest showroom is a great way to see the full-size tile before making your final decision. We hope you find exactly what you're looking for, and we're always happy to help if you need any advice along the way.
Antwoord van Tileflair
Hi Mr. Miller, thank you for your review. We're pleased to hear the team at our Warmley showroom were able to help and make your visit a positive one.
We wish you all the best with your project and are always happy to help if you need any further advice.
I couldn’t be happier with the service…
I couldn’t be happier with the service I received from the Tileflair Reading branch. A huge thank you to Jason, James and Marcus, who were all incredibly friendly, knowledgeable and patient throughout the whole process. They took the time to help me choose the perfect tiles and made what could have been an overwhelming decision so much easier.
The quality of the tiles is absolutely superb—my tiler even commented on how impressed he was with them. Communication was also excellent. The team kept me updated every step of the way via WhatsApp, which made the whole experience smooth and stress-free.
Thank you again, Jason, James and Marcus, for your outstanding customer service. I would highly recommend Tileflair Reading to anyone looking for quality tiles and a fantastic customer experience!
14 juli 2026
Review zonder uitnodiging
Antwoord van Tileflair
Thank you for such a wonderful review, Miss Ho. We're thrilled to hear that our Reading team made the whole process feel easy and enjoyable. Choosing tiles can be a big decision, so it's great to know their knowledge, patience and support helped you find the perfect choice for your home.
It's great to hear you and your tiler are pleased with the quality of our tiles. We're glad their updates helped keep everything running smoothly and gave you peace of mind throughout.
Jason, James and Marcus will be so pleased to hear your feedback. We appreciate your recommendation and wish you all the best as you enjoy your beautiful new space.
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