Translink Reviews 548

Has to be the worse public transport. Never on time, always a bs excuse any how they meet 95% + of times (funny I must be in every late bus then)
Disgusting service. Go back to Canada and leave local transport to locals

Have not traveled on translink for 20 years and a had a lovely experience. Bus arrived promptly, bitter cold morning and bus was warm and pleasant. On arriving in Belfast great to see the new terminal equipped with Starbucks, M&S food and Pret. A far cry from my journeys when I commuted to Queens.

First of all I would like to know do Translink officials actually read these reviews or care about the service that’s being provided?..My main problem with Translink is the summer season when I am travelling quite a lot from Portadown to Larne. I dread it coming round to that time again.The teenagers travelling to and from these concerts really have no regard for other passengers.Shouting,alcohol brought on board(regular occurrence)Swearing and dreadful language.Conductors ignore it .WHY DO I HAVE TO PUT UP WITH THIS ?when all I want is a peaceful journey!!!IS THIS TOO MUCH TO ASK FOR TRANSLINK.PLEASE PLEASE DO SOMETHING ABOUT IT.

1. Over 150 train passengers were left stranded at Antrim station due to train cancellations on the Derry-Belfast line on Friday 20th March. Translink staff closed the station to the public (while staff remained inside) and passengers had to wait over 2 hours for replacement buses without any access to toilet facilities. A passenger only recently discharged from hospital who was desperate for the toilet and did not want to have to go in public asked a member of Translink staff if they could help in any way, the staff member refused access to Translink facilities and told him: ‘This is not my problem, it’s your problem.’

2. How is it that all those waiting in a bus station for alternative transport to Belfast yesterday had to wait 2 hours for private coaches to come when we could all see dozens of buses parked up only yards away and others arriving empty and parking up? What is the issue at Translink that no driver was willing or able to help the scores of people waiting and take a couple of those buses, fill them with passengers and head off to Belfast?

3. While we were waiting for over 2 hours for transport to come, how come not one member of Translink staff at Antrim station could be bothered to come out and keep people informed of what was happening or help in any way to organise the free-for-all that ensued every time the 218 arrived or one of the private coaches appeared? We could see them inside looking out: what were they doing?

I use the 300 service between the international airport at Aldergrove and the city centre. On two recent occasion the bus has broken down and had to stop on the hard shoulder of the motorway for u to wait for a replacement. All of this fleet of buses used are old, most of the power outlets don’t work and this morning the bus had no information screen and no heating. Overall a poor service.

Buses are rarely on time. Today alone, two buses simply didn’t arrive, which made me late for work. Quite often the bus will just disappear from the information screen at the bus stop for no apparent reason, leaving passengers waiting with no explanation.
Meanwhile, fares seem to increase every year, yet the service quality doesn’t improve. With drivers demanding higher wages and passengers paying more, you would expect a reliable service — but that is not what we’re getting.

This is the only Transport system in Belfast, and the reason why it's useless, with no competition in NI.
Buses appear in three or just don't bother turning up, let's face it when there's no competition,why bother with a timetable that doesn't work???

St Patrick Day,bus services will be shambles, the Taxi Service here is also bad... overpriced,slow and never one around when you need one.
So your stuck with useless TransLink....again..

They have double charged me 3 times this year. Once because the bus machine took payment once, said error and yet charged me and bus driver said "sorry I need a ticket" next time I used the app and it said "error you will not be charged" yet I was. Complained and showed the driver and once again was told "don't use the app then! We only take tickets."
Kindly Feck off you rude robbers give me my £40 pound back

Takes a lot of effort to make Bus Eireann look reliable and competent, but somehow Translink so is bloody terrible, they accomplish it. Bravo!

If i could i would give zero stars I would. Once again I am ranting about this wonderful service that we get to use here in the north of Ireland. Friendly drivers with smiles on their faces welcoming the passengers with a cheeking grin. Always providing the best service, well we live to dream. Just woken up from this dream for the usual nightmare, something I know will never know and would love to ask th drivers is, do they get pleasure from driving away just as up get to the door. The only word for them is As**oles. End the monopoly.

Searched tickets for a specific date, bought said tickets for that date, printed the tickets and left. Went back the next day, and they said tickets were only for the date printed. Why ask for the travel date to begin with?' Up the _ _.

I would like to say that translink has terrible customer service because the stupid bus driver charged me an adult ticket which is 3.50 when im CLEARLYY a child and he was being a cheeky wee rat about it.

Always late... Sometimes even not turning up.

I used to be able to get from Belfast to Kilkeel almost every 2 hours via Newcastle. This has since been heavily redirected to the Enterprise via Newry train station which is massively overcrowded and costs more... I'm undergoing cancer treatment at Belfast City Hospital and am too weak to drive on the best of days.

Would give it zero if I could. Currently sitting somewhere between Antrim and Mosley west. Train already 30 mins late and we are being told nothing except there is a delay. Unexplained delays are a regular occurrence. Any correspondence with Translink goes unanswered. Always.

I travelled on the 10am X1 service to Dublin Airport this morning. Everything went smoothly and we left and arrived on schedule. I don't know the drivers name but I particularly want to commend him. He had a word to say to everybody on board and was good humoured and positive. Discovering that we were flying to Seville he even took time to give us some useful tips. Top class!

Translink's awkward schedules and routes are further compounded by the incompetence of the average Translink driver and their ability to consistently be late by upwards of 10 minutes.

Trains run completely at random. There is absolutely no information for passengers, no announcements, no explanations — nothing. The company clearly doesn’t care at all. The staff is rude, unhelpful, and behaves as if helping passengers is some kind of personal favor. This is without question one of the worst railway services in the world.

Diabolical service. Metro 7 into Belfast centre is a phantom service. Buses shown on the digital display become due then evaporate all the way thru rush hour and this is daily rather than an exception. Also god forbid it might rain a liitle, then ur guaranteed to have even more phantom metro 7 buses. The senior leadership evidently couldn't care less as complaints for this service have been ongoing for years now. I have been late to work every day for the last two weeks and doesn't seem to matter how early I arrive at the bus stop. Shocking disregard for customer experience and as we have no alternative public transport option on this route they evidently prefer to do nothing to resolve. Am now sitting in a run of 4 buses that all came at once and will now b late for work yet again. Diabolical service Translink.
Update for homeward journey just as bad.
standing waiting in wind rain and cold for phantom buses at custom house sq.
Must b 40 of us. Buses going past saying bus full, other buses not appearing.
Translink service sucks the life out of customers

Bus was 20 minutes late for school children, unreliable and unacceptable. Charged us even though it was late. How could someone be so inconsiderate?