Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Toon meer
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Lees wat reviewers zeggen
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Toon meer
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Toon meer
The process of ordering was an easy one. The delivery was quick and right on time. The delivery man put the tiles on my driveway, exactly where I wanted them, and he even waited while I moved the car.... Toon meer
Bedrijfsgegevens
Over Total Tiles
Geschreven door het bedrijf
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Contactgegevens
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Verenigd Koninkrijk
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great service and quick delivery
21 mei 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your review. We're happy to hear that you received great service and quick delivery. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Antwoord van Total Tiles
Good Afternoon,
We appreciate your feedback and are glad you like the product and delivery speed. We wish you well with your project.
Kind regards
Lisa
Helpful friendly staff
Helpful friendly staff who advised on my order and quickly dealt with the repayment of my over order
20 mei 2025
Antwoord van Total Tiles
Good Afternoon,
We appreciate your positive feedback. We're happy to hear that our staff were helpful and quickly resolved the over-order repayment for you. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Straight forward purchase
24 mei 2025
Antwoord van Total Tiles
Good Afternoon,
Thank you for your review. We're glad you found the ordering process straight forward. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
VerGreat range helpful on the phone
Very helpful on the phone, Tiles arrived undamaged, good price.
25 mei 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your feedback. We're happy to hear that our phone support was helpful and that your tiles arrived in good condition at a good price. We wish you well with your project and hope to see you again in the future.
Kind regards
Lisa
Antwoord van Total Tiles
Good Morning,
Thank you for your review. We're happy to hear that your experience was fast and efficient. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Antwoord van Total Tiles
Good Afternoon,
We appreciate your kind review. We're glad to hear our staff were able to assist you with your purchase. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Cheap rubbish
Tiles where 5mm short and apparently there rectified in advertising,also very cheap quality porcelain tiles at the going price . customer service didn't compensate ,,also very difficult to clean,
Also the sticking slurry was didn't stick very well
16 mei 2025
Review zonder uitnodiging
Antwoord van Total Tiles
Good Evening,
We appreciate you bringing these issues to our attention. We're sorry the tiles were not the correct size and the quality wasn't satisfactory. We'll review our product descriptions and adhesive performance.
Please do feel free to get in touch with our customer service team so we can try and resolve this issue for you further on 01473805959.
Kind Regards
Samantha
Helpful staff
Helpful staff, when I thought I had missed my delivery give a call and the gentleman on the phone traced it within minutes.
Pleased with the tiles quality and price
12 mei 2025
Antwoord van Total Tiles
Good Morning,
We're happy to hear that our staff were helpful in tracing your delivery. We're also glad you're pleased with the quality and price of the tiles. Thank you for your positive feedback.
Kind regards
Lisa
Antwoord van Total Tiles
Good Morning,
We're happy to hear that ordering was easy and delivery was fast. Thank you for choosing Tile Superstore, we look forward to seeing you shop with us again in the future.
Kind regards
Lisa
Yeah very happy with tiles
Yeah very happy with tiles , service and Delivery
Just got to get them on walls now
17 mei 2025
Antwoord van Total Tiles
Good Morning,
We're thrilled to hear you're happy with the tiles, service, and delivery. We wish you the best with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Was unable to supply 2 sets of tiles…
Was unable to supply 2 sets of tiles advertised on the website as well as confirmed over phone Very disappointing!
6 mei 2025
Antwoord van Total Tiles
Good afternoon,
Thank you for taking the time to review us.
I am sorry to hear of the issues you have faced with your order. Unfortunately, the tiles were discontinued.
If you would like to look at alternatives, please feel free to give us a call and we will be happy to help.
Kind regards,
Carla Theophilus
Antwoord van Total Tiles
Good Morning,
We appreciate your kind words and are glad to hear you had a positive experience. Thank you for choosing to shop with Tile Superstore, we hope to see you shop with us again soon.
Kind regards
Lisa
Professional Service
I ordered a sample for a customer. It arrived promptly and well packaged.
A professional service.
12 mei 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your kind review. We're thrilled to hear that your sample arrived promptly and in good condition. We strive to provide a professional and efficient service, and we're glad that you found our experience positive. We look forward to seeing you shop with us again soon.
Kind regards
Lisa
Exceptional Customer Service – Thank You, Rachel!
I would like to express my heartfelt thanks to Rachel, who works for this company.
As someone with absolutely no experience in renovations, I was lucky enough to be guided by someone who went above and beyond standard customer service.
Rachel helped me choose the right tiles, advised on the best grout, and made sure I had everything else I needed to complete the job — always with kindness, patience, and incredible professionalism.
Thanks to her support, I made confident decisions, and the final result exceeded all my expectations.
Rachel, you're a true gem — thank you so much for your outstanding help!
6 februari 2025
Review zonder uitnodiging
Good amount of choice and prices
Good amount of choice and prices. Very quick delivery, we are very happy with our tiles (although they have not been installed yet)
30 april 2025
Antwoord van Total Tiles
Good Morning,
It's great to hear you're happy with the selection, pricing, and speedy delivery. We wish you all the best with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Antwoord van Total Tiles
Good Morning,
We appreciate your kind review and are thrilled to hear that your recent order arrived on time and in excellent condition. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
prompt delivery
6 mei 2025
Antwoord van Total Tiles
Good Morning,
Thank you for your kind review. We are pleased to hear your order arrived quickly. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Speedy delivery
Speedy delivery, really helpful staff on the phone. Would definitely buy again.
28 april 2025
Antwoord van Total Tiles
Good Morning,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad our team was able to assist you. We hope to see you shop with us again in the future.
Kind regards
Lisa
Antwoord van Total Tiles
Good Morning,
Thank you for your kind words. We're thrilled to hear you were happy with the speed of delivery and the quality of our products. We strive to provide a positive experience for all our customers, and your feedback is truly appreciated.
Kind regards
Lisa
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