Brilliant service from Martin who resolved a problem re tiles damaged during delivery. World class product at a great price too. Won't be going anywhere else form tiles in future.
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Lees wat reviewers zeggen
Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Toon meer
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Toon meer
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Toon meer
Bedrijfsgegevens
Over Total Tiles
Geschreven door het bedrijf
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Contactgegevens
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Verenigd Koninkrijk
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very reasonable price highly…
Very reasonable price highly recommended
Will definitely use this company again
28 februari 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your positive review. We're thrilled to hear you found our pricing reasonable and would recommend us to others. We appreciate your business and look forward to serving you again in the future.
Kind regards
Lisa
Great Customer Service
Great Customer Service. Although the delivery of my tiles was delayed - twice - Charlie chased up the delivery company for me and my tiles finally arrived. They have now been paid and I am very pleased with them.
14 april 2025
Antwoord van Total Tiles
Good Morning,
We appreciate your kind words about our customer service. We understand that delays can be frustrating, and we're glad that Charlie was able to help you get your tiles delivered. We strive to provide excellent service to all our customers, and we're happy to hear that you're pleased with your purchase. We hope to see you shop with Tile Superstore in the future.
Kind regards
Lisa
Excellent
I bought tiles twice from tile superstore...really happy with my purchase...I got good quality tiles for cheaper price
7 april 2025
Antwoord van Total Tiles
Good Morning,
We appreciate your kind review and are thrilled to hear you were happy with your tile purchases. It's wonderful to know you found the quality and price you were looking for. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Antwoord van Total Tiles
Good Morning,
Thank you for your review. It's great to hear you were happy with our service. We hope to see you shop with us again soon.
Kind regards
Lisa
Good price and swift delivery
Good price and swift delivery. Some ropes damaged in transit but replacements sent out immediately.
12 april 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your kind review. We're glad you were happy with the price and delivery speed. We apologize that some items were damaged in transit, but we appreciate you letting us know. We're happy to hear that we were able to resolve the issue quickly by sending out replacements. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
rustic tiles
fast delivery, all intact and courier very accommodating, all in all a very happy customer
5 april 2025
Antwoord van Total Tiles
Good Afternoon,
We're pleased to hear about your positive experience! It's wonderful to know that you received your order quickly and in perfect condition, and that the courier was so helpful. We appreciate your kind words and are glad you're a happy customer. We hope to see you shop with us again in the future.
Kind regards
Lisa
Antwoord van Total Tiles
Good morning,
We're so glad to hear that your tiles arrived quickly and that you're happy with them. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Antwoord van Total Tiles
Good morning,
We appreciate your review and are thrilled to hear that you had a positive experience with our customer service and delivery. We hope to see you shop with Tile Superstore again soon.
Kind regards
Lisa
I’ve had mixed experiences with Total…
I’ve had mixed experiences with Total Tiles from totaltiles. The tile quality is generally good and staff are patient and helpful, but delivery has been inconsistent. While issues were resolved quickly in some cases, others left a lot to be desired, causing inconvenience. Overall, an average service that could use improvement in reliability.
22 maart 2025
Review zonder uitnodiging
Again another super efficient ordering…
Again another super efficient ordering and delivery service.. thank you
6 april 2025
Antwoord van Total Tiles
Good Morning,
We appreciate your kind review. Thank you for choosing us and for your continued support. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Antwoord van Total Tiles
Good Morning,
We appreciate your kind words and are glad you had a positive experience. We strive to provide excellent service and are happy to hear you were satisfied with the speed of delivery, communication, and accuracy of the product description. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
TERRIBLE EXPERIENCE, DONT WASTE YOUR MONEY
First order arrived, no correspondence with delivery at all or confirmation the order had been placed. I had to call to check (Which took an age to get through to anyone and several calls) it was all received and they couldn't give me any details on delivery as its a 3rd party who goes back to a tile company for the tiles.
Tiles arrived and a few were broken, we accepted that as 'waste' (In hindsight we should have flagged the quality then) and carried on. We then decided to order some more tiles for a wall we had previously not planned to tile (no window in the bathroom so plumber recommended all tiles and not painted wall), well this was a totally different story with so many broken tiles (over half broken) and as the tiler placed the tiles on the wall they cracked or had hairline cracks or chips. I emailed the CS number and basically got called a liar and had to provide more evidence, I had originally provided a photo of the tiles and a screen shot of the information provided by the plumber/tiler (2 people as its a two brother business one is a plumber and one is a tiler). Both said how poor the tiles are and look like the pallet has been dropped. After several emails back and forth with a very pushy and rude customer service agent i now have to send more pictures on monday when the plumber/tiler are back on site (off due to compassionate) and delay for waiting for more tiles that they dont send out any comms for and waiting around for a delivery that they dont update details on. (delay of at least 9 days where im now going to have to pay the plumber/tiler to wait around)
0/10 for the customer service (I would give less if i could as they were so rude)
0/10 for the tiles being broken (accidents happen, if a dropped pallet, unacceptable with a DISHONEST COMPANY)
0/10 for the communication (dont expect any correspondence or knowing if the order is through or being delivered, learn to read minds and expect them to happily take your money for damaged items and no correspondence)
Advice, don't use this shambles of a company, if you do don't expect any level of customer service or any communication when placing an order and expect to increase the amount of waste tiles by 50-75% as quality is terrible.
I DID WONDER IF THEY ARE SELLING SECONDS AND NOT BEING HONEST. BE WARNED - DO NOT WASTE YOUR MONEY.
I EXPECT THE COMPANY TO TRY AND FOB OFF WITH A RESPONSE, I HAVE ALL EVIDENCE OF POOR QUALITY, POOR CUSTOMER SERVICE AND NO EVIDENCE OF CORRESPONDANCE FOR ORDER AS THEY DONT SEND ANY.
2 april 2025
Review zonder uitnodiging
Antwoord van Total Tiles
Good morning Naomi,
Thank you for taking the time to raise this - and please accept our apologies for the issues encountered.
It is extremely disappointing to see that you feel as though you have been accused of lying, because this absolutely was not our intention. The reason we require images is to investigate thoroughly with the manufacturer - which in turn helps us to provide a resolution.
I shall ask the sales manager to pick this up, and we look forward to speaking to you soon and helping to get the matter resolved.
Kind regards,
Philip Morgan.
Antwoord van Total Tiles
Good Morning,
Thanks you for your review. We are pleased to hear you were happy with your overall experience. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Antwoord van Total Tiles
Good Afternoon,
Thank you for your review. We're glad you were happy with your order and the delivery speed. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Happy customer Good advice from sales team
Good advice from sales team. Very quick delivery and considering that we live on the Isle of Man so a tough one regarding carriage all arrived in one piece.
Well done all
20 maart 2025
Antwoord van Total Tiles
Good Morning,
We appreciate your kind words and are pleased to hear about your positive experience. We strive to provide excellent service and are glad our sales team could offer you helpful advice. We are also proud of our quick delivery times, especially considering the unique challenges of shipping to the Isle of Man. Thank you for choosing Tile Superstore and for your kind feedback.
Kind regards
Lisa
Easy to order,arrived in 2 days cost of…
Easy to order,arrived in 2 days cost of grout good only downside cost of post which brought price up to local outlets
18 maart 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your review and for choosing our company. We are delighted to hear that you found the ordering process easy and that your order arrived promptly. We appreciate your feedback regarding the cost of postage. We strive to offer competitive pricing and will take your comments into consideration as we continue to improve our services.
Kind regards
Lisa
Excellent
Really impressed with Tile Superstore. Our split faced slate tiles were literally half the price of identical products elsewhere. Both the sample tiles we ordered and the final delivery were really well packaged so as to avoid breakages and delivery was really quick. Thoroughly recommended!
18 maart 2025
Antwoord van Total Tiles
Good morning,
Thank you for your kind words and for taking the time to share your positive experience. It's great to hear that you were impressed with our prices, the quality of our products, and our delivery service. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards
Lisa
Split face tiles oyster
Speedy delivery for both sample tile and full order
great price and great product
18 maart 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your review. It's great to hear that you were happy with our delivery speed, price, and product. We strive to provide a positive experience for all our customers, and we appreciate your feedback.
Kind regards
Lisa
Antwoord van Total Tiles
Good Morning,
It's wonderful to hear that you had a positive experience with our ordering process, staff, and delivery. We strive to provide excellent service, and your feedback motivates us to continue doing so. We hope to see you shop with Tile Superstore again in the future.
Kind regards
Lisa
Good quality tiles very pleased
Good quality tiles very pleased
Friendly helpful delivery guy
10 maart 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your review. We're delighted to hear you're happy with the quality of the tiles and the delivery experience. We would like to wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
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